HIT Consultant Insightful coverage of healthcare innovation
> Oracle > How to Socially Enable Your Contact Center
 

How to Socially Enable Your Contact Center

White Paper Published By: Oracle
Oracle
Published:  Nov 27, 2013
Type:  White Paper
Length:  2 pages

Social-enabled customer service requires three primary capabilities.

The capability to:

  1. Listen and Respond: Treat Social Media as an Integrated Interaction Channel Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs and negligible return on investments.

Download this White Paper for more info. 



Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing, lead quality, lead scoring, sales automation, sales channels, sales force automation, sales management