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case management

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Published By: Aria Systems     Published Date: Dec 19, 2012
The following questions were posed by Aria Systems to Debra Osswald, research vice president of IDC's Communications Service Provider (CSP) Operations program, on behalf of Aria Systems customers.
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saas, billing, subscription, management
    
Aria Systems
Published By: IBM     Published Date: Apr 06, 2015
MWD Advisors report on how Case Management technology can help drive effective outcomes & how a clear Content Management strategy underpins success in Case Management.
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content management, case management, ibm, data, service fulfillment
    
IBM
Published By: IBM     Published Date: Oct 12, 2015
MWD Advisors report on how Case Management technology can help drive effective outcomes & how a clear Content Management strategy underpins success in Case Management
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ibm, content management, case management, mwd, content
    
IBM
Published By: OpenText     Published Date: Apr 16, 2014
Learn how the landscape of business has changed and see how you no longer need multiple systems, and instead need a complete process automation and case management system that will fit all of your organization’s needs.
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opentext, bpm, business process management, it projects, produce results, framework, startup time, potential of bpm
    
OpenText
Published By: OpenText     Published Date: Apr 16, 2014
Learn how the landscape of business has changed and see how you no longer need multiple systems, and instead need a complete process automation and case management system that will fit all of your organization’s needs.
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opentext, bpm, business process management, it projects, produce results, framework, startup time, potential of bpm
    
OpenText
Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
iPaper makes a case for transitioning from legacy on-prem systems to cloud. It lays out the Oracle Cloud Data Management Solutions that are more efficient and scalable than the competition
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Oracle PaaS/IaaS/Hardware
Published By: HotSchedules     Published Date: Feb 06, 2018
What could you be saving by implementing a learning management system? This guide will show you the provable return on investment in an eLearning strategy; how an LMS can help your business lower print costs, reduce employee turnover, positively impact sales, and much more. Whether you’re exploring the marketplace or building out your business case for online learning, this guide has the information you want. As you prepare to move to a new LMS consider Clarifi Talent Development, the learning and performance management system designed for today’s workforce. It is the choice for leading brands like Brinker, Newk’s and Subway. Unfortunately, many business owners either fail to see the value in ongoing training or don’t have the budget for it. Competition is fierce, margins are tight and learning programs can fall by the wayside. Sometimes the tried and true methods still get the job done. But all too often, on-the-job training is unengaging, expensive and inefficient.
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market, training, onboarding, restaurants, employee
    
HotSchedules
Published By: HotSchedules     Published Date: Jan 17, 2019
What could you be saving by implementing a learning management system? This guide will show you the provable return on investment in an eLearning strategy; how an LMS can help your business lower print costs, reduce employee turnover, positively impact sales, and much more. Whether you’re exploring the marketplace or building out your business case for online learning, this guide has the information you want. As you prepare to move to a new LMS consider Clarifi Talent Development, the learning and performance management system designed for today’s workforce. It is the choice for leading brands like Brinker, Newk’s and Subway.
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HotSchedules
Published By: Cisco     Published Date: Jan 12, 2016
Higher education has come under increasing scrutiny as never before due to rising costs, changes in future job requirements, and new forms of learning opportunities offered by non-traditional companies and institutions. Students and parents are rightfully questioning the value of higher education based on perceived outcomes as well as staggering student loans that in some cases could take a lifetime to pay back. While the value equation debate rages on, there is another phenomenon taking place. It is nothing short of a revolution regarding the advances in technology and how institutions of higher learning along with nontraditional organizations are utilizing these powerful new tools. These new tools include new mobile devices, enhanced and feature-rich learning management systems, data-feeding sensors, 3D printers, smart classrooms, smart buildings, and collaboration tools allowing students and faculty to collaborate just about anywhere face-to-face, virtually.
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cisco, byod, connectivity, education, networking environment, digital revolution, higher education
    
Cisco
Published By: Pega     Published Date: Feb 02, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack.
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Pega
Published By: IBM     Published Date: Oct 18, 2016
IBM is a leader in the 21 criteria ranking by Forrester of 14 dynamic case management vendors . This report helps enterprises select the best providers to meet their needs through a detailed methodology. Contained in the report is information on what enables a vendor to excel as well as potential pitfalls. Learn about: - The criteria to rank vendors by Forrester - What vendors possess to enter the leader ranking Get the report to learn how IBM is a leader.
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ibm, forrester, forrester wave, dynamic case management, dcm
    
IBM
Published By: Pega     Published Date: May 25, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack. Download this Forrester Wave report to see the full 21-criteria evaluation of the dynamic case management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
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case management, forrester, dynamics, enterprise
    
Pega
Published By: KANA®, A Verint® Company     Published Date: Aug 13, 2014
Kana Enterprise is a product built via acquisition, and it delivers a solution that combines the strength of its two parents — the multichannel and knowledge capabilities of the historical Kana Software products and the business process management engine from Sword Ciboodle.
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kana, customer service solutions vendors, case management, customer service, reporting capabilities, process management, sword ciboodle
    
KANA®, A Verint® Company
Published By: IBM     Published Date: Jun 26, 2017
IBM leads the pack as Forrester Research stacks up 14 case management software vendors and ranks their soutions on 21 criteria. Learn what selection criteria are important for choosing a Dynamic Case Manager vendor and how leaders stand out due to to sophistication in technology.
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forrester, the forrester wave, case management, ibm, software
    
