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Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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Zendesk
Published By: Dell     Published Date: Jun 13, 2018
We expend so much energy trying to make each minute count in many areas of our life – why wouldn’t we take the same approach to our computing experience? Time stuck waiting on a system could be better spent solving problems, working, or even playing. Download this research study to learn more about how you could be saving time that is lost on slow end user computing systems. Find out how Intel® Optane™ memory with Dell OptiPlex 7050 Micro provides a simple way to improve system responsiveness in several key areas to give users a way to reclaim precious time and become more efficient.
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Dell
Published By: Google     Published Date: Apr 30, 2018
"Pressure on IT to deliver new functionality continues to drive faster software development cycles. While agility has always been important, today’s IT teams must operate in a hybrid environment where applications take various forms: legacy systems that remain on-prem, existing applications migrated to the cloud, and new applications built with cloud-native approaches. The combination makes for an increasingly complex IT landscape — one in which simply migrating to the cloud falls short. Read this Google Cloud guide and learn how IT leaders can better meet today’s challenges by capitalizing on the historic shift toward open, connected environments."
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Google
Published By: Workday     Published Date: Mar 02, 2018
An updated IT department for your government agency is becoming more accessible thanks to outside-the-box thinking, partnerships, and strategies. By focusing on the nine priorities in this guide, you can keep your government agency on the cutting edge of technology. View case studies, exclusive CIO interviews, and key tips.
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updated it department, government agency, priorities
    
Workday
Published By: Workday     Published Date: Mar 02, 2018
Read this report from Workday and HMG Strategy to learn the critical strategies CIOs need to lead digital transformation in their organizations.
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digital transformation, strategies, cio, hmg
    
Workday
Published By: Workday     Published Date: Mar 13, 2018
The year 2017 will be pivotal for technology in higher education. Are you up to speed on the latest trends and issues? Watch the webinar “On the Leading Edge of Higher Education Innovation: A CIO’s Perspective” for key insights and observations to benefit your institution throughout the year and beyond.
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key insights, observations, technology, higher education
    
Workday
Published By: Workday     Published Date: May 09, 2018
Wellesley College has a lot of success stories to share following its strategic deployment of Workday. Increased internal adoption and collaboration between finance and HR are just the start of a long list of benefits the college now enjoys. Watch the webinar replay with Wellesley’s Ravi Ravishanker, CIO and associate provost; Nephellie Dobie, director of Project Management and Business Analysis; and Veronica Brandstrader, associate CIO, to learn about its: • Evaluation and deployment • Technology transformation • Benefits realized • Lessons learned
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Workday
Published By: Lookout     Published Date: Mar 28, 2018
Mobile devices have rapidly become ground zero for a wide spectrum of risk that includes malicious targeted attacks on devices and network connections, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. Read the four mobile security insights CISOs must know to prepare for a strategic conversation with the CEO and board about reducing mobile risks and the business value associated with fast remediation of mobile security incidents.
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Lookout
Published By: Great Bay Software     Published Date: Apr 12, 2018
"Healthcare organizations have significantly more to consider than the average business when it comes to network and device security. Concern over code modification, key compromise, password-based vulnerabilities and man-in-the-middle attacks have caused hospital CIOs and CISOs to rethink their security strategies and investments. The threat to these devices has even been assigned its own term: medjacking, a shortened form of “medical device hijacking.” Download this white paper for five best practices to mitigate threat and attacks that can put lives, patient trust and the growth of the healthcare organization at risk. Access the white paper today!"
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Great Bay Software
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 12, 2018
En un momento en que las empresas pretenden emular la agilidad de desarrollo de las compañías de Internet e innovar en mercados muy competitivos, el desarrollo de las aplicaciones se ha hecho cada vez más complejo. Los ingentes códigos fuente monolíticos que tradicionalmente acompañan a las aplicaciones empresariales ralentizan el lanzamiento de nuevos servicios. Además, la dispersión y aislamiento de los equipos de desarrollo y de operaciones dificultan la coordinación. A eso hay que añadirle que los usuarios son cada vez más exigentes y las empresas deben escalar y monitorizar las implementaciones para poder ofrecer una experiencia satisfactoria y un gran rendimiento. Todo ello, desde luego, sin interrumpir los servicios.
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microservicios, evolucion, arquitectura, aplicaciones, modernas
    
