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Published By: Lumension     Published Date: Jan 08, 2010
The use of portable devices can also potentially infect public systems with malware, inadvertently expose classified information and citizens' personally identifiable information, and otherwise breach the public's trust. Learn how to prevent this breach.
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usb, flash drive, mobile security, pii, personal information, malware, government information security
    
Lumension
Published By: SAS     Published Date: Apr 04, 2018
“Fixing health care” is an urgent and pervasive priority for governments, businesses and citizens alike. Within many countries, costs are out of control, resulting in reduced access to quality care for those who need it, higher taxes and/or insurance costs for companies and citizens – and unfortunately, poorer health outcomes.
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SAS
Published By: Adobe     Published Date: Oct 25, 2017
Outdated, manual services aren’t just frustrating for citizens, they slow government processes down and increase costs. The Governing Institute recently analyzed how well state governments deliver digital experiences for citizens, employees, and businesses. Read Delivering on the Digital Experiences that Drive Efficiency to learn: • How digital experiences measure up in all 50 states • About our new customer experience maturity model for state governments • Best practices for improving digital processes in your own state
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customer experience, digital government, digital maturity, customer-centric, customer engagement
    
Adobe
Published By: Tripwire     Published Date: Mar 31, 2008
Discover how to achieve and maintain FISMA compliance to ensure security of systems and data.
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fisma, government, federal regulations, federal regulation, fisma compliant, citizen, constituent, constituency
    
Tripwire
Published By: IBM     Published Date: Nov 12, 2013
A Smarter Process approach helps leaders in the public sector to increase citizen loyalty and engagement. Gain visibility and the ability to quickly change operational systems with intelligent automation. Increase efficiencies and lower costs.
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government, smarter process approach, agility, business process management, bpm, cities, efficient government
    
IBM
Published By: Symantec     Published Date: Jun 13, 2018
The General Data Protection Regulation (GDPR) takes effect May25, 2018. If you process European Union (EU) personal data, GDPR likely applies to you—even if you’re not in the EU. That’s because the regulation is truly global in scope and applies to any organization that processes EU personal data, irrespective of where the companies are based or where the data is processed. At its heart, the GDPR legislation is about ensuring privacy is respected as a fundamental right and that personal data is kept private and secure. Elizabeth Denham, of the EU Information Commissioner Office (ICO), says “This law is not about fines. It’s about putting the consumer and citizen first” and “Issuing fines has always been and will continue to be, a last resort.” However, it’s important to note the costs of noncompliance can be severe. These can include a fine of up to 4 percent of global turnover (revenues) or €20m, whichever is higher; a temporary or permanent suspension of the right to access or proce
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Symantec
Published By: IBM     Published Date: Apr 09, 2015
Managing user identities and user-access privileges is a cornerstone of effective security for organizations. It is vitally important to verify that only the right people can access protected resources and that their activities are sufficiently monitored. However, in order to effectively compete and meet customer expectations, organizations are increasing the number of users—including customers, employees, citizens, partners and suppliers—who are allowed to access information across the web, the cloud and federated environments. This trend makes identity and access management even more challenging and exposes organizations to many potential risks.
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user identities, ibm, user access privileges, customer satisfaction, information access, cloud, security risks
    
IBM
Published By: Group M_IBM Q119     Published Date: Feb 22, 2019
Society simply must change the way it serves its most vulnerable members. Service delivery models are outdated and constrained by budgets, organizational structures and legislation. Citizens aren’t getting what they need to become more self-sufficient and recover from hard times or significant events such as disasters. Government isn’t keeping up with the demand generated by the complex times we live in and agencies are stressed to the breaking point by current service expectations. Something different must be done to generate better outcomes. This action requires better engagement between government and citizens which can lead to more self-reliant individuals and lower demands and costs on government. In California, one county is tackling this challenge head on and has found a better way to serve their citizens.
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Group M_IBM Q119
Published By: IBM     Published Date: Jun 09, 2015
In this webcast we will explore how you can deliver services and improve outcomes for your citizens through cross program care coordination and collaboration. This coordination and collaboration is enabled by the extensive use of data, resources and a single view of the citizen which in turn helps improve decision-making, problem-solving and program implementation.
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ibm, coordination, collaboration, data, resources, government, high risk-populations, examples
    
IBM
Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
This white paper considers the drivers behind the move to e-government, the need for relationship management and the complexity of e-government value chains. It also outlines a solution that government entities can deploy to address this top priority of information management and sharing.
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collaboration, egovernment, government, e-government, customer relationship management, constituent, constituents, citizens
    
Clearvale by BroadVision
Published By: IBM     Published Date: Mar 11, 2008
Self-service Web portals enable governments to help citizens obtain information, apply for services and complete transactions more quickly than ever before.  Download this paper to find out how, through the power of Web portals, IBM can help your government agency make information more accessible, and processes more efficient for citizens, businesses and government employees.
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ibm, corporate portal, portal, portals
    
IBM
Published By: Quocirca     Published Date: Nov 09, 2006
This paper looks at the particular challenges in public sector IT – the need to find efficiency savings at the same time as offering better service to citizens – and discusses the particular circumstances in which blade computing will be right for the public sector IT manager.
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blade, blade server, blade servers, government, citizen, constituents, server selection, server implementation
    
Quocirca
Published By: Quocirca     Published Date: Sep 13, 2007
A sound IT infrastructure is fundamental to today’s businesses and when that infrastructure fails the consequences can be far reaching. Whether it is business-to-business, business-to-consumer or public sector organizations serving citizens, applications and the services they drive increasingly need to be available all day, every day. Many organizations find it hard to achieve such service levels. This briefing looks at some possible solutions.
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data center, datacenter, data centers, datacenters, data centre, data centres, infrastructure, mission critical
    
