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2015

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Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud, Oracle Siebel CRM, Pegasystems, Salesforce, SAP Cloud for Service, SAP CRM, SugarCRM, and Verint — and researched, analyzed, and scored them. This report details our findings on how well each vendor fulfills our criteria and where it stands in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In 2015, mobile devices are becoming ubiquitous with daily life. This connection has made its way from the consumer world to the B2B world. But this is not only the case for that outside sales person or the execuitve who is on the plane next to you speaking with investors. Three-fourths of organizations in Aberdeen reseach have a mobile initiative in place specific to field service, with nearly two-thirs having that program in place for more than two years. But what does a mobile initiative mean? Is it enough to roll out the latest mobile devices for the field team? Is there a difference between a device with some bells and whistles, or toll that empowers the field with access to the insights needed to solve customer issues in real time?
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aberdeen, oracle, service cloud, mobile
    
Oracle Service Cloud
Published By: Ring Central     Published Date: Mar 21, 2016
Gartner Inc., the world’s leading information technology research and advisory firm, has positioned RingCentral in the Leaders Quadrant of the 2015 report, Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide,* as a result of its ability to execute and the completeness of vision.
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ring central, gartner, unified communications, cloud, phone systems
    
Ring Central
Published By: CDW     Published Date: Mar 18, 2016
The number of mobile devices managed by enterprises increased 72 percent from 2014 to 2015. This onslaught of technology such as notebooks, smartphones, tablets, watches and gadgets has transformed the way users work. These devices provide users in just about every sector with access to the information and tools they need to do their jobs, wherever and whenever they need them. They’re free to work at their desks, in conference rooms, while visiting clients on the road or during a child’s baseball practice. They can input data directly into a medical chart, an order form or an inspection report, rather than doubling their work by transcribing handwritten notes later in the day.
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CDW
Published By: Okta     Published Date: Mar 10, 2016
Gartner has named Okta as the only leader in its 2015 Identity & Access Management as a Service (IDaaS) Magic Quadrant. Access your complimentary Gartner report today.
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Okta
Published By: Okta     Published Date: Mar 10, 2016
The Forrester Wave report identifies the six most significant solution providers in the market, evaluating the strengths and weaknesses of each vendor against 15 criteria, including current offering, strategy and market presence. Access your complimentary Forrester Wave report and learn why Okta is named a leader in the space.
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Okta
Published By: Coupa     Published Date: Mar 07, 2016
The Invoice Automation Navigator Report can assist in the initial selection of AP automation solutions. This report: Provides a comparative analysis of 10 leading solutions Provides a roadmap to the process of selecting a provider
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Coupa
Published By: Coupa     Published Date: Mar 07, 2016
The Hackett Group's 2015 e-invoicing poll reveals the ups and downs of e-einvoicing adoption. Benefits include a 42% reduction in the number of paper invoices and a 31% decrease in costs. But many struggle with the supplier onboarding process. This paper explores the challenges and provides recommendations for improving the process.
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Coupa
Published By: Coupa     Published Date: Mar 07, 2016
With AP becoming a strategic hub, it's critical that companies focus on automation of AP processes to increase efficiency, accuracy and productivity. The report focuses on the state of AP and how best-in-class AP teams leverage automation solutions to improve business results.
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Coupa
Published By: Coupa     Published Date: Mar 07, 2016
This analyst report compares eleven travel and expense management (TEM) solutions, including Concur, Chrome River and Coupa across over 100 criteria and scores them in eleven functional categories. Download your copy to determine the best fit for your organization.
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Coupa
Published By: Lenovo and Intel®     Published Date: Feb 29, 2016
Find out why ITIC determined that businesses can depend on Lenovo servers.
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lenovo, trends, laptop, global server, hardware, survey
    
Lenovo and Intel®
Published By: Clicktale     Published Date: Feb 25, 2016
Businesses spend a lot of time and money on content creation. Forbes noted in Top 7 Content Marketing Trends That Will Dominate 2015 that 58% of B2B marketers plan on increasing their content marketing budgets in 2015. However, in many cases, the effectiveness of this investment and efforts are not obvious. In a study conducted by the Content Marketing Institute on B2C Content Marketing 2015: Benchmarks, Budgets, and Trends—North America, only 8% of the companies rated the effectiveness of their organization’s use of content marketing as “very effective”. You want to make sure that you’re spending your resources wisely and getting the highest ROI. So how can you choose correctly?
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marketing, business development, website development, sales, business practices
    