AstuteIT_ABM_EMEA
Published By: HireVue     Published Date: May 18, 2018
Recruiting leaders know that if their companies aren’t sourcing and hiring for diversity they are missing valuable talent and experience. This is one of the reasons diversity has been a focus area for improvement in recent years. Many organizations start with training. While diversity training is important for creating awareness, it doesn’t a¬ffect human behavior. A 2017 meta-analysis of studies investigating bias training confirmed this. Formal training can reduce unconscious bias, but it does not change behavior.13 This has put talent leaders in a di cult position. The way to make real progress on diversity hiring initiatives is by using systematic processes that apply data-driven decision making. With structured interviews and AI, you can overcome unconscious bias and make hiring more equitable for all candidates.
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HireVue
Published By: Aviatrix     Published Date: Jun 11, 2018
In evaluating the security posture for your Global Transit Network, your first question might be: Why do I even need additional security? Isn’t what Amazon provides “out of the box” adequate? This is not the right question to ask first. It’s important to appreciate that, while Amazon says it has a shared security model, your Amazon EC2 instance may not meet your security requirements “by default.” Though Amazon makes specific security features available to you, it’s still up to you to choose judiciously among the many native and third-party options. As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei and Neel Kamal, head of field operations at Aviatrix, walk through five use cases and examine what Amazon provides, and the questions you need to be asking to implement Amazon services – or add additional ones – that are appropriate for your business. After examining each use case, we’ll show you how we handle it for our own business. Who Should Watch? Anyone responsi
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aws, aws vpc, aws transit vpc, secure transit vpc, vpc egress filter
    
Aviatrix
Published By: Workday     Published Date: Feb 27, 2018
CIOs today face a delicate, difficult balancing act between meeting business objectives and securing information. Markets are becoming more global, product life cycles are shrinking, and profit margins are declining. Organisations need their finance, human resource, and planning systems to be agile and able to change as quickly as the business. System complexity is increasing, though. Enterprises deploy more applications to more endpoints than ever before. Hackers have evolved from isolated sociopaths into highly organised groups relying on leading-edge technology. Finally, IT budgets are growing, albeit slowly: International Data Corp. (IDC) expects budgets to increase 3.4% in 2017. So many CIOs are struggling to find the resources needed to ward off attacks.
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business, enterprises, cloud, organisations, cybercrime
    
