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case management

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Published By: CDW Quantum     Published Date: Sep 07, 2012
This case study profiles how infrastructureWORKS used Quantum's Scalar i40 entry-level LTO tape library to cut its backup management time by 90%.
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infrastructure, data management, backup management, backup and recovery, disaster recovery, data protection
    
CDW Quantum
Published By: Aria Systems     Published Date: Dec 19, 2012
The following questions were posed by Aria Systems to Debra Osswald, research vice president of IDC's Communications Service Provider (CSP) Operations program, on behalf of Aria Systems customers.
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saas, billing, subscription, management
    
Aria Systems
Published By: salesforce.com     Published Date: May 30, 2013
At their most basic level, CRM CEC applications handle a wide range of tasks, including engaging customers and prospects across multiple channels, and handling trouble ticketing, order management, case management, advisory services, problem diagnostics and resolution, account management, and returns management.
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salesforce, crm, service cloud, cec, customer engagement, engagement center, engaging customers
    
salesforce.com
Published By: Tyco Integrated Security     Published Date: Dec 08, 2014
Start protecting your company with a small piece of technology that 85% of business owners tow around as their life force: your smartphone. Discover how making your business more secure can be as simple as it is vital.
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remote security, business protection
    
Tyco Integrated Security
Published By: Pluris     Published Date: May 05, 2015
Download this case study today and discover how to create a more predictable sales process. Learn how to improve the quality and consistency of Customer Service Reps (CSRs) performance, increasing cross-sell and up-sell performance to existing customers via inbound service calls.
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pluris, case study, media, order conversion, optimization, csr, analytics
    
Pluris
Published By: XO Communications     Published Date: Apr 13, 2015
Application performance management (APM) tools allow enterprises to proactively manage their investments in bandwidth and the business-critical applications used every day. An application performance management solution is recognized as an essential component of WAN optimization-techniques that help businesses get the best possible performance from existing networks. However, building a business case for an application performance management solution requires more than a belief in its benefits. It requires some data to quantify the value of a bottom-line result. This white paper reviews ten business scenarios in which application performance management solutions are used to monitor applications across the WAN deliver a quantifiable Return on Investment (ROI). Example cases and calculations are provided for each scenario, describing how companies have quantified the value of an APM solution in that area.
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XO Communications
Published By: SumTotal, a Skillsoft Company     Published Date: Aug 24, 2015
This paper takes you step-by-step through the process of addressing your immediate problems, building alliances throughout your organization, and making a successful business case for a learning solution.
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learning solution, business case, lms, development, learning management strategy
    
SumTotal, a Skillsoft Company
Published By: Oracle_Hospitality Hotels     Published Date: Mar 07, 2016
This short video showcases Oracle OPERA Cloud Services, our next generation hotel management solution. Cloud-based and mobile-enabled, Oracle OPERA Cloud enables personalized guest experiences, enhances staff productivity and improves operational efficiency. Oracle OPERA Cloud will drive revenue growth at hotels while lowering IT complexity and costs.
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oracle, opera cloud, hotel management, opera cloud services, personalized guest experience
    
Oracle_Hospitality Hotels
Published By: Rsam     Published Date: Apr 28, 2016
Healthcare enterprises are under more scrutiny than ever to demonstrate compliance. With more than 5,000 suppliers, this FORTUNE 50 company needed to automate and streamline their vendor risk management program. Learn why they selected Rsam and the results of their successful implementation.
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rsam, fortune 500, vendor risk management, healthcare enterprise, compliance
    
Rsam
Published By: VMware     Published Date: Nov 04, 2016
Managing a mix of private, public, and hybrid cloud environments is a challenge for even the most robust IT departments. An enterprise-grade cloud management platform (CMP) puts you back in charge. It allows you to manage heterogeneous multi-cloud environments as one, enabling rapid delivery of infrastructure and applications with no loss of control. This paper reviews the top three ways a cloud management platform from VMware can help you manage your environment more efficiently.
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VMware
Published By: Vertica     Published Date: Dec 09, 2008
BlueCrest Capital Management is a leading European hedge fund, with $15B in assets-under-management. Learn how BlueCrest uses Vertica Analytic DBMS to obtain real-time analysis while simultaneously loading vast amounts of new market data.
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vertica, data management, data warehousing, dbms, data mining, data source, data, security, business intelligence
    