Clicktale
Published By: Cisco     Published Date: Feb 23, 2016
This IDC study represents the vendor assessment model called the IDC MarketScape. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's success in the marketplace and help anticipate the vendor's ascendancy. The study assesses the capability and business strategy of 12 of the top enterprise wireless LAN (WLAN) vendors.
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wireless, marketplace, business strategy
    
Cisco
Published By: Cisco     Published Date: Feb 23, 2016
Provides new insights into how mobility is being approached by mid-market and enterprise organizations globally.
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enterprise network, digital management, customer engagement
    
Cisco
Published By: Cisco     Published Date: Feb 23, 2016
The survey provides new insights into how mid-market organizations globally are approaching mobility.
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Cisco
Published By: Cisco     Published Date: Feb 23, 2016
Cloud adoption is an expanding part of IT organizations’ strategies, and IT architects are growing more sophisticated in how they think about cloud; however, as of early 2015, relatively few organizations have truly advanced levels of cloud maturity. In IDC’s recent worldwide CloudView Survey, we discovered that nearly 60% of organizations are currently using or planning to implement some form of cloud — whether for a single project or their portfolio, for test/development environments, or to run mission-critical applications 24 x 7 — but only 25% have reached the level that IDC would call “mature”— that is, building repeatable, managed, or optimized cloud strategies. There is significant room for improvement.
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cloud, organization strategies, information technology
    
Cisco
Published By: Cisco     Published Date: Feb 23, 2016
A discussion of wide area networking is extremely timely because after a long period with little if any fundamental innovation, the WAN is now the focus of considerable innovation. As a result, for the first time in a decade network organizations have an opportunity to make a significant upgrade to their WAN architecture.
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wan architecture, business optimization, network development, network management
    
Cisco
Published By: Cisco     Published Date: Feb 23, 2016
In January 2015, Cisco commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment enterprises may realize by deploying Cisco TrustSec. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco TrustSec on their organizations.
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investment management, consulting, business optimization
    
Cisco
Published By: Intralinks     Published Date: Feb 23, 2016
To explore the impact of evolving data privacy regulations and data sovereignty, Ovum was commissioned in Q3 2015 by Intralinks to conduct an international survey of 366 IT decision-makers.
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intralinks, data privacy, ovum, data security
    
Intralinks
Published By: IBM     Published Date: Feb 18, 2016
Those who want to help their business make decisions that anticipate the future won’t want to miss this exclusive event.
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ibm, finance forum, financial planning, financial analytics, agile enterprise, business decisions
    
IBM
Published By: Cisco     Published Date: Feb 12, 2016
Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.
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contact center, cisco, omnichannel routing, cloud computing, cloud infrastructure
    
Cisco
Published By: Cisco     Published Date: Feb 12, 2016
Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.
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gardner magic quadrant, cisco, contact center, omnichannel routing, best practices, cloud computing
    
Cisco
Published By: Adobe     Published Date: Feb 12, 2016
The new era in digital marketing requires knowledge, process and maturity. Over the past 6 years, we’ve surveyed companies around the world to understand their key marketing strategies and tactics. We’re sharing the latest findings in the 2015 Digital Marketing Survey Results report.
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adobe, digital, digital maturity, digital marketing, analysis, research
    
Adobe
Published By: Citrix Systems     Published Date: Feb 10, 2016
Forrester Consulting conducted a commissioned Total Economic Impact(tm) (TEI) study, completed in October 2015, to examine the potential return on investment (ROI) an organization may realize by deploying Citrix NetScaler.
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Citrix Systems
Published By: Citrix Systems     Published Date: Feb 10, 2016
Learn why Citrix was named a leader in the 2015 Gartner Magic Quadrant for Application Delivery Controllers, for the ninth consecutive year. With more than 25 years experience providing secure access to enterprise applications, it’s clear you can rely on Citrix to drive new levels of security and productivity in your organization. Register to download the 2015 Gartner Magic Quadrant for Application Delivery Controllers, plus receive a bonus white paper, Citrix NetScaler - A Foundation for Next-Generation Datacenter and Cloud-Based Security.
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Citrix Systems
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