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Published By: Genesys     Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution. SIP delivers two important advantages over legacy switching: 1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment. 2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video. SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs. Learn more about how to build the next-generation customer service platform.
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contact center, customer service, social media, mobile, sip, technology solution, technology
    
Genesys
Published By: Genesys     Published Date: Dec 11, 2013
Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD. Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to: • Enhance Customer Experience • Virtualize your customer service environment • Reduce Total Cost of Ownership (TCO) Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.
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automatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center, ip/sip technology, total cost of ownership, tco, genesys
    
Genesys
Published By: Juniper Networks     Published Date: Jan 11, 2016
À l'heure où les charges de travail des applications sont redéfinies, les data centers doivent évoluer. Ce livre blanc IDC étudie comment l'orchestration et l'automatisation des réseaux peuvent faciliter cette transition en créant des réseaux plus simples et plus flexibles.
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Juniper Networks
Published By: NetApp     Published Date: Aug 08, 2014
El siguiente caso técnico le proporciona más información en cuanto a cómo una organización de reputación global logró duplicar su productividad y eliminar a todos los problemas de almacenamiento de manera sencilla al implementar una solución inteligente con infraestructura hecha a la medida de sus necesidades. Infórmese acerca de cómo NetApp puede hacer lo mismo por su empresa al hacerla más rentable, sin necesidad de incrementar el espacio de su almacenamiento actual.
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NetApp
Published By: Oracle     Published Date: May 05, 2017
La innovación digital repercute en todos los aspectos del negocio moderno. El acceso a las opiniones y conocimientos de los compañeros y las prestaciones de autoservicio, desde prácticamente cualquier sitio y a través de cualquier dispositivo, han transformado enormemente la forma en la que gestionamos nuestros negocios y vivimos nuestra vida.
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Oracle
Published By: Oracle     Published Date: May 05, 2017
La mutation numérique impacte l’ensemble des activités de l’entreprise. L’accès à l’avis de ses pairs, à la connaissance, ainsi que les capacités de libre-service, presque partout et à partir de quasiment n’importe quel appareil, ont radicalement transformé la manière dont nous gérons nos entreprises et menons nos vies.
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Oracle
Published By: Oracle     Published Date: Aug 17, 2017
En este informe, Oracle Hospitality confía a Technomic la realización de un estudio entre más de 200 cadenas y operadores independientes. El objetivo es determinar cómo gestionan el control de costes de personal, inventario y prevención de pérdidas. ¿Cuáles son sus prioridades? ¿A qué principales problemas se enfrentan? ¿Cómo se pueden gestionar más eficazmente los costes?
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gestión del personal, control del inventario, prevención de pérdidas, informes y análisis, previsión y presupuestos, gestión de cocina
    
Oracle
Published By: Oracle     Published Date: Aug 17, 2017
50% de los clientes no quieren ser atendidos por un robot, pero el 80% de los operadores dicen que los robots estarán limpiando restaurantes en 2027 50% de los clientes quieren ser reconocidos sin dar un nombre o tarjeta de fidelidad 54% de los operadores de restaurantes les gustaría introducir la inteligencia artificial en la gestión de la planificación de menús
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predecir, las tendencias de, consumo y buscar, innovaciones que mejoren, las experiencias de los clientes
    
Oracle
Published By: Oracle     Published Date: Mar 06, 2018
The financial system you are running today can probably trace its heritage back to the ‘80s and ‘90s. Since then, the needs of finance organisations have changed dramatically, but financial systems have failed to adapt at the core. Built to serve only the most basic requirements, these systems weren’t designed to meet the needs of today’s finance organisation. With CFOs today facing requirements very different from those they faced just a decade ago, Workday believes that finance organisations need applications built from the ground up based on today’s needs – not yesterday’s. They need modern financial systems. Workday Financials is the only financial management solution designed in the past ten years that incorporates the latest technologies, functionality, and design ethics at the core to address what modern finance organisations need. We discuss six key capabilities that separate Workday Financial Management from old-world business apps.
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Oracle
Published By: CEB     Published Date: Nov 06, 2013
Talent is an increasingly critical differentiator of corporate performance and poses one of the most significant barriers to growth. CEB research finds that boards at top-performing companies are twice as likely to have a deep understanding of talent issues as boards at lower-performing competitors. However, most boards lack sufficient understanding of key talent issues facing the companies they oversee, particularly because the data and analysis they receive provide limited insight. This whitepaper outlines the critical talent conversations every board should have and shows how industry leaders are broadening their understanding of talent issues and assurance about critical talent risks by expanding the perimeter of talent issues they monitor beyond executive leadership and reshaping conversations on executive performance evaluation and succession.
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talent risks, talent issues, talent management, development roi
    
CEB
Published By: Red Hat     Published Date: Nov 30, 2015
A step-by-step guide for adopting software-defined storage as part of a practical, proactive strategy for managing enterprise data. Flexibility is inherent in this technology, and now more than ever, a flexible IT architecture might be the key to facing the once unthinkable challenges of big data.
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software-defined storage, enterprise data, it architecture, big data
    
