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Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zerto     Published Date: Oct 08, 2018
IT professionals are under tremendous pressure to ensure IT Resilience and that business technology services are protected and available 24/7. In this webinar, Forresterís Senior Analyst, Naveen Chhabra, explores the practices and technologies that have evolved to become the tech infrastructure needed to help organizations achieve true IT resilience and giving IT the tools they need. You will hear about: The state of the IT Resilience market.New and evolving approaches and technologies that are leading organizations to solve for IT resilience.The tools IT needs in order to focus on modernization and building a solid cloud strategy.
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it resilience, business technology, forrester, tech infrastructure
    
Zerto
Published By: Zerto     Published Date: Oct 08, 2018
"With so many organizations looking to find ways to embrace the public cloud without compromising the security of their data and applications, a hybrid cloud strategy is rapidly becoming the preferred method of efficiently delivering IT services. This guide aims to provide you with an understanding of the driving factors behind why the cloud is being adopted en-masse, as well as advice on how to begin building your own cloud strategy. Topics discussed include: Why Cloud? Getting There Safely IT Resilience in the Hybrid Cloud The Power of Microsoft Azure and Zerto Youíll find out how, by embracing the cloud, organizations can achieve true IT Resilience Ė the ability to withstand any disruption, confidently embrace change and focus on business. Download the guide today to begin your journey to the cloud!"
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hybrid, it resilience, cloud strategy
    
Zerto
Published By: Zilliant     Published Date: Sep 27, 2018
Building Safety Products Manufacturer Achieves 1.5 Percent Increase in Margin Dollar Rate with Price Optimization
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Zilliant
Published By: Zilliant     Published Date: Sep 27, 2018
Building Materials Manufacturer Improves Profitability and Quote Response Time with Price Optimization
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Zilliant
Published By: Zilliant     Published Date: Sep 27, 2018
Building Safety Products Manufacturer Achieves 1.5 Percent Increase in Margin Dollar Rate with Price Optimization
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Zilliant
Published By: Zilliant     Published Date: Sep 27, 2018
Building Materials Manufacturer Improves Profitability and Quote Response Time with Price Optimization
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Zilliant
Published By: Zilliant     Published Date: Jun 21, 2019
Find out how companies in the auto, food, building products, chemical, electrical and other industries are using pricing technology to combat business uncertainty and exploding costs brought on by tariffs.
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Zilliant
Published By: ZoomInfo     Published Date: Sep 07, 2010
Find and connect quickly with the right people, prospects, and opportunities to grow your sales pipeline and boost conversion rates. The ZoomInfo™ Database is the only source of business information combining the business web, community contributors, and professionals who post their own profiles-updated 24 hours a day, 7 days a week. Unlock the power of this data with our next-generation prospecting tool, ZoomInfo™ Pro, featuring rich segmentation, export capabilities, and list building. Add custom appends and lists to streamline revenue generation and maximize ROI. Start your free trial today.
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zoominfo, sales, marketing, pipeline, conversion rates
    
ZoomInfo
Published By: Zscaler     Published Date: Oct 30, 2018
A Microsoft Office 365 deployment can be daunting. From a fast user experience, to a cost-cutting productivity platform, your users and CIO are expecting amazing things from Office 365. While itís your job to deliver on the promise, youíre not going to get very far unless your network has been properly set up for the experience. To learn more about how Zscaler can enable your Office 365 deployment with a fast user experience, download this whitepaper today!
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Zscaler
Published By: Zynapse     Published Date: Sep 10, 2010
A whitepaper by Ventana Research describing the role and importance of partnerships between business and IT in MDM strategy
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zynapse, erp projects, data information, data management, governance, mdm, master data management, odm
    
Zynapse
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