Vertica
Published By: IBM     Published Date: Dec 06, 2010
Although great strides have been made to automate most services, government agencies remain burdened with processes that require high levels of manual intervention that, in turn, can lead to operational inefficiencies.
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ibm filenet, government regulation, it management, productivity, case management, business application
    
IBM
Published By: IBM     Published Date: Dec 07, 2010
Case Management and the Implications in the Healthcare industry.
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ibm, enterprise content management, advanced case management, healthcare agencies, automation, customer service, regulatory compliance, content and process management, analytics
    
IBM
Published By: IBM     Published Date: Dec 07, 2010
To support increasing demands, healthcare organizations need to improve their agility between processes and people through improved information sharing
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ibm, advanced case management, healthcare, content management, social networking, collaboration, analytics, policies, rules
    
IBM
Published By: IBM     Published Date: Dec 07, 2010
Case Management and the Implications in these Energy and Utilities Industries.
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ibm, advanced case management podcast, energy and utilities industries, content and process management, analytics, business rules, collaboration
    
IBM
Published By: IBM     Published Date: Dec 07, 2010
Case Management And the Implications in the Financial Services Industry.
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ibm, advanced case management podcast, financial services industry, customer service, content and process management, analytics, business rules, collaboration
    
IBM
Published By: IBM     Published Date: Dec 07, 2010
Energy and utility companies need to manage incidents such as customer complaints or disputes to improve customer service while protecting the business should escalations occur. Advanced case management (ACM) provides enhanced service and risk management throughout the lifecycle of a case.
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ibm, advanced case management podcast, acm, energy and utilities industries, customer service, risk management, business intelligence, content and process management, analytics, business rules, collaboration
    
IBM
Published By: IBM     Published Date: Dec 07, 2010
In today's business environment, having a full audit trail of decision making history is critical. Download this recorded discussion to discover Case Management and listen how organizations are able to optimize outcomes based on advanced intelligence capabilities.
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ibm, advanced case management podcast, acm, audit trail, business intelligence, content management
    
IBM
Published By: IBM     Published Date: Dec 07, 2010
Download this free podcast to learn why Insurers are utilizing Advanced Case Management to improve profitability and increase marketshare in a highly competitive industry.
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ibm, advanced case management podcast, acm, insurance, business intelligence, content management, collaboration
    
IBM
Published By: Stratus Technologies     Published Date: Feb 12, 2008
Application vulnerabilities and risks must be weighed to identify resources, performance requirements and service level objectives to ensure business continuity. Using real-world case studies, this white paper examines Information Lifecycle Management (ILM) best practices for disaster preparedness.
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risk management, vulnerability, info management, information management, best practices, disaster recovery, stratus, stratus technologies
    
Stratus Technologies
Published By: LANDesk     Published Date: Jan 12, 2009
The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
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avocent, itsm, it service management, itil, it infrastructure library, green it, business management, maturity model, best practices, crm, customer relationship management, crm tools, sla
    
LANDesk
Published By: IBM Corporation     Published Date: Jun 28, 2011
The internal staff at Ptak, Noel & Associates determined that their ability to deliver services was highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study explain how Service Desk Management help them to achieve that goal.
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service desk management, problem management, incident and access management, incident management process, incident management software, ptak noel & associates, it operations, service desk management
    
IBM Corporation
Published By: IBM     Published Date: Nov 29, 2012
Healthcare providers and healthcare plans enterprises are facing significant and challenges to improve quality of care and patient satisfaction while controlling rising costs. Read on about making a case for improved efficiency in healthcare.
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improving efficiency, healthcare, healthcare industry, quality care, acm, advanced case management, healthcare data
    
IBM
Published By: IBM     Published Date: Feb 21, 2013
Disclosure management tools ave transformed the so called ‘Last Mile’ of finance, turning a haphazard, time consuming and error-prone process into a much more streamlined, timely and controlled endeavor.
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disclosure management, finance, statutory, reporting, process management, documents
    
IBM
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