business process outsourcing

Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business. Read this to discover: • the benefits of automating business processes and the impressive level of cost savings this can deliver • the impact of automation on the BPO market and the implications this has for BPO contracts • a five-step processing for assessing and renegotiating your outsourcing contract • three options for starting your automation journey.

Managed print services have been proven to drive cost savings as much as 10-30 percent over traditional approaches as well as increase efficiency, security and sustainability across your business.

The business case for Recruitment Process Outsourcing (RPO) is particularly compelling now because of the following trends in this whitepaper.

TMG Health, the largest business process outsourcing (BPO) provider in the Medicare and Medicaid market, relied on a slow, batch-oriented legacy application environment that prevented it from providing continuous data visibility and access to its clients. With help from Red Hat Consulting, TMG deployed a new application platform using Red Hat JBoss Enterprise Application Platform and other Red Hat solutions. As a result, TMG reduced development time and costs and delivered real-time data access and visibility to its clients.

Every business day, corporate campuses across the country function like small cities requiring highly specialized facilities and logistics management services. This paper will explore effective and efficient Corporate Campus Logistics Services to ensure the efficient flow of materials and people at large multi-building office campuses serving thousands of employees. Corporate facilities, real estate management, logistics and procurement teams as well as commercial real estate management companies are charged with sourcing the services that are the underpinnings of these mega-campuses. It’s an effort that spans a wide range—coordinating the receipt and distribution of supplies, equipment and packages; safely transporting thousands of employees as well as suppliers and contractors to locations within the campus; tracking and warehousing countless materials to support daily planned and unplanned workplace needs. Learn more about lowering costs, streamlining operational efficiency and gaining high employee satisfaction.

This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.

How can a professional services firm grow profitably while providing clients with the higher-quality service and rock-bottom project pricing they demand? The firm must rely on leading best-practice solutions to gain control over every aspect of its business – from business development to resource planning to client billing.

IDC has found a direct correlation between effective document management and improved business performance. Yet recent research reveals that half of organizations rate their document process management processes as ineffective. This best-practices paper gives you insight into how you can reduce costs, increase productivity, mitigate risk and enhance business performance through the strategic outsourcing of document lifecycle management.

How can a company decide what the right decision is when it comes to outsourcing? A growing percentage of companies are reaping the benefits of leveraging technology to streamline business operations and automate their business processes to create greater efficiencies by turning to outsourced web hosting. In today's economy, more and more small to medium sized businesses with no IT staff, or an already over-burdened IT staff, are finding there is no other choice. However, even with companies that have the resources necessary to host their own websites are looking to outsource their hosting needs. For these companies not resources, but the issue of ensuring that the hosting environment is secure, reliable, and scalable is why they look towards outsourcing. Learn the pros and cons of outsourcing and how NeoSpire can help.

In today's business environment, organizations of all sizes are struggling to maintain the advanced IT capabilities they need to be competitive while reining in cost and complexity. Shifting to off-premise hosted models, such as software-as-a-service (SaaS) and business process outsourcing, is a common activity undertaken to manage costs. One of the main challenges businesses face in adopting cloud and SaaS delivery models is the task of synchronizing data and integrating the multitude of systems already in datacenters with new cloud-based applications, not to mention within the cloud itself. Traditionally, this required organizations to leverage existing tools as well as custom development. This white paper looks at how two enterprises encountered problems with cloud integration and adopted IBM WebSphere Cast Iron to solve their immediate problems and extend use more broadly across their organizations.

As the benefits of investment in Learning and Development continue to be signaled to the market, Chief Learning Officers and leaders of learning organizations will be taking center-stage in the transformation of their organization. In addition, companies spent just over $180 billion on corporate training last year, putting immense pressure on training leaders to show return on investment. With the spotlight on, these CLOs and other leaders of learning organizations will be measured across three core levers; transforming the business performance of learners, creating learning experiences that engage learners, and improving the operational efficiency of the organization. Download The Three Levers of a Successful CLO to learn the first step in aligning yourself with the three levers that business find most important.

This white paper, intended for a management-level audience, describes why and how any organization can implement secure Internet single sign-on with a federated identity management system. Learn more today!

Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing web Services has been a challenge until recently, as typical Web authentication and authorization techniques employed browser-to-server architectures (not program-to-program). This resulted in user identity ending at the Web Application Server, forcing the Web Services Provider to trust blindly that the Web Services Requester had established identity and trust with the end user.

With the success of single sign-on (SSO) inside the enterprise, users are calling for interoperability outside of the enterprise’s security domain to outsourced services, including business process outsourcing (BPO) and software as a service (SaaS) providers, and trading partners, as well as within the enterprise to affiliates and subsidiaries. Learn more today!

Find out how to build a sustainable extended enterprise, one that extends business processes beyond the firewall by outsourcing, enabling subsidiaries and business partners to share information and resources, and collecting business intelligence while cutting costs, streamlining operations, and opening up new markets.

Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing web Services has been a challenge until recently, as typical Web authentication and authorization techniques employed browser-to-server architectures (not program-to-program). This resulted in user identity ending at the Web Application Server, forcing the Web Services Provider to trust blindly that the Web Services Requester had established identity and trust with the end user.

Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business. Read this to discover: • the benefits of automating business processes and the impressive level of cost savings this can deliver • the impact of automation on the BPO market and the implications this has for BPO contracts • a five-step processing for assessing and renegotiating your outsourcing contract • three options for starting your automation journey.