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Published By: Intouch Insight     Published Date: May 15, 2018
We know that great customer experiences lead to increased revenue. Happy customers are loyal customers, and loyal customers are more likely to share their positive experiences and recommend their favorite brands to people they know. But when it comes to making the connection between improved customer experience (CX) and revenue growth, CX pros often struggle to prove the value of their programs. The good news is there are many ways to show the return on investment (ROI) of customer experience initiatives. With the right measurement tactics in place, a solid business case can be developed.This guide includes definitions and formulas to measure the success of your own CX program.
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Intouch Insight
Published By: Cisco     Published Date: Jan 12, 2016
Network readiness is an important factor in any new IT project at companies both large and small. New applications seem to require more bandwidth than the applications that they replace. These applications can also bring in new users, sometimes by the thousands. In some cases, the network services and/or capacity are not ready for these changes, and the IT rollout suffers. This guide covers the following topics: bandwidth, wireless, firewalls, content filtering, proxy servers, and others.
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cisco, byod, connectivity, education, networking environment, digital revolution, higher education
    
Cisco
Published By: MuleSoft     Published Date: Jan 16, 2018
Using an API strategy as a foundation for BPM Business Process Management is an important part of continuous improvement and business transformation, but many organizations struggle with implementing it effectively. Learn how a holistic API strategy, API-led connectivity, can help your organization implement BPM with ease. This whitepaper will cover: An overview of Business Process Management A new way of thinking about implementing BPM with APIs A walkthrough of a use case on how an organization uses API-led connectivity to successfully implement BPM Best practices to adopt BPM with Anypoint Platform
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MuleSoft
Published By: MuleSoft     Published Date: Jan 16, 2018
Everywhere you turn there’s another thought leader or business strategist talking about the importance of digital transformation. In an IT survey conducted by MuleSoft, more than two-thirds of IT decision makers (ITDMs) said they were undertaking digital transformation initiatives. One of the key factors to achieving digital transformation is organizational agility. In this whitepaper we will discuss the measurable and quantifiable benchmarks to achieving greater agility and show how, by implementing an application network, companies in numerous industries were able to meet and, in many cases, exceed those benchmarks.
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MuleSoft
Published By: HP     Published Date: Aug 03, 2009
Crest Animation, a full-service animation studio based in India, has been growing rapidly and expanding its market by working on full-length feature movies. In order to take on an increased workload, the company needed to upgrade its storage infrastructure. The company was looking for a storage solution that was robust and scalable, that would eliminate bottlenecks, and that could grow quickly. Read this case study to learn how Crest Animation implemented a scalable storage solution with a unified, high-performance, highly reliable infrastructure that is bottleneck-free.
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crest animation, hp storageworks, roi, storage, iscsi, san
    
HP
Published By: HP     Published Date: Aug 03, 2009
Snapfish is the world's No. 1 online photo service, with more than 60 million members in 20 countries and more than 5 billion unique photos stored online. Its previous storage infrastructure was not able to meet Snapfish's existing and future needs. The company was looking for a storage solution that would offer extreme scalability, flexibility, reliability, improve performance, balance performance and capacity with affordability, and meet its business needs for partnering. Read this case study to learn how Snapfish built and has maintained a highly scalable, affordable, high-performance storage architecture that has kept up with customer demand.
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snapfish, nas, storage, bladesystem, scalability, san
    
HP
Published By: Motorola     Published Date: Feb 06, 2008
To stay competitive in the specialty pharmaceutical business, it is critical that a company's sales force, marketing team and executives have the business tools they need to keep them one step ahead of their rivals. Read this case study to learn how Good™ Mobile Messaging has helped the employees of MedPointe Pharmaceuticals stay connected to crucial information while they're on the road.
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motorola, motorola good, case study
    
Motorola
Published By: Motorola     Published Date: Feb 06, 2008
Webcor's industry is highly competitive. To maintain and build on its leadership position, the company's employees must be able to clearly communicate and quickly respond to a wide range of stakeholders, including customers, architects, contractors and manufacturers. This case study details how Good™ Mobile Messaging helped Webcor employees stay on top of things.
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motorola, case study, motorola good
    
Motorola
Published By: Marketo     Published Date: Mar 22, 2018
Words like “brand advocate” and “engagement” can sound squishy and could lead you to believe any potential gains from this new way of marketing will be intangible. That is not the case. Download these slides to understand the real—and substantial—financial benefits that can come from moving to engagement-focused marketing.
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Marketo
Published By: OpenText     Published Date: Apr 13, 2012
SharePoint is now an important element of the information management infrastructure in many of the world's largest organizations. In many cases, these organizations must now consider how SharePoint, and the massive (and growing) amount of content it creates, will be managed as well as how it will integrate within the broader information infrastructure.
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opentext, technology, sharepoint, application integration, user security, technology security
    
