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Published By: Cox Communications     Published Date: Nov 10, 2014
Internet service is the heart of any business today, powering everything from telephone service to videoconferences. Because so much of your business depends on a reliable, fast internet connection, it’s important that you choose the best internet service for your environment. With several different options, though, professionals can sometimes feel overwhelmed by the technical jargon.
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internet service, cox, dsl, cable, customer-based wi-fi
    
Cox Communications
Published By: Cox Communications     Published Date: Nov 10, 2014
A company’s most valuable asset is arguably its data and it needs to be backed-up, stored, secured and managed so that its available to the organization when and where needed. Have you ever thought about how much data your organization generates every day? Are you concerned about how your business can safely store and reliably access their growing data?
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cloud backup, cloud computing, asset management, asset storage, cox
    
Cox Communications
Published By: Cox Communications     Published Date: Nov 10, 2014
One of the most fundamental aspects of marketing your business is having the right technology in place, And at the forefront of your technology hub should be a reliable phone service. Having a dependable phone network your company can is vital in more ways that one. Even in today's world of competing technology and emerging tech-trends, a proper phone system is the link that enables you to connect with anyone, from co-workers down the hallway to the business partner on the other side of the globe.
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tech-trends, voip, pbx, hosted pbx, sip, ports, did, pots, sip trunking, did, centrex
    
Cox Communications
Published By: Cox Communications     Published Date: Nov 10, 2014
For any business that serves customers each day, a comfortable waiting room is essential. Service-oriented companies strive to provide all of the best amenities to guests, including coffee, bottled water, and free Wi-Fi. These amenities not only show a customer service-oriented attitude. They also serve to make the wait time more enjoyable by giving visitors something to do.
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wi-fi, portability, sponsored messages, cox
    
Cox Communications
Published By: DrFirst     Published Date: Mar 13, 2015
Secure, efficient communication between doctors and staff is key to reliable patient care. For Groves Community Hospice, every situation involving patients requires rapid response; this poses a particular challenge, as more than 80 percent of the hospice staff work in the field. With so many doctors and staff off-site or on-call, and considering the inherent urgency of hospice care, Groves needed to streamline staff communications and enable a better way for physicians and staff to connect and discuss critical patient issues within a secure environment.
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drfirst, hospital, solutions, medical records, communication, response, streamline, akario, backline, teams, groups, text, secure, patient experience, response, electronic health records, cloud computing, meaningful use, mobile / wireless, business intelligence
    
DrFirst
Published By: Mitel     Published Date: Apr 07, 2017
In businesses and organizations across the world, rooms once humming with wires, black boxes and blinking lights now sit empty. In a lonely phone closet, there’s only dust, a single lonely terminal, or perhaps a foosball table where IT pros can let off steam.
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Mitel
Published By: IBM Watson Health     Published Date: Jun 14, 2017
Electronic health records (EHRs) are necessary, but were not designed to anchor population health management (PHM). This is partly because they lack semantic interoperability, which is the ability of disparate information systems to share data and enable communications among users in a meaningful way. This paper explains how an approach that includes a care collaboration platform can manage population health by aggregating and normalizing the necessary data.
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ehr, ibm, health management, population health management, data aggregation, information systems
    
IBM Watson Health
Published By: Sitrion     Published Date: Aug 05, 2016
To transform from tactical to strategic, you must rethink how to perform the important functions that consume too many resources. Download this white paper to learn the 3 best practices to streamlining HR services and communications.
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Sitrion
Published By: NetSuite     Published Date: Feb 17, 2016
NetSuite recently joined forces with IDG Communications to gather together some of Australia’s leading CIO and CFO professionals to find out how their businesses are responding to disruption, the inherent opportunities it brings, the impact on their roles and what role cloud computing plays in this process. This white paper shares some of the key experiences of participating businesses from a wide range of industries within Australia, including retail, government, tourism and professional services.
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disruption, netsuite, australia, underlying business models, disruption opportunities, cloud computing
    
NetSuite
Published By: IBM     Published Date: Apr 26, 2016
Restoring connections: How telecommunications providers can reboot the customer experience IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBM’s telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
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ibm, ibm institute for business values, telecommunications, customer experience, communications service providers, csp, customer relationship
    
IBM
Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud
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ebook, cloud, customer experience
    
Genesys
Published By: IBM     Published Date: Apr 21, 2017
"When the CMO Council recently asked more than 200 senior marketing decision makers how effectively they have aligned physical and digital experiences, half admitted that these integrated experiences were selective, at best. Yet it is alignment, consistency and connection that drive the foundational relationship between the brand and the buyer. The CMO Council, in partnership with IBM, will host a one-hour interactive webcast with industry-leading media, entertainment and telecommunications marketers to discuss how audience insights across the digital and physical experience have been turned into action, allowing these brands to personalize and enrich each engagement. Multiple case studies will also be discussed during the webcast that focus on the power of segmentation and innovations around cognitive computing. Speakers include Liz Miller, Senior Vice President of Marketing for the CMO Council; Jody Sarno, Dedicated Client Partner, Communications Industry for IBM; Chris Crayner, Ch
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ibm, senior marketing decision makers, audience targeting, digital experiences, branding
    
