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The Future of Customer Service: Four Lessons for Delivering Effective Social Customer Care

White Paper Published By: Sprinklr
Sprinklr
Published:  Sep 28, 2017
Type:  White Paper
Length:  15 pages

Customer service today is broken, and the data shows it:

• 66% of surveyed customers switched service providers due to poor customer service.
• 95% of dissatisfied customers will tell others about their bad experience with almost half sharing their bad experience via social.

Tried-and-true customer service models are losing your organization customers and prospects. Not only will customers leave you due to poor customer service, they’ll also tell potential customers to avoid doing business with you. So what is the solution? It’s called social customer service.

Download this whitepaper to see how brands like Citi have adopted social customer service.



Tags : 
social customer service, social media customer service, social media, social, customer service, customer care, customer reviews