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Customer Experience Goes Beyond the Initial Sale

White Paper Published By: OracleSMB
OracleSMB
Published:  Jan 04, 2018
Type:  White Paper
Length:  3 pages

Sales drive growing companies, but net-new sales alone do not lead to profitability. New customers are expensive.

To profitably grow, companies must focus on customer retention. And the key to customer retention is for all departments to be invested in the customer experience. The sales group needs to be able to provide service, and the service team needs to be able to sell. Customers demand it, and technology can deliver it.



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