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5 Steps about ITSM and cloud computing:

White Paper Published By: CA Technologies
CA Technologies
Published:  Jul 06, 2011
Type:  White Paper
Length:  32 pages

Written by Malcolm Fry, this whitepaper is based on the service lifecycle approach to service management and it provides a great foundation to organisations who  want to reduce risk and gain maximum benefit from cloud computing.

It provides a solid foundation on Cloud Computing while also exploring the opportunities and pitfalls of enabling Cloud Computing without instituting ITIL best practice processes.



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