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Published By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: FinancialForce     Published Date: Dec 01, 2017
The #1 Accounting App on the Salesforce Platform. FinancialForce Accounting is a simple, yet powerful accounting application that is straightforward to learn, easy to implement and trouble-free to maintain. The perfect complement to Salesforce CRM, it brings back office data to the front, allowing companies to align sales, services and finance on a single cloud.
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FinancialForce
Published By: Automation Anywhere APAC     Published Date: Aug 15, 2019
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.
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rpa, roi, digital workforce, customer story
    
Automation Anywhere APAC
Published By: CyberSource EMEA     Published Date: May 04, 2018
The digital economy is dramatically changing how consumers shop and interact with businesses. They expect a fast, convenient and highly secure digital experience. With the average company lifespan decreasing rapidly, merchants have to operate as a true digital enterprise to stay competitive and to stay in business. Payment and fraud management is no longer a back-office utility. It is a prime differentiator, critical to achieving competitive advantage, improving customer experience and reducing risk. Digital transformation is not simply a market buzz word. It is real. And those who don’t embrace it are in a position to lose. By 2020, eCommerce sales as a percentage of retail sales are forecast to be 12.4% compared to 8.0% in 2016, according to eMarketer. And engaging customers digitally across channels remains a top digital initiative. While there are several drivers of growth in the digital economy, none are more significant than the force of mobile and cloud technologies. Innovation
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CyberSource EMEA
Published By: CyberSource EMEA     Published Date: May 04, 2018
Digital technology is creating change at a pace never seen before. Customers now expect speed, ease, choice and a personalised service. It makes customer experience key to success. And it sets merchants a challenge. To survive, and thrive, businesses need to stay agile in everything they do –including how they manage fraud. As the people who set the strategy that determines if an order is accepted or not, fraud teams have a pivotal role to play in improving customer experience and reducing risk. This makes fraud management more than a back-office utility. It’s a way to differentiate your business and achieve a competitive advantage. This is the question we put to three specialists from CyberSource – as well as Chris Monk from digital literacy agency Decoded. This report reflects their expert opinion, and explores: • The changing landscape for businesses. • The key challenges for fraud teams. • How to develop an agile fraud solution
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CyberSource EMEA
Published By: KPMG     Published Date: Oct 29, 2018
Donna Meshaka talks about the steps organizations should go through to successfully transform their back-office with technology.
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KPMG
Published By: VMware     Published Date: Apr 09, 2019
It’s no secret financial services organizations own and operate legacy solutions. Some of these core processes are front and center, meeting customer needs; others are in the middle, supporting account handling operations; and still many more are in the back-office, handling data and managing analytics. The challenge for financial leaders is to ensure these traditional systems don’t prevent the delivery of great digital experiences now and into the future.
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VMware
Published By: Forrester Research     Published Date: Jun 11, 2018
There’s an alarming digital divide within many companies. Marketers are developing nimble software to give customers an engaging, personalized experience, while IT departments remain focused on the legacy infrastructure. The front and back ends aren’t working together, resulting in appealing websites and apps that don’t quite deliver. We’ve arrived at this misalignment for understandable reasons. Previously, most chief information officers (CIOs) were hired to digitize and bring order to companies’ internal systems and processes. They saw websites as marketing channels and were happy to let chief marketing officers (CMOs) oversee that province of technology. They had, and still have, plenty to do just to keep internal operations running smoothly. Marketers soon got into the habit of developing not just content, but also software programs to better reach and transact with customers. But now that websites and apps are becoming cornerstones of the business, the stakes are too high to al
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cio, marketers, business, digital, customers
    
Forrester Research
Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
As networks become decentralized and users connect directly to SaaS applications, backhauling traffic to apply security policies just isn’t efficient. Plus, backhauling internet bound traffic is expensive, and it adds latency. More and more branch offices are migrating to direct internet access (DIA). Find out how to quickly and easily secure this traffic.
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Cisco Umbrella EMEA
Published By: Workday APAC     Published Date: May 08, 2019
Finance can now move beyond the back office to lead business strategy with new technology and analytics. Want to learn how that’s done? Come see how finance can help your organization become more agile and competitive in today’s digitized business environment.
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Workday APAC
Published By: Nuesoft     Published Date: Mar 14, 2013
A modern cloud based practice management and billing system can optimize your practice’s revenue stream by integrating front- and back-office operations in a cost effective manner.
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practice, management, system, cloud based, billing, optimize, integrating, effective
    
Nuesoft
Published By: Nice Systems     Published Date: Feb 26, 2019
NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources: • Automatic call distributors (ACDs) • Outbound dialers • Multi-channel routing platforms • Back-office employee desktops Download today to learn more.
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Nice Systems
Published By: Oracle     Published Date: Nov 07, 2018
This guide for finance directors and CFOs of growing businesses provides pointers for creating a more fruitful and valuable relationship between finance and the front office.
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Oracle
Published By: CA WA     Published Date: May 12, 2008
Although typically thought of as an artifact of legacy computing, batch processes remain vital to today’s real-time enterprises. Behind the real time systems that power the real time enterprise, such as customer order fulfillment, account management, supply chain scheduling and optimization, or financial trading systems, are regularly-updated back office business systems. Over the years, batch technology has evolved from script-based automation to rules or policy-driven workload automation.
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bpa, business process automation, soa, service oriented, workload automation, ca wa
    
