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Forrester: 2019 Platform Economy

White Paper Published By: Stripe
Published:  Aug 06, 2019
Type:  White Paper
Length:  13 pages

Platform businesses are reshaping our economy and disrupting entire markets by seamlessly connecting buyers and sellers. However, processing payments and the exchange of value on a platform or marketplace can be challenging.

Stripe commissioned Forrester Consulting to evaluate the challenges that platforms and their sellers face, and the solutions they seek. Through a global online survey of 2,030 platform sellers and four in-depth interviews, Forrester found that platforms struggle to provide their sellers with much-needed payment capabilities, reporting, and customer support services with in-house resources alone. Meanwhile, sellers demand that platforms provide these services and will prefer platforms that are service-rich over platforms that are service-poor.


  • The complexities of managing a platform force executives to divert resources, which stalls growth.
  • Going global is easier said than done.
  • Sellers will flock to platforms that simplify the process of selling.

Download the report to get more in-depth findings. 

Tags : 
global payments inc, payment solutions, payment processing, platform as a service (paas), platforms