OpenText
Published By: ITinvolve     Published Date: Apr 16, 2013
Many IT organizations struggle to assign tickets to the right resources the first time, suffer outages and service degradations from IT changes, and have a backlog of recurring problems that continues to grow. Read this use case document to understand how social IT collaboration can breathe new life into your existing service desk or ITSM installation without the need to replace it.
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it organizations, itinvolve, it changes, itsm installation, backlog, suffer outages
    
ITinvolve
Published By: ITinvolve     Published Date: Apr 16, 2013
Demonstrating compliance with policies is a chore for any IT operations organization and often seen as a distraction from the "real work" needed to keep IT services up and running. What if there was an approach that enabled you to demonstrate compliance with policies easily and also helped you better manage day-to-day operations as well? Read this use case document to understand how social knowledge collaboration can help you achieve this today.
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itinvolve, compliance with far less effort, social knowledge collaboration, collaboration, it services
    
ITinvolve
Published By: Brandwatch     Published Date: Jul 18, 2013
Brandwatch analyzed five retail brands to demonstrate the many ways a business can benefit from social media beyond just marketing: Kmart, Target, H&M & Zappos analyzed; Six different use-cases illustrated; Multiple markets and languages covered.
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social media, retail, pr risk mitigation
    
Brandwatch
Published By: VMware SD-WAN by VeloCloud     Published Date: Feb 19, 2019
The Wide Area Network (WAN) is in the midst of a significant evolution. Software-defined WAN (SD-WAN) is the key factor driving this evolution and bringing along with it many transformational changes. SD-WAN has enabled several new WAN uses cases, such as enabling reliable, secure and high performance support of software-as-a-service (SaaS), cloud compute, cloud storage, cloud security and the ability to use non-deterministic Internet services to provide business-class transport. The traditional WAN architecture was ill equipped to support these new use cases. As is usually the case with an emerging market, the first entrants into the SD-WAN space were start-ups. However, given the ability of SD-WAN to support both traditional and emerging WAN use cases, the market has recently been flooded with a range of vendors, solutions and technologies offering varying types of SD-WAN solutions. While having differing types of solutions provided by numerous suppliers is potentially beneficial, it
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sd-wan, wan, cloud security
    
VMware SD-WAN by VeloCloud
Published By: Oracle     Published Date: Oct 22, 2015
As many retailers know, fraud can be disguised by training issues and vice versa. So how do you determine fraud versus training issues and take institutional or tribal knowledge and build meaningful reports for end users? This e-book from Oracle Retail discusses the use case for expection-based reporting with specific examples and recommendations.
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oracle retail, oracle, loss prevention, actionable insight, protecting profits
    
Oracle
Published By: VMware     Published Date: Nov 07, 2016
In today’s digital economy, the ability to bring new software applications and updates to market quickly is a key to competitive advantage. For companies in diverse industries, the goal is the same: Get high-quality software into production as fast as possible. In this quest to accelerate release cycles, organizations must get beyond historical barriers that impede the rapid delivery of the software that keeps an enterprise competitive. In too many cases, processes tend to be inefficient, slow, and prone to failed releases. Much of the blame for the problem can be laid at the feet of organizational structures that mandate conflicting goals for the two key departments at either end of the application development chain: development/testing (dev/test) and operations. Where dev/test teams want to push their applications and updates into production quickly, operations teams want to go more slowly in order to maintain control and keep applications and systems available.
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VMware
Published By: IBM     Published Date: Oct 13, 2017
Analytics is game-changing and can produce valuable insights from the ever-growing volume, velocity and variety of data. Business Intelligence (BI) provides the foundation for many types of Analytics. It enables companies to deliver exceptional customer experience, enhance marketing effectiveness, increase operational efficiencies, reduce financial risks, improve product quality and reliability, and so on. But businesses are also challenged to generate timecritical actionable insights and make a compelling financial business case for BI investments.
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ibm, cognos analytics, business intelligence, customer experience, marketing
    
IBM
Published By: NexGen     Published Date: Feb 09, 2015
Data integrity and ultra-high performance dictate the success and growth of many companies. One of these companies is BridgePay Network Solutions, a recently launched and rapidly growing financial services organization that allows merchants around the world to process millions of daily credit card transactions. Due to the nature of their business, their IT team needed to strike the perfect balance between meeting regulatory-mandated data security measures with the lowest possible levels of latency and response times. As their growth accelerated, BridgePay realized the need to immediately address infrastructure shortcomings and prepare for their future growth. Download the case study now and see how BridgePay built a competitive advantage and scaled transactions by 500% in the same storage footprint using some of the most advanced and differentiated technology available today.
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vmware, bridgepay, solutions, spx, hyrbrid, flash
    
