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The Forrester Wave™: Real-Time Interaction Management, Q3 2015

White Paper Published By: Pega
Pega
Published:  Sep 11, 2015
Type:  White Paper
Length:  14 pages

Report brought to you by Forrester

In Forrester’s 35-criteria evaluation of real-time interaction management (RTIM) vendors, we identified the 11 most significant technology providers in the category — Adobe, Experian, IBM, Infor, Oracle, Pegasystems, Pitney Bowes, Salesforce, SAS Institute, SmartFocus, and Teradata — and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help customer insights (CI) professionals select the right partner for their RTIM needs.




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