Workday
Published By: Workday France     Published Date: Apr 30, 2018
Le concept a beau ne pas être nouveau, la plupart des entreprises ont encore du mal à saisir ce que signifie la transformation numérique pour eux. Une chose est sûre : elle offre une opportunité pour les DSI de jouer un rôle de chef de file en aidant leurs organisations à tirer parti de la technologie pour court-circuiter la concurrence, conquérir de nouveaux marchés et demeurer pertinentes à long terme.
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Workday France
Published By: Workday France     Published Date: Apr 30, 2018
Le changement n'est jamais facile, surtout lorsqu'il concerne les applications de gestion. Les responsables informatiques savent cependant que passer au cloud permet de gagner en efficacité et en rapidité et de réaliser d'importantes économies. Mais en quoi les applications Cloud sont-elles si différentes de celles conçues à partir d'une architecture traditionnelle ou hybride ? Consultez ce livre Blanc de CIO.com pour découvrir les différentes architectures cloud, la façon dont elles influencent les capacités et les performances des applications et ce que cela induit en terme de migration depuis les systèmes actuels.
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Workday France
Published By: CA Technologies EMEA     Published Date: May 23, 2018
L'avvento delle API (interfacce di programmazione delle applicazioni) rappresenta al contempo un'opportunità di business e una sfida tecnologica. Per i leader di business, le API sono un'occasione per generare nuovi flussi di ricavi e massimizzare il valore offerto ai clienti. Ricade però sugli architetti aziendali la responsabilità di creare API che consentano di riutilizzare i sistemi backend in nuove applicazioni web e mobile.È fondamentale che tutti gli stakeholder comprendano la stretta correlazione tra gli obiettivi aziendali e le sfide tecniche di un programma API. Spetta ai manager del programma la responsabilità di comunicare con chiarezza gli obiettivi di business primari delle API proposte agli architetti che poi realizzeranno materialmente l'interfaccia. Gli architetti devono invece focalizzarsi su tali obiettivi durante le fasi di implementazione dell'infrastruttura API e di progettazione dell'interfaccia stessa. Tutte le decisioni tecniche devono contribuire alla creazion
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 23, 2018
Nel suo libro Psicologia della scienza, pubblicato nel 1966, lo psicologo americano Abraham Maslow analizzò la teoria secondo cui coloro che operavano in ambito psicologico necessitavano di un approccio alla cura da più punti di vista per favorire la genesi di nuove idee, senza limitarsi a utilizzare le stesse teorie e le medesime tecniche create da Freud e dai suoi seguaci in un passato ormai remoto. Partendo dal presupposto che può risultare difficile cambiare il proprio punto di vista, Maslow scrisse: "[...] La tentazione, se l'unico strumento che hai è un martello, è di trattare tutti i problemi come se fossero chiodi". Abbiamo fatto tutti questa esperienza. Siamo talmente abituati a fare le cose come si facevano in passato che a volte non ci chiediamo neppure più il motivo per cui continuiamo a farle oggi.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 23, 2018
Today’s most damaging security threats are not originating from malicious outsiders or malware but from trusted insiders - both malicious insiders and negligent insiders. This survey is designed to uncover the latest trends and challenges regarding insider threats as well as solutions to prevent or mitigate insider attacks. Our 400,000 member online community, Cybersecurity Insiders, in partnership with the Information Security Community on LinkedIn, asked Crowd Research Partners to conduct an in-depth study of cybersecurity professionals to gather fresh insights, reveal the latest trends, and provide actionable guidance on addressing insider threat.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 23, 2018
La protección del acceso con privilegios y la prevención de infracciones siguen constituyendo preocupaciones urgentes en empresas de todos los tamaños. Los atacantes recurren a una gama mayor de métodos más sofisticados para infiltrarse en sistemas vulnerables y, a pesar de que las noticias sobre infracciones externas ocupan con frecuencia los titulares, las organizaciones también deben ser capaces de defenderse contra las amenazas internas. De hecho, dado que en la actualidad se recurre de forma generalizada a la externalización y la asociación para acometer labores clave, un mayor número de usuarios tiene, hoy en día, acceso con privilegios a sistemas empresariales de fundamental importancia. Además, resulta primordial que los administradores actuales de los sistemas comprendan cómo se están utilizando estos últimos, quién los usa y en qué condiciones. Desafortunadamente, las soluciones estándar de seguridad no pueden proteger el acceso interno o con privilegios de manera eficaz y ad
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
En la actualidad, la tecnología digital está por todas partes; la nube, los dispositivos móviles, las redes sociales y el Internet de las cosas están cambiando nuestra forma de trabajar y divertirnos. Este entorno digital que evoluciona a gran velocidad está, además, redefiniendo las relaciones entre la compañía y sus clientes, que ahora esperan recibir una experiencia cómoda e interactiva de sus marcas favoritas. La seguridad es también una prioridad. Los riesgos son ahora mayores, pues tanto la empresa como sus clientes intercambian una cantidad cada vez mayor de datos confidenciales.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
El crecimiento de su empresa es una prioridad continua. Además, a medida que la economía de las aplicaciones sigue creciendo, es probable que busque iniciativas de negocio digital para fomentar gran parte de dicho crecimiento. Algunos de los objetivos más prometedores de dicha estrategia son los siguientes: • Ofrecimiento de experiencias digitales superiores para consumidores a través de dispositivos móviles • Expansión de los flujos de mercados e ingresos a través de varios canales• Conexión de empleados y partners con los datos de la empresa en cualquier lugar y en todo momento • Lanzamiento de servicios nuevos innovadores en el Internet de las cosas (IoT)
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
El auge de la interfaz de programación de aplicaciones (API por sus siglas en inglés) representa una oportunidad de negocio y supone un reto técnico. Para los líderes empresariales, las API representan una oportunidad para abrir nuevos flujos de ingresos y maximizar el valor ofrecido al cliente. Sin embargo, los arquitectos empresariales son los encargados de crear las API que posibilitan la reutilización de sistemas back-end en las nuevas aplicaciones web y móviles. Resulta esencial que todos los implicados comprendan que los objetivos de negocio y los retos técnicos de un programa de API están estrechamente relacionados. Los gestores de los programas deben responsabilizarse de comunicar con claridad los objetivos de negocio clave de una API propuesta a los arquitectos que deberán construir la interfaz.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
En la economía digital, las interfaces de programación de aplicaciones (API) son esenciales para ejecutar ideas con rapidez y aprovechar nuevas oportunidades de negocio. Constituyen los pilares fundamentales de la transformación digital, ya que permiten a las organizaciones ofrecer experiencias de cliente excepcionales, crear flujos de ingresos nuevos y conectar a los empleados, los partners, las aplicaciones y los dispositivos con los datos en cualquier momento y lugar.Las API no son necesariamente una tecnología nueva, pero en el mundo digital actual, han adquirido mayor relevancia y se han vuelto importantes para todas las facetas de la empresa. A su vez, esto ha aumentado la demanda de una gestión de API eficaz. Ahora bien, ¿cómo es una solución eficaz?
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 25, 2018
Hace dos años que CA comenzó a reevaluar la manera en la que las organizaciones sacaban partido a sus soluciones de gestión de proyectos y carteras. Nuestro objetivo se centraba en identificar las distintas formas en las que CA Project & Portfolio Management (CA PPM) podría servir mejor a todos los usuarios, desde los gestores financieros, de proyectos y de recursos hasta los responsables ejecutivos y los miembros del equipo.
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ppm, potente, configurable, social
    
CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 25, 2018
Los conjuntos de programas de software de gestión de carteras y proyectos (PPM) han evolucionado considerablemente en tan solo unos años. Han dejado de ser simples herramientas que facilitan la consolidación de tareas para convertirse en potentes soluciones empresariales capaces de abordar cualquier trabajo, desde la planificación y la gestión de inversiones hasta la automatización del flujo de trabajo y la colaboración en iniciativas simultáneas.
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libere, potencial, los, datos, organizacion
    
CA Technologies EMEA
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