NexGen
Published By: IBM     Published Date: Jul 25, 2012
It should come as no surprise that storage budgets are constantly under pressure from opposing forces: On one hand, economic forces are pushing budgets to either stay flat or, in many cases, shrink as a percentage of a company's revenue. On the other hand, the infrastructure struggles to keep up with the pace of data growth, pressured by many variables, both social and economic. Businesses have no choice but to acclimate their storage infrastructure to the unprecedented levels at which data is growing.
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infrastructure, technology, cloud, storage, virtualization, data management
    
IBM
Published By: SunGard     Published Date: Aug 13, 2012
Recovery-as-a-Service (RaaS) has been available for some time, and has leveraged a number of infrastructure options and recovery platforms. Many of these options have provided a recovery solution that is flexible, scalable, and secure. And in some cases, service providers offer fully managed solutions with the expertise to support heterogeneous IT environments.
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cloud, recovery-as-a-service, raas, infrastructure, platforms, heterogeneous
    
SunGard
Published By: CDW     Published Date: Mar 27, 2015
Smartphones, tablets and other mobile devices have become embedded in enterprise processes, thanks to the consumerization of IT and a new generation of workers raised on mobile technologies. Consumer devices and bring-yourown-device (BYOD) programs are driving a new wave of business process innovation, changing the way customers, employees and partners interact with organizations and with each other. In fact, mobile devices and applications are catching up with — and in many cases surpassing — PCs in the quality and functionality of their applications.
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mobile, application, content, innovation, functionality, customer, employee, smartphone, tablet, device, consumerization
    
CDW
Published By: CDW     Published Date: Jun 14, 2016
Mobile devices and apps have transformed the way enterprises operate in recent years, improving productivity, communication and collaboration, and in many cases completely changing how work gets done. To help optimize mobility initiatives, many organizations turn to trusted IT partners that can help maintain mobile deployments and free up staff to focus on innovation.
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mobile management, mobile devices, enterprise management, mobile device management, best practices, business optimization, productivity
    
CDW
Published By: CDW     Published Date: Aug 04, 2016
IT decision-makers at most enterprises understand the benefits that the cloud has to offer: increased agility and more predictable budgeting, among others. In many organizations, in fact, “cloud first” has become the mantra when seeking out new software solutions. But often, enterprises are less clear on the specific use cases of Infrastructure as a Service (IaaS) and how providers can help deliver IT capabilities that meet their needs and help them to achieve desired business outcomes.
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technology, cloud, data, productivity, enterprise, business management
    
CDW
Published By: Cornerstone OnDemand     Published Date: Feb 22, 2016
For many small to medium size companies, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important. It is at this critical stage that Performance Management can mean the difference between businesses that experience sustained growth and those whose momentum falters. Even when organisations are aware of the importance of Performance Management, the tendency is to carry it out in an ad hoc manner. Such methods work with a low headcount, but as this increases, more formal processes are needed. 6 Steps to Performance Management Best Practice offers a practical guide for small and medium enterprises (SMEs) that have identified Performance Management as part of their long term growth strategy. Drawing on industry research, client case studies and
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management, productivity, performance, growth, employee
    
Cornerstone OnDemand
Published By: Quark Software     Published Date: Mar 19, 2015
Companies of all sizes are realizing the increasingly important role digital plays in the enablement of their employees, sales teams and customers. To communicate with employees and customers around the world, Lufthansa Cargo needed to develop a corporate tablet and smartphone app that featured key details about the company such as information on its fleet, network, infrastructure, products and corporate responsibility. While Lufthansa Cargo had already gone digital with a customer magazine, the company realized a corporate app was a must have. Originally the app was envisioned as a toolkit for Lufthansa Cargo‘s top management and sales staff, but it ultimately developed into a multimedia offering for all air cargo enthusiasts. Download the case study to learn how Lufthansa Cargo increased its digital reach with an award-winning corporate app.
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digital publishing, sales enablement, digital sales enablement, mobile sales enablement, enterprise mobility, corporate app, automated publishing, automated digital publishing, publishing automation, automated authoring, dynamic publishing, enterprise publishing, digital publishing software, digital publishing solutions, tablet publishing, mobile publishing, html5 publishing, xml publishing to apps, ipad publishing, digital publishing platform
    
Quark Software
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