HIT Consultant Insightful coverage of healthcare innovation
> Quest Software > User Experience Management and Business Impact – A Cornerstone for IT Transformation
 

User Experience Management and Business Impact – A Cornerstone for IT Transformation

White Paper Published By: Quest Software
Quest Software
Published:  Jan 03, 2013
Type:  White Paper
Length:  8 pages

In May of 2012 ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) analysts surveyed 202 respondents on User Experience Management (UEM) – which was defined to include Customer Experience Management and Business Impact – insofar as it resulted from end-user interactions with IT services.




Tags : 
enterprise, user experience, uem, user experience management, end user