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call center management

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Published By: Tripp Lite     Published Date: Jan 24, 2007
Voice over IP (VoIP) is exploding in popularity as an application for business data networks. As a result, a company can lower its hardware and service costs while raising productivity through the use of more customizable telephony applications.
Tags : 
voice over ip, voip, ip telephony, call center management, quality of service, network infrastructure, infrastructure, power
    
Tripp Lite
Published By: InsideCRM.com     Published Date: Nov 05, 2007
Shopping for a contact-center solution can be confusing and frustrating, so let us do the leg work for you! This easy-to-use guide compares the major vendors offering contact-center solutions today, including Genesys, Oracle, Verizon and many others.
Tags : 
software, call center, call center software, contact center, contact center software, genesis, oracle, verizon
    
InsideCRM.com
Published By: InsideCRM.com     Published Date: Nov 05, 2007
Considering adding a contact center to your business? Our analyst-written buyer's guide is a great place to start your search. We provide you with an in depth  market overview, a rundown of standard and advanced features and will point you in the direction that will be most beneficial and efficient for your organization.
Tags : 
software, call center, call center software, contact center, contact center software, crm, customer relationship management, insidecrm
    
InsideCRM.com
Published By: Upstream Works     Published Date: May 15, 2008
It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved.
Tags : 
customer, customer satisfaction, customer service, call center, call center management, contact center management, upstreamworks, upstream works
    
Upstream Works
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