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The Customer Service Balancing Act

White Paper Published By: Jive
Jive
Published:  Feb 13, 2014
Type:  White Paper
Length:  4 pages

Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.



Tags : 
jive, customer service, customer satisfaction, social media, social business