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Best Practice Insights: ITIL® Service Operation

White Paper Published By: BMC Software
BMC Software
Published:  May 12, 2015
Type:  White Paper
Length:  49 pages

ITIL® has emerged as one of the best-known and widely practiced approaches for IT Service Management (ITSM).  ITIL v3 established a set of five core principles that help IT organizations deliver and manage IT services to the business – Service Strategy, Service Design, Service Transition, Service Operation, and Continual improvement.

This guide provides a primer on the essentials of the Service Operation framework and highlights the key elements and important concepts from BMC Software ITIL experts.  



Tags : 
it service management, practiced approaches, it organizations, it services management, strategy, design, key elements