Red Hat
Published By: CA Technologies     Published Date: Mar 06, 2015
En 2007, Apple lance l’iPhone : le premier smartphone voit le jour. Avec son écran tactile et sa capacité à exécuter des applications légères, l’iPhone a révolutionné le marché du téléphone mobile.
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CA Technologies
Published By: CA Technologies     Published Date: Jun 04, 2015
As empresas que dependem muito da TI para prestar serviços aos clientes são movidas constantemente pelas pressões do mercado para desenvolver e lançar novas funções de software que atendam às exigências cada vez maiores. Facilitar a colaboração entre o desenvolvimento e as operações de TI e colocar o aplicativo no mercado mais rapidamente e com maior qualidade são fundamentais para o sucesso dos negócios. Este resumo da solução apresenta informações sobre o movimento do DevOps, por que ele é importante e como é possível cruzar o abismo para melhorar a colaboração e gerar rapidamente valor para a empresa. Você aprenderá como as soluções da CA Technologies para DevOps otimizarão seu portfólio de tecnologias de TI em um ritmo de versões mais previsível e rápido, permitindo confirmar os resultados de cada fase do ciclo de vida do software que sejam positivos para a empresa.
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CA Technologies
Published By: CA Technologies     Published Date: Jun 04, 2015
Enterprises that depend heavily on IT to deliver services to customers are constantly driven by market pressures to better develop and release new software features to meet growing demands. Facilitating the collaboration between development and IT operations and bringing application to market faster with high quality are crucial to today’s business success. This solution brief provides insights into the DevOps movement, why it matters and how you can cross the chasm to achieve better collaboration to deliver business value rapidly. You’ll learn how CA Technologies solutions for DevOps bring your portfolio of IT technology forward in a cadence of faster, more predictable releases, letting you confirm the results of each phase of the software life cycle toward positive business outcomes.
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CA Technologies
Published By: NetApp     Published Date: Mar 05, 2018
Are you building a business case for replacing disk systems with all-flash? Read this paper to find out what enterprise users are saying about their own experiences with all-flash storage. Findings are based on over a dozen different product reviews.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: MobileIron     Published Date: Feb 15, 2017
The third edition of the Mobile Security and Risk Review is a must read and provides IT security leaders with timely information about the mobile threat landscape and the emerging risks facing their organizations. The report also includes a list of the most popular business apps, Apple VPP and DEP adoption metrics, top blacklisted mobile apps and information about healthcare and financial services industries.
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MobileIron
Published By: Dell EMC     Published Date: Aug 22, 2017
Dell EMC Isilon® scale-out NAS is the ideal platform to store, manage, protect and analyze your unstructured data. Isilon is the only platform that scales capacity and performance in minutes – allowing you to infinitely consolidate unstructured data, cut costs, and gain new levels of agility and insight to accelerate your business.
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Dell EMC
Published By: Dell EMC     Published Date: Aug 29, 2017
Choose your Isilon hardware based on your need, all-flash; accelerate demanding file workloads with extreme performance and scalability, Hybrid; Realize performance, capacity, and value for a wide range of enterprise file workloads and Archive; Lower the cost to store and protect aging data assets while providing near-primary accessibility.
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Dell EMC
Published By: Dell EMC     Published Date: Aug 22, 2017
Digital information has quickly become the lifeblood of business success, enabling firms to become more operationally efficient and to better serve their customers. As companies seek to harness their data in new ways, the infrastructure that houses that data can falter under the strain. In response, new innovations have emerged to help address the concerns of managing and protecting these increasingly important data capacities. While some vendors focus innovation development on software alone and allow the hardware to remain commodity, Dell Technologies is delivering some impressive hardware innovation with Isilon’s next generation hardware to complement its software’s disruptive capabilities.
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Dell EMC
Published By: Mimecast     Published Date: Mar 19, 2019
An Executive Strategy Guide Brought To You By The Cyber Resilience Think Tank Big budget or not, CISOs must make threat intelligence a priority and learn how to focus on only the data that matters—data that will help mitigate future risks. Though the technical definition of threat intelligence may change depending on who you ask, one factor remains constant: If threat intelligence isn’t part of your cyber resilience strategy in some capacity, you have a massive gap on your hands. And you may be blindsided by a phishing attack, malware incident or worse. Read this Cyber Resilience Think Tank executive strategy guide to develop a plan to architect a threat intelligence program in your organization.
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Mimecast
Published By: Lenovo     Published Date: Jul 07, 2015
Lenovo® Flex System™ — powered by Intel® Xeon® processors — is the newest blade infrastructure design with the attributes that support soft ware-defi ned infrastructure and virtualization better than any competitor. It delivers key benefits better than any competitor: • Reduces capital and operational costs with consistent hardware/software deployment and the ability to simply scale workloads with the highest VM capacity and performance. • Increases agility with simplified rapid deployment and ongoing management to add, change, or move workloads with their associated resources. • Improves efficiency and increases space, power, and cooling with the leading compute, storage, and network density. Download Now! Sponsored by Lenovo® and Intel®"
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lenovo, flex system, network density, operational costs, software deployment
    
Lenovo
Published By: VISANOW     Published Date: Mar 16, 2016
Employers are placing substantial value on the role of foreign nationals within their organizations — investing considerable time and money in order to bridge the skills gap and remain competitive in today’s global environment, according to the VISANOW Immigration Trends 2016 survey.
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visanow, hiring, international, visa, talent management, immigration
    
VISANOW
Published By: Cisco     Published Date: Apr 11, 2016
Máxima eficacia en seguridad en el Security Value Map de sistemas de detección de violaciones de NSS
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Cisco
Published By: Cisco     Published Date: Apr 11, 2016
Las redes modernas y sus componentes evolucionan constantemente y los firewalls de próxima generación tradicionales no pueden proporcionar el nivel de protección que necesitan las organizaciones.
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Cisco
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