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Published By: Dell SB     Published Date: Jan 24, 2019
Introducing a refreshed and most complete mobile portfolio on the planet!
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Dell SB
Published By: Workday UK     Published Date: Jan 31, 2019
Looking to start the evaluation process for a new technology provider? This complete guide for medium-sized organisations walks you through how to prepare for your evaluation and what your company should look for in a vendor, so you can be confident in your search and selection. Read the guide now.
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finance, workday, workforce technology, digital strategy
    
Workday UK
Published By: IBM     Published Date: Apr 06, 2016
" This eBook will take you through the basics of application release and deployment, and provide best practices for implementation with resources for a deeper dive. Inside you will find: • Business and technical drivers behind automated application release and deployment • Evaluation guides • Success stories that utilize application release and deployment solutions Complete the short form to the right to download the eBook."
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ibm, application release, devops, deployment, ibm urbancode
    
IBM
Published By: IBM     Published Date: Apr 11, 2016
This paper will explore best practices for identifying and eliminating seven types of waste: Waiting, handoffs and task switching, motion, extra processes, extra features, partially completed work and defects.
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ibm, software delivery, application platform
    
IBM
Published By: IBM     Published Date: Jul 26, 2017
The risk reporting environment for banks has changed. Regulatory imperatives that were largely driven by the financial crisis of 2007— such as Dodd-Frank, Principles for Effective Risk Data Aggregation and Risk Reporting (BCBS 239) by the Basel Committee on Banking Supervision (BCBS), Comprehensive Capital Analysis and Review (CCAR) and others—are impacting banks around the globe. These imperatives are forcing banks to rethink and reinvent how their systems integrate and how data from across the bank flows into the aggregated risk and capital reports required by regulatory agencies. Banks must be able to convey to agencies that the data is complete, correct and consistent in order to establish that the reports are trustworthy
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risk mitigation, risk reporting, banking, data aggregation
    
IBM
Published By: New Relic     Published Date: Apr 07, 2015
With the Microsoft Azure Marketplace, it’s now easier than ever to deploy a complete cloud infrastructure, and with one click include New Relic APM to manage the applications. Forget looking at multiple management consoles to get a better view into your app performance. See the full picture and start improving the management and end-user experience of your Azure applications with New Relic.
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New Relic
Published By: Adobe     Published Date: Mar 21, 2017
When it comes to audience engagement, the landscape has been completely rewritten. Media and entertainment companies need to embrace new technologies to achieve revenue goals.
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Adobe
Published By: Workday     Published Date: Feb 04, 2019
Looking to start the evaluation process for a new technology provider? This complete guide for medium-sized organisations walks you through how to prepare for your evaluation and what your company should look for in a vendor, so you can be confident in your search and selection. Read the guide now.
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finance, workday, workforce technology, digital strategy
    
Workday
Published By: EMC     Published Date: Apr 15, 2011
This white paper discusses Unisphere for VNXe. It describes the Unisphere for VNXe interface, and explains how an IT generalist can easily complete storage-related tasks using this intuitive, easy-to-use interface.
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emc unisphere, vnxe, storage management, connection utility, configuration wizard, cifs, iscsi, nfs
    
EMC
Published By: Genesys     Published Date: Oct 16, 2013
Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute. Explore and compare contact center solutions from today's top vendors and decide which solution is right for you. This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!
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contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools, mobile crm tools, gartner magic quadrant, technology
    
Genesys
Published By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
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wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying, interaction analytics, magic quadrant, workforce optimization, genesys
    
Genesys
Published By: Dyn     Published Date: Mar 30, 2016
IPM offers unparalleled visibility across the Internet allowing you the ability to optimize infrastructure costs, mitigate risk, and protect your revenue. Unlike APM and NPM which only provide visibility into your applications or internal network respectively, IPM provides a complete end-to-end view of the public Internet so you can: - Decide where to host content and applications for top performance - Determine the impact website partners, such as cloud providers and ISPs, have on web responsiveness - Identify optimal cloud hosts, NSPs, CDNs, and SaaS providers for Internet traffic, by region - Monitor and measure service provider performance and SLA compliance
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dyn, internet performance management, online performance, ipm, apm, npm
    
Dyn
Published By: Red Hat     Published Date: Nov 30, 2015
Red Hat Enterprise Linux OpenStack Platform and Red Hat Ceph Storage are a perfect fit for enterprises deploying OpenStack.
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openstack, storage
    
Red Hat
Published By: Monetate     Published Date: Dec 18, 2014
You have 60 minutes to capture your website visitor’s attention. Within that timeframe, nearly 75% of your customers will visit your site, make a decision on what to buy, and complete the checkout process. If they don’t, chances are, they’ll move on. Regardless of the device a customer uses or the channel from which a customer is referred, nearly 75% of all purchases will be made in that window. And you’ll end up learning whether your customer acquisition and retention costs were worth it. Given the enormity of this statistic, we’re taking an in-depth look at that first hour in this EQ: that happens when, how customers behave, and what you should be doing to convert the most customers possible.
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retention costs, benchmark data, customer acquisition, ecommerce quarterly
    
