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Published By: MuleSoft     Published Date: Jan 25, 2016
IT used to be so simple. Companies owned their own technology equipment and purchased enterprise licenses for many of the applications anybody in the organization might care to use. But then the cloud emerged, and mobile, and social media, and IoT; the world of IT has never been the same. Today's businesses are software-driven enterprises with technology capability distributed throughout the company, utilizing countless third-party cloud-based applications. This new organization requires an cultural shift in the IT organization. Read this whitepaper to learn: -How businesses can reorganize themselves into lightweight, agile, modular businesses able to respond to innovations in SaaS, mobile, and analytics -How to build a technological architecture that can accommodate new technology yet still extract value from on-premises systems -The advantages of an API-led connected architecture vs. old SOA approaches
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technology, enterprise applications, best practices, business optimization, technology architecture
    
MuleSoft
Published By: MuleSoft     Published Date: Apr 13, 2016
Today’s successful organization needs to be able to turn on a dime, changing its product or service direction as fast as its customers’ needs require. The successful business of the 21st century crosses all boundaries; can quickly meet and adapt to competition, whether it comes from another part of the world, another industry or a startup; or it can use its core competencies to extend itself in new ways. Welcome to the Composable Enterprise. This kind of company—powered by cloud, open APIs, data analytics, mobile and social, and connected to the Internet of Things—is redefining markets and raising consumer expectations. The composable enterprise casts away the hierarchical and hardwired systems and processes that defined its predecessors, and represents a radical rethinking of how technology can serve innovation and how innovation can serve customers.
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enterprise network, digital management, enterprise application, application management, data, data analytics, cloud management
    
MuleSoft
Published By: NetSuite     Published Date: Feb 17, 2016
In this study, we begin with a brief overview of current SMB requirements and challenges. Next we examine how the cost and operational benefits delivered by cloud-based business application solutions have propelled these solutions into mainstream business and technology practices.
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tco benefits, cloud computing, smb, mid-market enterprises, customer expectations
    
NetSuite
Published By: Genesys     Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation? Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver. An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently. Read this white paper from Frost & Sullivan for a pragmatic approach to: • Identify process changes and goals with lines of business • Benchmark your current infrastructure and technology gaps • Consider cloud omnichannel solutions for easier deployments and simple scalability
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frost & sullivan, customer engagement, contact center, omnichannel
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: • How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that far exceed those of previous generations • The benefits of utilizing a platform built on microservices architecture • How to take your business to the next level with a built to scale cloud contact center platform
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cloud contact center, ebook, cloud 2.0 model, microservices architecture
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. Read the Ovum Decision Matrix to: • Compare cloud contact center solutions based on the strength of their technology platforms • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics • Understand each vendor’s market impact and why Genesys was chosen as a leader
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ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys
Published By: Determine (Selectica)     Published Date: Jun 29, 2017
Cloud-based solutions are revolutionizing the way that enterprises conduct business. These web-based versions of common business tools, like analytics or document management tools, retain most or all of the functionality of their desktop versions and provide significant access, customization, and utility to end users. More organizations are ditching on-premises solutions and adopting cloud-based tools, also known as Software-as-a-Service (SaaS), "hosted," or "on-demand" solutions. The are becoming invaluable assets in today's agile and mobile workforce.
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Determine (Selectica)
Published By: Lightower     Published Date: Jan 26, 2017
"In today's always-on world, nothing happens without the network. It sits at the center of everything from cloud services and business app enablement to checking your email in the morning and watching your favorite shows at night. As a leading all-fiber network provider, Lightower delivers the limitless connectivity that makes it all possible. Watch the video to discover how Lightower connects your world from driving leading technology innovation to powering big business and everything in between."
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Lightower
Published By: IBM     Published Date: Jul 14, 2017
Today’s CMO is responsible for selling experiences, not just products. Two-thirds of our respondents regard developing deeper, richer customer experiences as their top marketing priority. Learn how Torchbearer CMOs are meeting these expectations and expanding their roles by putting the entire customer journey first.
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cloud computing, mobile solutions, convergence, technology advances, predictive analysis, business value
    
IBM
Published By: Oracle     Published Date: Feb 20, 2019
Build a Future-Ready Supply Chain To compete today, supply chain leaders must say goodbye to incompatible, siloed systems and embrace future-ready cloud technology. See why Oracle SCM Cloud can help you connect all elements of your supply chain and quickly leverage new technologies as they emerge.
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Oracle
Published By: Oracle     Published Date: Mar 01, 2019
You need a cloud technology platform that can grow with your SMB.
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Oracle
Published By: Datastax     Published Date: Apr 04, 2017
Today’s customers expect a seamless, intelligent and personalized experience that operates at the speed of the cloud and is continuously available regardless of location or platform. To deliver an optimal customer experience that will enable you to stay ahead of competitors you need a distributed, responsive and intelligent architecture which is only possible when the right database is in place. Read this eBook to learn how your database technology decisions can affect your ability to deliver either a transformational customer experience or a lackluster, dissatisfying encounter that benefits your competitors, not your bottom line.
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datastax, technology decisions, customer experience, customer loyalty
    
