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Executive Brief published by Oracle: Customer Service Gets Social

White Paper Published By: Oracle
Oracle
Published:  Nov 06, 2013
Type:  White Paper
Length:  2 pages

Customers today demand service the way they want it—through all channels, including social. Social media is a service channel built by customers on their terms.

Delighting customers via social channels means being able to forge a proactive relationship with them, where you listen, acknowledge, show empathy and are transparent.

To learn more download this Executive Brief.  Compliments of Oracle.



Tags : 
social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care, call center, customer support