Monetate
Published By: Anaplan     Published Date: Mar 05, 2015
Many sales organizations continue to operate as they have for years: At headquarters, executives work with sales leaders to set revenue targets for the year. Sales teams receive top-down goals, which cascade across product lines, channels and other business dimensions. The end result is an account-level target, which is assigned to a sales rep. Because most companies do not have an easy way to complete this process—nor do they use a common system of record—they must resort to the quickest and easiest mechanism at hand: spreadsheets, a nonscalable, single-dimensional solution that does not handle complete data sets. This approach also poses challenges across key sales management functions, including planning, execution and optimization.
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consolidation, planning, survey, performance, sales, audience, finance, strategic exercise, compliance, software soliutions
    
Anaplan
Published By: Anaplan     Published Date: Mar 05, 2015
For most large organizations, sales planning is a siloed process. Organizations typically need to analyze multiple years’ worth of data to prepare for planning. There is an even split between organizations that lead the planning process from the top down and those that lead it from the bottom up. Most sales organizations complete the planning process before the beginning of the fiscal year.
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consolidation, planning, survey, performance, sales, audience, finance, strategic exercise, compliance, software soliutions
    
Anaplan
Published By: Evariant     Published Date: Nov 08, 2018
Many healthcare executives initially looked to their HER/EMR systems and patient portals to engage patients. But these technologies are not the complete solution. This eBook explores what your enterprise tech stack needs to look like to properly find, guide and keep patients for life through meaningful engagement.
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patient engagement, patient loyalty, patient retention, healthcare crm, electronic medical records
    
Evariant
Published By: Veracode     Published Date: Oct 26, 2016
Web and mobile applications are now top attack vectors for cyber attackers, accounting for more than a third of data breaches. As a result, securing the application layer has now become a high priority for enterprises. Enterprise application security testing solutions for Web, native, cloud and mobile applications are key to this strategy. In the latest Gartner 2015 Magic Quadrant for Application Security Testing, Veracode has been positioned as a Leader for the third year in a row based on our completeness of vision and ability to execute in the AST market. Download the report for more on why Veracode's automated cloud-based service is in Gartner's “Leaders” quadrant.
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veracode, gartner, magic quadrant, application security testing, security, application security
    
Veracode
Published By: Progress     Published Date: Mar 06, 2017
The old rules no longer apply. Digital technologies have radically transformed the business landscape, yet many organizations have completely ignored this reality. A new survey of IT decision makers found 96% see digital transformation as important or critical, yet 55% say they have one year or less to respond before they financially suffer. By failing to prepare for new technologies, devices and systems, organizations have threatened their own survival.
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digital transformation, new technology, customer experience, web content management, content management sytems
    
Progress
Published By: Progress     Published Date: Oct 09, 2017
"The old rules no longer apply. Digital technologies have radically transformed the business landscape, yet many organizations have completely ignored this reality. A new survey of IT decision makers found 96% see digital transformation as important or critical, yet 55% say they have one year or less to respond before they financially suffer. By failing to prepare for new technologies, devices and systems, organizations have threatened their own survival. The Digital Ultimatum, is your first step towards building a future-proof organization that optimizes the customer experience and routinely achieves organizational excellence."
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Progress
Published By: Carbonite     Published Date: Oct 05, 2017
Data protection often seems like a clash between competing interests: the need to protect data, against the need to protect access to data. The challenge lies in deploying the right protection across the different systems and types of data, since they each require different forms of protection. IT pros need confidence that the protection they deploy can: •Ensure long-term survivability of historical data •Deliver data securely to different waypoints. •Extend protection as environments change.
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data protection, data security, carbonite, data recovery, data resiliency, data backup
    
Carbonite
Published By: Carbonite     Published Date: Oct 12, 2017
Testing full recoveries of IT environments requires a proven methodology. Establishing and meeting RTOs, configuring a cloud recovery system, and tracking your changing environment are all critical components of a successful cloud recovery operation. In this expert Technical Guide, learn how Jamie Evans, Senior Manager of Disaster Recovery as a Service (DRaaS) for EVault, helps clients complete a full recovery of their systems.
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cloud, recovery, vlan, data center, draas
    
Carbonite
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
One of the agency biggest challenges is juggling multiple projects across departments while retaining complete visibility into finances, pipelines and resources management. Most agencies use multiple systems to handle each of these processes. According to The Drum Lab rats, to have “one integrated and user-friendly connected system would be the ideal solution.” Five leading agencies tested the WorkBook Agency Management system in a recent Drums Labs workshop. Testers quickly discovered the wealth of functionality, the high level of usability and the full integration that WorkBook provides to agency businesses.
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WorkBook from Deltek
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
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scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
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