Datastax
Published By: OneLogin     Published Date: Oct 24, 2017
We’re living through a time where people, organizations and societies not only rely but thrive upon secure, simple and fast access to information. From small businesses, startups, enterprises and global conglomerates across all verticals; to local, state and federal governments; to educational institutions and nonprofits, we are continuously investing in our employees, devices, applications, networks and infrastructure that enable us to drive our collective missions forward. Ten years ago, business and technology leaders catalyzed a cloud app revolution that has changed the way organizations manage IT. However, through this transformative shift, the core requirements of IT remain the same. Technology leaders are responsible for ensuring that 1) information assets remain confidential and protected, 2) information systems are available and operational, and 3) people are empowered and productive with the apps and information they need. IAM is a technology and security discipline that has
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OneLogin
Published By: IBM     Published Date: Mar 29, 2018
Evaluating cloud providers and looking for a trusted technology partner? Focus on these five vital aspects of cloud security.
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security, cloud platform, cloud security
    
IBM
Published By: Group M_IBM Q418     Published Date: Oct 24, 2018
After moving traditional workloads to public cloud, most customers realize they must replace many of them with cloud-native alternatives to reap the full benefits. Technology product management leaders must deliver cloud-native offerings now to capture business opportunities and avoid irrelevancy.
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Group M_IBM Q418
Published By: Group M_IBM Q418     Published Date: Oct 24, 2018
Evaluating cloud providers and looking for a trusted technology partner? Focus on these five vital aspects of cloud security.
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Group M_IBM Q418
Published By: OracleSMB     Published Date: Jan 04, 2018
Compliance and risk management issues affect small and medium-sized businesses. They are not just a concern for larger, public companies, but smaller companies have fewer resources to deal with the regulatory demands that affect them. Instead of hiring expensive external resources to ensure compliance, invest in financial compliance cloud technology to continuously monitor and provide feedback on your compliance efforts. It will lower long-term costs, improve collaboration, and increase confidence in data security and financial reports.
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OracleSMB
Published By: Oracle     Published Date: Mar 06, 2019
No matter what your organization size, emerging technologies will impact you. Choosing the right path is a critical decision. Oracle can help automotive companies with a powerful combination of cloud technology and business applications.
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Oracle
Published By: Oracle     Published Date: Mar 06, 2019
No matter what your organization size, emerging technologies will impact you. Choosing the right path is a critical decision. Oracle can help manufacturers with a powerful combination of cloud technology and business applications.
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Oracle
Published By: Systemware     Published Date: Sep 07, 2018
Five key trends are shaping the enterprise content management (ECM) space. New business objectives, new market imperatives, and new cloud-based platforms compel technology and business decision makers to take a fresh look at their strategy and underlying platforms. This report will help enterprise architecture (EA) professionals make informed decisions about their content management agenda.
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systemware, content management, digital transformation, content cloud, top key trends, intelligent information, data storage, enterprise content management, it management, content services, enterprise architecture
    
Systemware
Published By: Group M_IBM Q119     Published Date: Jan 04, 2019
Digital transformation is poised to change the supply chain more profoundly than any other functional area and more dramatically than at any point in its history in terms of driving efficiency and resiliency to disruption. In the context of the challenges facing supply chains, both now and in the future, it becomes clear that the old ways of working will not suffice and that even best-in-class performance today is unlikely to be good enough in the future. It is the view of IDC that the supply chain must become a "thinking" supply chain, one that is intimately connected to all data sources, enabled with comprehensive and fast analytics, openly collaborative through cloud-based commerce networks, conscious of cyberthreats, and cognitively interwoven. According to IDC supply chain research, technology is emerging as a prime driver of change, particularly artificial intelligence, blockchain, and the Internet of Things (IoT).
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Group M_IBM Q119
Published By: IBM     Published Date: Jun 25, 2018
As Singapore’s largest insurance force, Prudential Singapore needed a scalable and cost-effective solution to help financial consultants respond quicker to in-depth product and policy questions. Partnering with IBM, they developed askPRU, an industry-first chatbot with IBM Cloud and Watson capabilities. Handling over 1,000 commonly asked questions in real-time, askPRU reduced call volume by 32% within six months and enhanced the responsiveness of over 4,600 consultants. Enabling consultants to focus on more complex queries, askPRU also provides accurate expertise to help deliver consistently exceptional service. Learn how Watson technology became central to the Prudential Singapore business and enhanced their customer experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM
Published By: Oracle HCM Cloud     Published Date: May 25, 2017
Ongoing shifts in labor trends have made people strategy a top priority for business success. This Brandon Hall Group brief reveals that disjointed legacy HR systems stitched together and packaged as “cloud” don’t meet the needs of today’s mobile workforce. Are you leveraging a truly complete HCM cloud suite to meet modern business needs?
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Oracle HCM Cloud
Published By: Plantronics     Published Date: May 20, 2016
This white paper reveals how to architect greater productivity and action in your organisation.
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meetings, online meetings, virtual meetings, online conference, cloud technology, cloud computing, mobile, mobility, virtualisation
    
Plantronics
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