CA WA
Published By: CA WA     Published Date: May 12, 2008
Enterprise Job Scheduling, once the back office function of Operations in the mainframe world, has evolved to become a critical factor in the real time enterprise (RTE). Think you know all there is to know about job scheduling? Take another look and learn how the next generation of job scheduling is evolving into IT Workload Automation, and how CA can help your company realize the real time enterprise.
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roi, bpa, business process automation, ca wa, workload automation, job scheduling
    
CA WA
Published By: Kofax     Published Date: Oct 20, 2011
At this free, one-hour webcast, moderated by Bank System & Technology Editorial Director Kathy Burger, you will learn how intelligent capture and exchange capabilities can help your organization automate the entire mortgage loan process - linking back-office information processes, front-office knowledge workers, customers and partners to enable financial institutions to exchange information automatically with anyone, anywhere, in any format.
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webinar, kofax, kinecta, finance, business, mortgage, loan, money
    
Kofax
Published By: IBM     Published Date: Apr 26, 2016
Redefining Markets: Insights from the Global C-suite Study – The CMO perspective This report draws on input from the 5,247 C-suite executives (CxOs) who participated in our latest C-suite Study. We now have data from more than 28,000 interviews stretching back to 2003. Here, we focus on the perspectives of Chief Marketing Officers (CMOs).
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ibm, ibm institute for business values, c-suite study, cmo, media, entertainment
    
IBM
Published By: HotSchedules     Published Date: Jan 26, 2018
Restaurants are complex businesses with a simple aim: great guest experiences that keep customers coming back for more. In order to achieve this goal, stores must deliver on the promise of a great product and exceptional service. There are a lot of ways to make the equation work and each brand has its own unique mix of ingredients that bring the whole operation together to create a recipe for profitability. There are also elements of a successful restaurant that are consistent across any operation. Restaurant executives have long been on the hunt for this elusive lever (or combination of levers) that systematically drive performance regardless of conditions.
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cio, office, innovation, restaurant, data, software, workflow, hotschedules
    
HotSchedules
Published By: HotSchedules     Published Date: Apr 25, 2018
Restaurant technologies have transformed drastically over the past decade, however there have been several misconceptions about the impact big data can have on restaurant operations. According to a Hospitality Technology study, only 23% of restaurants have confidence in overall tech innovation. When it comes to the state of technology many restaurants are still stuck with disconnected architecture, complex legacy systems, lack of visibility, and high maintenance costs. These challenges ultimately intimidate restaurant operators to outdated systems and processes that significantly limit their business growth. This ebook looks at the four pressing challenges and presents one unifying solution.
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HotSchedules
Published By: FinancialForce     Published Date: Aug 20, 2019
Grow your business with a customer-centric ERP solution Align your sales, services, finance and HR teams with our cloud-based ERP on Salesforce. You’ll connect back-office functions to the front-office and create a single unified voice across your organization. Everyone benefits: Customers, Employees, Leaders and IT. One customer record for CRM and ERP apps Seamless opportunity to cash process Eliminates errors between the front and back office Act as one company, not five departments
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FinancialForce
Published By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
While being the backbone of many organization’s Offices of Finance and Accounting, it is now commonly acknowledged that this overreliance on Excel spreadsheets coupled with the lack of visibility associated with its use represents a very real risk. With automation available to improve both process efficiency and effectiveness, the challenge many companies face isn’t why they should transform their process but how. The key to overcoming this challenge is creating a strong business case for investment. One that not only sets out the objectives of the project but is also underpinned by a robust financial analysis, in the form of qualitative and quantitative ROI, and a thorough understanding of risk.
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account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software
    
Trintech EMEA ABM Pilot
Published By: IBM     Published Date: Jul 02, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does. From an IT perspective, there is a fairly straightforward sequence of applications that businesses can adopt over time that will help put direction into this journey. IDC outlines this sequence to e
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IBM
Published By: Group M_IBM Q418     Published Date: Dec 18, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does.
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Group M_IBM Q418
Published By: OracleSMB     Published Date: Jan 04, 2018
The back-office can drive bottom-line growth. When you leverage financial and planning cloud solutions to improve finance function effectiveness, you increase net income by driving down costs out of your business. Stop viewing your back-office as a cost center, and leverage it as a foundation for business growth. It is a smart move for today’s competitive marketplace. Learn the five ways to do just that.
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OracleSMB
Published By: OracleSMB     Published Date: Jan 04, 2018
Finance has grown beyond recording and reporting. Leaders in fast-growing companies need not only the raw financial data, but the sophisticated analysis to make sense of it all. In today’s digital world, Finance must move out of the back-office and help drive the direction of the business, as well as improve the bottom line through more efficient processes and increased responsiveness. With the right tools, your finance team can simplify processes and fulfill its goal of adding value.
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OracleSMB
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