IBM
Published By: IBM     Published Date: Jun 08, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, linux, windows, telecommunications, healthcare, oracle database
    
IBM
Published By: IBM     Published Date: Jul 26, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise data, windows, linux, telecommunications, healthcare, consumer banking
    
IBM
Published By: IBM     Published Date: Sep 28, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise database, oltp, telecommunications, healthcare, consumer banking
    
IBM
Published By: New Voice Media     Published Date: Apr 27, 2017
By investing in Salesforce you demonstrate a clear interest in your customers and their success. NewVoiceMedia will take that investment to the next level by integrating your communications platform with your customer and prospect data in Salesforce to provide a context rich, superior sales experience.
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salesforce, newvoicemedia, sales, service, data
    
New Voice Media
Published By: New Voice Media     Published Date: Apr 27, 2017
By investing in Salesforce you demonstrate a clear interest in your customers and their success. NewVoiceMedia will take that investment to the next level by integrating your communications platform with your customer data in Salesforce to provide personalized, exceptional service.
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salesforce, newvoicemedia, sales, service, data
    
New Voice Media
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
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digital experience, ibm, software
    
Group M_IBM Q1'18
Published By: SundaySky     Published Date: Mar 06, 2018
Personalization works. Brands know this. That’s why they use information like customer names, relevant content, and purchasing history to make consumers feel special. But is this enough for today’s empowered consumers? No—it still treats consumers as a small drop in a big bucket of generic marketing communications. It’s repetitive and stale. It’s simply not enough.
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SundaySky
Published By: SundaySky     Published Date: Mar 06, 2018
Cox Communications has been a SundaySky customer for five years, running personalized video ad programs through traditional video publisher channels. At the end of 2016, Cox Communications expanded that program to Facebook to see if greater levels of personalization and performance could be achieved by combining the dynamic capabilities of SmartVideo technology with the reach of the Facebook ads platform. The program targets recent Cox website visitors on Facebook and delivers them a relevant video ad with offers related to products and services they had viewed on Cox.com. The program leverages SundaySky’s SmartVideo platform to achieve Cox’s online revenue goals of maximizing the number of revenue-generating orders on its website while also lowering the cost per acquisition (CPA) as the program optimizes.
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SundaySky
Published By: SundaySky     Published Date: Mar 06, 2018
The world is mobile. People communicate with each other on their mobile phones, they stay on schedule with the help of their smartwatches, and, perhaps most importantly, they interact with brands via mobile apps. Therefore, it’s important for brands to focus on their mobile experiences. To investigate the preferences and behaviors of consumers when using mobile applications within the U.S., SundaySky conducted an online survey with 226 total respondents.
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SundaySky
Published By: TrendKite     Published Date: Apr 25, 2018
In the digital age, the internet brings a lot of fantastic things to the PR profession, opening new mediums, offering data-driven insights, and allowing new opportunities. But on the other side, it also brings challenges in the overwhelming speed at which news spreads. With endless examples of poorly handled situations, PR knows in this digital age, there is no hiding a burgeoning crisis. So when discussing PR crises and preparedness, make sure to reframe your thinking for today’s world: are you prepared for a digital crisis in a digital age?
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communications, trendkite, public relations
    
TrendKite
Published By: TrendKite     Published Date: Apr 25, 2018
Today’s marketers are leveraging technology and data to drive decision making: demand gen, marketing communications, and other disciplines can strongly demonstrate their value with metrics that summarize tangible bottomline impact on the business. That hasn’t been true for PR. In PR, we’re still tied to legacy metrics that are more about counting mentions and ‘clips’ than about measuring business impact.
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public relations, marketing, martech, pr strategy
    
TrendKite
Published By: Iterable     Published Date: Sep 07, 2018
Email marketing continues to be the best digital channel for ROI, so delivering dynamic, personalized messaging to the inboxes of your customers is of the utmost importance. In fact, for 77 percent of consumers, email is the preferred messaging channel, dwarfing demand for SMS, push notifications and social media communications. When you are determining the right email marketing strategy for your business, it’s natural to wonder how the industry leaders are conducting their campaigns. A¬er all, if they’re on top, then they must be doing everything right...right? To glean best practices, we analyzed the email marketing strategies adopted by the top 100 e-retailers in the United States to study how they engage with their customers. These companies represent industries ranging from apparel and electronics, to auto parts and pet supplies, but all have the single goal of getting their users to go from inbox to checkout. We note what companies are doing across the board, as well as what spec
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Iterable
Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
What does it take to be relevant today? In the era of hyper-connectivity, consumers have become entitled, demanding more control over their experiences and expecting that marketers use data and insights to create a seamless, relevant brand experience. Research shows that communications containing relevant information and offers are the best drivers of brand loyalty and conversions
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insight marketing, customer engagement, omnichannel, multichannel, automation, loyalty, crm, marketing, personlisation, campaign management, customer marketing, retention marketing, marketing cloud, marketing solution, marketing platform, artificial intelligence, prediction learning, product recommendation
    
Selligent Marketing Cloud
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