Quocirca
Published By: Oracle Corp.     Published Date: Sep 07, 2012
San Joaquin County in California modernized a critical, but difficult to maintain, information systems infrastructure by transforming to BPM on a SOA foundation. San Joaquin County gained efficiency and greater visibility of mission-critical citizen
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oracle, business process management, bpm, soa, service-oriented architecture, case study
    
Oracle Corp.
Published By: Oracle     Published Date: Sep 10, 2012
This white paper provides an overview of what citizens want and expect in their customer service interactions with federal agencies and outlines eight steps for establishing an integrated multichannel contact center experience that meets citizens' nee
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oracle, meeting citizen expectations, customer service
    
Oracle
Published By: Oracle     Published Date: Sep 11, 2012
This paper explores ways for government to provide Citizens access before or after hours and conduct government business--much as they can log on to their computers whenever they want to buy from Amazon.com.
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it marketing, customer service, oracle, web experiences
    
Oracle
Published By: IBM     Published Date: Nov 05, 2013
Providing a superior experience for citizens and constituents is not easy, and gone are the days when problematic customer interactions can be smoothed over by empathetic service representatives. In an omni-channel world, the number of citizen touchpoints is not only increasing, but is increasingly automated, and governments will not get many chances to take the steps that are required to make things right. Unlike at any other time in history, the quality of your operations will shine through, in virtually every interaction with the citizen. A Smarter Process approach helps you to reinvent business operations in the era of the citizen.
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government, smarter process approach, agility, business process management, bpm, cities, efficient government
    
IBM
Published By: SAP     Published Date: Jan 15, 2016
Managing state government often requires impassioned debate about the best way to allocate resources, deliver services to citizens and build budgets that reflect elected leaders’ and citizens’ priorities. The State of Indiana is bringing data-driven insights to these discussions through its use of analytics.
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sap, government, analytics, data
    
SAP
Published By: IBM     Published Date: Jan 20, 2017
Government agencies are taking advantage of new capabilities like mobile and cloud to deliver better services to its citizens. Many agencies are going paperless, streamlining how they interact with citizens and providing services more efficiently and faster. This short video will show real examples of how government agencies are applying new capabilities like cognitive and analytics to improve how they ingest, manage, store and interact with content.
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IBM
Published By: Datastax     Published Date: Aug 27, 2018
The public sector has invested in big time in big data. But there’s one thing most public sector entities are dropping the ball on: real-time data, and how it can be combined with big data to increase citizen safety and make mission-critical digital transformation projects happen on-time and on budget. Read this white paper to learn why public sector entities need both big data and real-time data if they are going to deliver on their digital transformation promises.
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Datastax
Published By: Spectrum Enterprise     Published Date: May 15, 2017
Read this case study to learn how CIG leverages blazing Internet speeds and capacity to engage players directly in creating the movie-quality gaming world of Star Citizen.
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Spectrum Enterprise
Published By: Fujitsu     Published Date: Feb 01, 2018
Communities rely on their local policemen and policewomen to keep them safe, protect their property and preserve the peace. But few citizens really understand the dangers that officers face every day, especially patrolling and answering calls in vehicles or on foot. While their training provides them with tactics and procedures, situations and individuals are unpredictable. Devices such as computers and tablets make these tactics possible. From accidents to health emergencies, domestic violence to theft and assaults, police must perform in high-stress, volatile environments and make the right decisions in seconds. And in today’s digital world, everything they do may be recorded and posted online. Intel inside, powerful productivity outside.
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technology, mobile, safety, security, tablet, solutions, fujitsu
    
Fujitsu
Published By: TIBCO Software     Published Date: Feb 26, 2019
First Citizens Bank First Citizens Bank & Trust Company is a chartered commercial bank offering a complete line of financial services, including personal and business banking, investment and insurance services, wealth management, and more.
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TIBCO Software
Published By: Virgin Media Business     Published Date: Jul 30, 2019
Local authorities continue to search for ways to improve society – to increase economic growth and social mobility, and to address environmental goals through the regeneration of town centres and regions. Technology, as ever, undoubtedly plays a role in this transformation, but creating the ‘smart city’ of the future is more than simply adopting digital; at its core, a smart city uses technology to solve problems and improve citizen experiences. Global ‘smart city’ revenue is expected to grow to $88.7bn1 and, with its ability to deliver better public services, efficiently and sustainably, it’s no wonder. The economic impact of smart cities cannot be understated and, as the UK continues to tackle the uncertainty of its departure from the European Union (EU), it is critical that the needs of business are met. To find out more download this whitepaper today.
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Virgin Media Business
Published By: Virgin Media Business     Published Date: Aug 02, 2019
Local authorities continue to search for ways to improve society – to increase economic growth and social mobility, and to address environmental goals through the regeneration of town centres and regions. Technology, as ever, undoubtedly plays a role in this transformation, but creating the ‘smart city’ of the future is more than simply adopting digital; at its core, a smart city uses technology to solve problems and improve citizen experiences. Global ‘smart city’ revenue is expected to grow to $88.7bn and, with its ability to deliver better public services, efficiently and sustainably, it’s no wonder. The economic impact of smart cities cannot be understated and, as the UK continues to tackle the uncertainty of its departure from the European Union (EU), it is critical that the needs of business are met. “Businesses need smart cities, or the innovation they represent, to thrive in a world where traditional industries are getting disrupted every day.
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Virgin Media Business
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