IBM
Published By: IBM     Published Date: May 19, 2016
In our 21-criteria evaluation of the dynamic case management (DCM) market, we identified the 14 most significant software vendors — Appian, bpm’online, Column Technologies, DST Systems, Eccentex, IBM, Isis Papyrus, Lexmark Enterprise Software, MicroPact, Newgen Software, OnBase by Hyland, OpenText, Pegasystems, and TIBCO Software — and researched, analyzed, and scored them. The evaluation focused on providers’ adaptive, analytics, and mobile features, all critical to helping enterprises tackle increasing volumes of varied and unstructured work. This report helps enterprise architecture (EA) professionals select the best providers to meet their unique needs.
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ibm, forrester, forrester wave, dynamic case management, dcm, software vendors, software
    
IBM
Published By: IBM     Published Date: Jul 08, 2016
In our 21-criteria evaluation of the dynamic case management (DCM) market, we identified the 14 most significant software vendors — Appian, bpm’online, Column Technologies, DST Systems, Eccentex, IBM, Isis Papyrus, Lexmark Enterprise Software, MicroPact, Newgen Software, OnBase by Hyland, OpenText, Pegasystems, and TIBCO Software — and researched, analyzed, and scored them. The evaluation focused on providers’ adaptive, analytics, and mobile features, all critical to helping enterprises tackle increasing volumes of varied and unstructured work. This report helps enterprise architecture (EA) professionals select the best providers to meet their unique needs.
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ibm, forrester, forrester wave, dynamic case management, dcm
    
IBM
Published By: CA Technologies     Published Date: Nov 12, 2014
This white paper examines why unified IT monitoring is an important enabling technology for both enterprises and management service providers, including both the organizational and strategic impacts as well as the business case surrounding it. It goes further to examine CA Unified Infrastructure Management as an example of unified IT monitoring, and reviews three case studies where the solution has been deployed for active use in a unified manner.
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complete it visualization, it operations visibility, application visibility, infrastructure management, uim
    
CA Technologies
Published By: IBM     Published Date: Feb 21, 2013
Disclosure management tools ave transformed the so called ‘Last Mile’ of finance, turning a haphazard, time consuming and error-prone process into a much more streamlined, timely and controlled endeavor.
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disclosure management, finance, statutory, reporting, process management, documents
    
IBM
Published By: XO Communications     Published Date: Apr 13, 2015
Application performance management (APM) tools allow enterprises to proactively manage their investments in bandwidth and the business-critical applications used every day. An application performance management solution is recognized as an essential component of WAN optimization-techniques that help businesses get the best possible performance from existing networks. However, building a business case for an application performance management solution requires more than a belief in its benefits. It requires some data to quantify the value of a bottom-line result. This white paper reviews ten business scenarios in which application performance management solutions are used to monitor applications across the WAN deliver a quantifiable Return on Investment (ROI). Example cases and calculations are provided for each scenario, describing how companies have quantified the value of an APM solution in that area.
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XO Communications
Published By: Polycom     Published Date: Jul 30, 2014
While video conferencing can offer significant, measurable benefits to companies and their employees, all video conferencing solutions are not alike. To ensure successful deployment and implementation--and to maximize (ROI)--managers must choose their video conferencing tools wisely, matching the right technology to the right use cases. This is critical to ensure that employees actually benefit from the technology, and to keep management costs and headaches as low as possible. This paper will highlight the key elements companies should look for in a video conferencing system, and offer best-practices recommendations for identifying and working with a video solutions provider.
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user experience, video conferencing, solution, roi, technology
    
Polycom
Published By: Determine (Selectica)     Published Date: Sep 13, 2016
The sponsor named below commissioned Ardent Partners to write this report. While the report topic In 2015, collaboration is the name of the game in procurement and frequently entails working with key internal stakeholders (like line-of-business managers and legal departments) or preferred suppliers to drive greater value through sourcing and procurement. For Chief Procurement Officers ("CPOs") and other supply management leaders, collaboration has taken on many new and innovative forms over the years, causing these executives to leverage new (and, in some cases, existing) processes, relationships, and technologies to enhance compliance, decrease risk, and increase savings. One such business process, contract management, has been reborn with digital, automated features that can shift the way procurement teams collaborate, mitigate risk, drive performance, and realize greater savings for the enterprise.
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Determine (Selectica)
Published By: Cornerstone OnDemand     Published Date: Mar 27, 2017
Performance management works hand-in-hand with every phase of the employee lifecycle: learning and development, succession, and even recruiting. Creating a true performance management culture drives employee engagement and retention as well as your bottom line. Download "The True Cost of Not Having Performance Management" to learn how to make the case to execs that investing in performance management drives growth. This brief will uncover: • How smarter recruiting leads to more impactful workers • Strategies for connecting performance to learning • How to create a development plan that matches to performance goals Download the brief to see more proven solutions for building a strong performance management culture!
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Cornerstone OnDemand
Published By: NAVEX Global     Published Date: Sep 05, 2013
The data from your ethics and compliance helpline should be benchmarked against comparable organizations to assess program health and make improvements such as implementing policies, training employees, and conducting investigations. Learn everything you need to know about benchmarking your helpline data in our toolkit.
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incident, hotline, helpline, ethics, compliance, whistleblower, data, analysis
    
NAVEX Global
Published By: VMware     Published Date: Nov 04, 2016
Managing a mix of private, public, and hybrid cloud environments is a challenge for even the most robust IT departments. An enterprise-grade cloud management platform (CMP) puts you back in charge. It allows you to manage heterogeneous multi-cloud environments as one, enabling rapid delivery of infrastructure and applications with no loss of control. This paper reviews the top three ways a cloud management platform from VMware can help you manage your environment more efficiently.
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VMware
Published By: AtTask     Published Date: Feb 04, 2012
In this free case study Forrester Research explains how the melding of task management with social networking is increasing transparency and team member buy-in for projects - dramatically increasing projects delivered on time and within budget.
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task management software, task tracking software, task software, task project management, business task management software, task it, task tracking, task tracker
    
AtTask
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