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Published By: Pega     Published Date: May 25, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack. Download this Forrester Wave report to see the full 21-criteria evaluation of the dynamic case management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
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case management, forrester, dynamics, enterprise
    
Pega
Published By: Cox Business     Published Date: Dec 19, 2016
Solutions that make it easy to keep track of security and software updates will give you an edge like no other. In many cases, hackers target specific holes in outdated software. Rather than dealing with the headache of continually updating each computer in your network, use tools that track and perform system updates automatically. You’ll always be ahead of the curve.
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Cox Business
Published By: Cisco     Published Date: Dec 21, 2016
Across organizations from all sectors, the network is becoming more integral to daily operations. This is acutely felt by public sector organizations in the United States, namely federal, state, and local governmental organizations. Public sector organizations contend with the challenge of ensuring the security of highly sensitive data on the network in the midst of uncertain budgets and, in many cases, outdated infrastructure. At the same time, many public sector organizations grapple with a complex web of compliance protocols that must be supported on the network. This Analyst Connection explores the need for network infrastructure upgrades that include "foundational security."
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Cisco
Published By: IBM APAC     Published Date: Aug 25, 2017
New seismic and disruptive events are upending the pace of innovation – and leading companies are jumping into the fray, trying to differentiate themselves through emerging business models. But here is the hard truth: Enterprises are wasting money, resources and time putting on a facade of innovation that falls short of customer and shareholder expectations. There is an inherent expectation that these incremental, and in many cases “siloed,” investments or initiatives will lead to sustained business impact. The time has come to move beyond “innovation theater” into a more mature adoption of innovation that drives measurable business results. Now is the time for Innovation 2.0.
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corporate culture, accountable business, risk, leveraging market differentiators, portfolio, investments
    
IBM APAC
Published By: Mintigo     Published Date: Sep 05, 2018
Artificial intelligence (AI) enables marketers using a predictive marketing platform to address many strategic questions. Whether you’re new to AI for Marketing or more seasoned with the use of AI, this ebook is a great resource for you. In this ebook, you’ll learn how to: • Optimize your marketing spending • Increase conversion rate across the funnel • Optimize customer engagement • Cross-sell and upsell throughout your customer base • Segment leads and grow customer value • Grow your market and find new prospects Fill out the form to get your free copy!
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Mintigo
Published By: Polycom     Published Date: Jul 24, 2014
Organizations today are using video conferencing and collaboration in many ways that were not imaginable just a few years ago. These implementations and use cases are delivering hard and soft benefits far beyond the cost savings associated with business travel and general purpose meetings.
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polycom, video conferencing, collaboration, cost savings
    
Polycom
Published By: IBM     Published Date: Sep 30, 2013
The IBM Employee Experience Suite helps organizations leverage social software and real-time collaboration to deliver a personalized employee web experience across many channels. This white paper from IBM, showcases five organizations that are strategically integrating emerging social software and tools with their existing investments and seeing measurable results in return on investment.
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ibm, ibm employee experience suite, intranet, social software, workforce management
    
IBM
Published By: IBM     Published Date: Jan 10, 2014
The IBM Employee Experience Suite helps organizations leverage social software and real-time collaboration to deliver a personalized employee web experience across many channels. This white paper from IBM, showcases five organizations that are strategically integrating emerging social software and tools with their existing investments and seeing measurable results in return on investment.
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ibm employee experience suite, workforce, talent, social software, knowledge management, productivity, ibm
    
IBM
Published By: Workplace by Facebook     Published Date: Sep 27, 2018
"Campbell is more connected than we've ever been. We've seen a complete transformation in just 9 months. I think it's because Workplace has tools that people can use whenever and wherever they are.” Kristin Ennis, Senior Manager, Communications Download this case study to find out how Workplace by Facebook improved the business with smarter communication, better collaboration and a reimagined company culture.
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collaboration software, collaboration portal, business communication, workforce management, project management, team work
    
Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Jun 24, 2019
"Campbell’s is more connected than we've ever been. We've seen a complete transformation in just 9 months. I think it's because Workplace has tools that people can use whenever and wherever they are.” Kristin Ennis, Senior Manager, Communications Download this case study to find out how Workplace by Facebook helped to improve the business with smarter communication, better collaboration and a re-imagined company culture.
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Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Dec 21, 2018
"Campbell’s is more connected than we've ever been. We've seen a complete transformation in just 9 months. I think it's because Workplace has tools that people can use whenever and wherever they are.” Kristin Ennis, Senior Manager, Communications Download this case study to find out how Workplace by Facebook helped to improve the business with smarter communication, better collaboration and a re-imagined company culture.
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Workplace by Facebook
Published By: Cognizant     Published Date: Oct 23, 2018
Incorporating artificial intelligence into your business systems and processes is a journey unlike any other digital technology implementation. There is no utility AI. Every company must chart its own path to success. This white paper offers insights and recommendations to help organizations identify use cases, pilot and learn from them, and then repeat the process so AI becomes a key element in the organization’s continuous improvement.
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cognizant, artificial intelligence
    
Cognizant
Published By: Intouch Insight     Published Date: May 15, 2018
We know that great customer experiences lead to increased revenue. Happy customers are loyal customers, and loyal customers are more likely to share their positive experiences and recommend their favorite brands to people they know. But when it comes to making the connection between improved customer experience (CX) and revenue growth, CX pros often struggle to prove the value of their programs. The good news is there are many ways to show the return on investment (ROI) of customer experience initiatives. With the right measurement tactics in place, a solid business case can be developed.This guide includes definitions and formulas to measure the success of your own CX program.
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Intouch Insight
Published By: HP and Intel® Xeon® processors     Published Date: Aug 01, 2012
Many of today's enterprise midrange arrays boast of integration with VMware vSphere VAAI primitives, boot from SAN protocols and snapshot functionality. But in the case of the HP 3PAR F200 and F400 models, this is only where their integration begins. HP 3PAR F-class midrange arrays provide enhanced levels of VMware integration and optimized virtual machine density so users experience levels of VMware efficiency, performance and visibility well beyond what other midrange arrays natively provide.
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3par, vsphere integration, vm density, vmware srm, storage capacity, san, load balancing, snapshots
    
