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Published By: FICO - APAC     Published Date: Jul 10, 2017
Want to solve rapid application development platform for building solutions across the entire lifecycle of manufacturing and supply chain business challenges?
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FICO - APAC
Published By: FICO EMEA     Published Date: Jan 25, 2019
Communications service providers (CSPs) have long recognized the potential of data analytics. Yet their early efforts to pull actionable intelligence from the oceans of data they have access to were largely unsuccessful. Many tried a 'big bang' approach to building a central repository without knowing what they wanted to do with the data in it. The arrival of artificial intelligence (AI) – its machine learning subset in particular – has changed their thinking and approach. For this Quick Insights report, we surveyed 64 professionals from CSPs around the world who are applying, leveraging and/ or planning to deploy advanced analytics in some capacity at various points across the customer lifecycle.
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analytics, artificial intelligence, customer lifecycle, insights, telecom credit lifecycle, customer acquisition, optimisation
    
FICO EMEA
Published By: FICO EMEA     Published Date: Aug 28, 2019
There is a proliferation of payment methods that provide people with faster ways to make and receive payments – but they are not all the same. Understanding the differences and unique characteristics of different 'fast' payment types is vital to those who need to develop and service payments fraud strategy. Download our executive brief to understand: The differences between real-time payment schemes, e-wallets and person to person payments The implications on fraud from the fast transfer of money Where to start building your real-time payments fraud strategy
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real-time payment, p2p payment
    
FICO EMEA
Published By: Financial Force     Published Date: Dec 01, 2017
This IDC Vendor Profile describes FinancialForce.com, a cloud applications company with financial management, ordering and billing, human capital management (HCM), professional services automation (PSA), and supply chain management (SCM) solutions built on the Salesforce1 platform and a 36-year heritage of building financial management solutions at UNIT4 (the former Agresso and CODA products). FinancialForce.com's accounting solution, launched in 2008 as CODA 2go, was the first on - demand financial system built entirely on the Salesforce1 Platform. Backed by Technology Crossover Ventures, Advent International, Salesforce Ventures, and UNIT4, FinancialForce.com's applications continue to be the leading finance and professional services solutions available as native Salesforce1 applications on the AppExchange.
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Financial Force
Published By: FinancialForce     Published Date: Dec 01, 2017
This IDC Vendor Profile describes FinancialForce.com, a cloud applications company with financial management, ordering and billing, human capital management (HCM), professional services automation (PSA), and supply chain management (SCM) solutions built on the Salesforce1 platform and a 36-year heritage of building financial management solutions at UNIT4 (the former Agresso and CODA products). FinancialForce.com's accounting solution, launched in 2008 as CODA 2go, was the first on - demand financial system built entirely on the Salesforce1 Platform. Backed by Technology Crossover Ventures, Advent International, Salesforce Ventures, and UNIT4, FinancialForce.com's applications continue to be the leading finance and professional services solutions available as native Salesforce1 applications on the AppExchange.
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FinancialForce
Published By: FireEye     Published Date: Mar 05, 2014
If information is the lifeblood of today's digital economy, data centers are the heart. These mini-metropolises of silicon, metal, and cable are as essential to modern business as steel, motors, and coal were to the last great industrial revolution. In addition to their vital role in most business processes, data centers are the building blocks of emerging trends such as Big Data, global collaboration, and even bring-your-own-device (BYOD). The white paper describes: The widening gap between the offensive capabilities of today's cyber attackers and the weak traditional defenses deployed in most data centers; How organizations can better protect data centers.
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fireeye, persistent threats, advanced attacks, multi-vector, multi-stage nature, combatting advanced attacks, cohesive threat vectors, correlated threat vectors, real-time security, malicious code installs, block callbacks, threat intelligence, malware forensics, cyber warfare
    
FireEye
Published By: First Advantage     Published Date: Apr 17, 2018
In the face of compressed margins, what avenues exist for multi-family providers to build revenue? The answer is found in taking full advantage of the benefits of lower vacancies and high demand by maximizing operational efficiency–and background screening can help! Below we outline best practices for three main routes to building stronger revenues. 1. Squeezing value out of lower vacancies 2. Taking technology to the next level 3. Maximizing revenue while protecting against risk
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First Advantage
Published By: First Advantage     Published Date: May 01, 2018
In the face of compressed margins, what avenues exist for multi-family providers to build revenue? The answer is found in taking full advantage of the benefits of lower vacancies and high demand by maximizing operational efficiency–and background screening can help! Below we outline best practices for three main routes to building stronger revenues. 1. Squeezing value out of lower vacancies 2. Taking technology to the next level 3. Maximizing revenue while protecting against risk
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First Advantage
Published By: Focus     Published Date: Nov 15, 2011
When it's time to expand your network, this guide will help you evaluate the needs of your organization and enable you to provide best performance for mission-critical applications.
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network, infrastructure, best practices, mission critial, applications, network, scale
    