HP and Intel® Xeon® processors
Published By: Determine (Selectica)     Published Date: Sep 13, 2016
The sponsor named below commissioned Ardent Partners to write this report. While the report topic In 2015, collaboration is the name of the game in procurement and frequently entails working with key internal stakeholders (like line-of-business managers and legal departments) or preferred suppliers to drive greater value through sourcing and procurement. For Chief Procurement Officers ("CPOs") and other supply management leaders, collaboration has taken on many new and innovative forms over the years, causing these executives to leverage new (and, in some cases, existing) processes, relationships, and technologies to enhance compliance, decrease risk, and increase savings. One such business process, contract management, has been reborn with digital, automated features that can shift the way procurement teams collaborate, mitigate risk, drive performance, and realize greater savings for the enterprise.
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Determine (Selectica)
Published By: Cisco     Published Date: Dec 21, 2016
To better understand the benefits, costs, and risks associated with Cisco TrustSec, Forrester interviewed two companies. Company A is an organization that provides senior housing for over 22,000 residents in the US. This organization used Cisco TrustSec to provide highly secure segmented mobile network services to its residents. Company B is an international packaging and paper group company experiencing rapid growth. It used Cisco TrustSec as an innovative solution to quickly integrate the infrastructure of new acquisitions into its own and standardize security architecture across its wide area network (WAN) globally. While the case study will talk about the experiences of these two companies, the financial analysis focuses on the impact that Cisco TrustSec had on one organization.
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Cisco
Published By: Cisco     Published Date: Dec 21, 2016
To better understand the benefits, costs, and risks associated with Cisco TrustSec, Forrester interviewed two companies. Company A is an organization that provides senior housing for over 22,000 residents in the US. This organization used Cisco TrustSec to provide highly secure segmented mobile network services to its residents. Company B is an international packaging and paper group company experiencing rapid growth. It used Cisco TrustSec as an innovative solution to quickly integrate the infrastructure of new acquisitions into its own and standardize security architecture across its wide area network (WAN) globally. While the case study will talk about the experiences of these two companies, the financial analysis focuses on the impact that Cisco TrustSec had on one organization.
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Cisco
Published By: Microsoft Office 365     Published Date: Jan 21, 2016
Learn how much money your business can save. In an objective study commissioned by Microsoft, Forrester Consulting investigated the Total Economic Impact™ for small to medium sized businesses, with 1 to 250 employees, using Office 365. The study revealed a sizeable return on investment. One business founder had this to say, “The productivity gain is the main thing for me with Office 365. It’s allowed everybody to be more productive, and if there is any element of downtime on hardware, it’s just a case of moving into another location, whether it’d be the next desk, office, or Starbucks.” Discover these findings and more when you download the free report: • Improved Business Continuity. How enhanced business continuity lead to an avoidance in lost billable hours of $15,000 annually. • Increased mobile worker productivity. How an investment in mobility saved45 hours per year per worker. • Lowered Security, Risk, and Compliance Costs. How an organization went from 15 data breaches per year
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Microsoft Office 365
Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys
Published By: MuleSoft     Published Date: Jan 16, 2018
Everywhere you turn there’s another thought leader or business strategist talking about the importance of digital transformation. In an IT survey conducted by MuleSoft, more than two-thirds of IT decision makers (ITDMs) said they were undertaking digital transformation initiatives. One of the key factors to achieving digital transformation is organizational agility. In this whitepaper we will discuss the measurable and quantifiable benchmarks to achieving greater agility and show how, by implementing an application network, companies in numerous industries were able to meet and, in many cases, exceed those benchmarks.
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MuleSoft
Published By: CrowdStrike     Published Date: Feb 05, 2018
Learn how cyber threat intelligence (CTI) helps you bolster defenses, hunt down adversaries,investigate incidents and make better security decisions. While once considered a “nice to have”, Cyber Threat Intelligence (CTI) is now widely considered an essential weapon against breaches. A recent study by Enterprise Strategy Group (ESG) found that 72 percent of organizations plan to increase CTI spending — further validation of its important role in your security strategy. Yet, because threat intelligence comes in many shapes and forms, it is often misunderstood. This white paper, “Threat Intelligence, Cybersecurity’s Best Kept Secret,” offers in-depth coverage of CTI, including the different categories of threat intelligence and use cases that demonstrate CTI’s effectiveness in thwarting today’s most dangerous and sophisticated attackers. You’ll also learn how the right CTI can empower better security and executive decisions, while dramatically improving your organization's security pos
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CrowdStrike
Published By: CrowdStrike     Published Date: Nov 28, 2018
Learn how cyber threat intelligence (CTI) helps you bolster defenses, hunt down adversaries, investigate incidents and make better security decisions. While once considered a “nice to have”, Cyber Threat Intelligence (CTI) is now widely considered an essential weapon against breaches. A recent study by Enterprise Strategy Group (ESG) found that 72 percent of organizations plan to increase CTI spending — further validation of its important role in your security strategy. Yet, because threat intelligence comes in many shapes and forms, it is often misunderstood. This white paper, “Threat Intelligence: Cybersecurity’s Best Kept Secret,” offers in-depth coverage of CTI, including the different categories of threat intelligence and use cases that demonstrate CTI’s effectiveness in thwarting today’s most dangerous and sophisticated attackers. You’ll also learn how the right CTI can empower better security and executive decisions, while dramatically improving your organization's security post
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CrowdStrike
Published By: Dell EMC     Published Date: Oct 08, 2015
This business-oriented white paper explains three options for starting your Hadoop journey. This paper also outlines the benefits of Hadoop and highlights some of the many use cases for this new approach to managing, storing and processing big data.
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Dell EMC
Published By: TIBCO Software     Published Date: Feb 14, 2019
Digital business initiatives have expanded in scope and complexity as companies have increased the rate of digital innovation to capture new market opportunities. As applications built using fine-grained microservices and functions become pervasive, many companies are seeing the need to go beyond traditional API management to execute new architectural patterns and use cases. APIs are evolving both in the way they are structured and in how they are used, to not only securely expose data to partners, but to create ecosystems of internal and/or third-party developers. In this datasheet, learn how you can use TIBCO Cloud™ Mashery® to: Create an internal and external developer ecosystem Secure your data and scale distribution Optimize and manage microservices Expand your partner network Run analytics on your API performance
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TIBCO Software
Published By: TIBCO Software     Published Date: Feb 14, 2019
Digital business initiatives have expanded in scope and complexity as companies have increased the rate of digital innovation to capture new market opportunities. As applications built using fine-grained microservices and functions become pervasive, many companies are seeing the need to go beyond traditional API management to execute new architectural patterns and use cases. APIs are evolving both in the way they are structured and in how they are used, to not only securely expose data to partners, but to create ecosystems of internal and/or third-party developers. In this datasheet, learn how you can use TIBCO Cloud™ Mashery® to: Create an internal and external developer ecosystem Secure your data and scale distribution Optimize and manage microservices Expand your partner network Run analytics on your API performance
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TIBCO Software
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