Focus
Published By: Force10 Networks     Published Date: Dec 04, 2006
With Grid computing, computer systems and other resources aren’t necessarily constrained to be dedicated to individual users or applications, but can be made available for dynamic pooling or sharing to meet the changing needs of the organization.
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ethernet, cluster, grid computing, performance cluster, utility computing, force10, force 10, force10 networks
    
Force10 Networks
Published By: Gelato     Published Date: Jul 03, 2018
The creation, building, and protection of a brand is one of the highest priorities of a corporate marketing team. Your logo and company colors are printed around the world on business cards, thought leadership, signage, and for internal branding, among other things. Do you really know how many people are creating and printing materials on behalf of the company? Gelato CMO Christian Sæterhaug will shed light on the surprising discoveries our customers have made when investigating the issue. Watch the video to learn more.
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Gelato
Published By: Genesys     Published Date: Apr 25, 2013
This whitepaper discusses a deeper logic to multi-channel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.
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customer service, collaboration, multi-channel communication, genesys, core beliefs, media-savvy customer
    
Genesys
Published By: Genesys     Published Date: Oct 16, 2013
Changes in customer behavior and expectations are causing organizations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact center in this new environment have also shifted. In this white paper you’ll find five key steps to keep in mind when building a world-class contact center in today’s rapidly changing customer landscape.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: Genesys     Published Date: Dec 11, 2013
Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD. Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to: • Enhance Customer Experience • Virtualize your customer service environment • Reduce Total Cost of Ownership (TCO) Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.
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automatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center, ip/sip technology, total cost of ownership, tco, genesys
    
Genesys
Published By: Genesys     Published Date: May 10, 2016
Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service.
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genesys, omnichannel, contact center, customer experience, metrics
    
Genesys
Published By: Genesys     Published Date: Jun 11, 2018
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience. Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers. Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including: • 50% reduction in processing of duplicate messages across channels • Over 20% increase in First Contact Resolution • 15% increase in CSAT
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omnichannel contact center, customer experience, csat, first contact resolution
    
Genesys
Published By: Genesys     Published Date: Jun 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
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artificial intelligence, customer experience, customer journey, self-servic e, personalization
    
Genesys
Published By: Genesys     Published Date: Jul 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences. By migrating to a best-in-class customer experience platform, they’ve been able to: Meet critical business timelines with a cloud-based transition Address industry-specific regulatory requirements Reduce maintenance and operational costs Optimize employees Accelerate time-to-value and ROI Improve Net Promoter Score, customer satisfaction, call resolution Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.
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Genesys
Published By: Genius Inc     Published Date: Apr 28, 2010
This event will give you what you need to: •Evaluate your social media needs •Set the ground rules for your organization •Establish Goals •Match response and engagement to buyer interest •Measure Success •Get started and be successful with Social Marketing
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genius, webinar, social marketing, social media, networking, response, engagement, sales, buyer interest
    
Genius Inc
Published By: Genpact     Published Date: Jul 30, 2012
Smart phones and technology advancements have revolutionized the way people behave, interact, consume and live.
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customer service, future ready, crm, self-serve
    
Genpact
Published By: GFI     Published Date: Jun 03, 2009
More than ever, SMBs need to focus on security as part of their IT infrastructure, building around it rather than considering it as an afterthought. This has become even more critical over the past few years as many businesses have unwittingly lost their customers’ personal data due to security breaches, and as states and countries have responded by enacting laws to force the businesses to implement additional levels of protection.
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gfi, smbs, small, medium, business, it infrastructure, security, windows nt, exchange server, aup, acceptable use policy, remote access policy, secure, internet policy
    
GFI
Published By: Gigamon     Published Date: Oct 19, 2017
Download the Gigamon white paper, Addressing the Threat Within: Rethinking Network Security Deployment, to learn how evolving cyber security threat conditions are changing the trust model for security and how a structured and architectural approach to pervasive network visibility gives security solutions access while enabling them to scale cost effectively. See how the benefits of increased security and cost effectiveness are making the Security Delivery Platform a foundational building block to deploying security solutions. Read now!
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Gigamon
Published By: Gigamon     Published Date: Dec 13, 2018
Download the Gigamon white paper, "Addressing the Threat Within: Rethinking Network Security Deployment," to learn how evolving cybersecurity threat conditions are changing the trust model for security. See how a structured and architectural approach to network security gives security solutions better access to network traffic while enabling them to scale cost effectively. Learn how a security delivery platform can be the foundational building block for deploying adaptable security solutions. Read now.
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Gigamon
Published By: Gigamon     Published Date: Apr 10, 2019
When selecting the right SOC for your business, taking into account current risks, threats and business objectives is absolutely critical. Get the Gartner report Selecting the Right SOC Model for Your Organization and decide for yourself which one makes the most sense for your company. This report looks at different factors for SecOps to consider for building, implementing, running, and sustaining the right SOC with 24/7 visibility into the IT environment.
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Gigamon
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