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Published By: Polycom     Published Date: Nov 30, 2017
With the increase in mobility and the growth of distributed teams, it’s essential that you select audio devices that offer the best flexibility, quality and reach needed to support collaboration anywhere on any device. To meet these requirements, Polycom offers a broad selection of easy-to-use, high-quality desk phones, conference phones, and applications. The phones support crystal-clear conversations and seamlessly integrate with a wide range of communication environments including open-SIP and Skype for Business and Office 365. This comprehensive guide will provide you: • Guidance on selecting devices for different workspaces • Information on the newest collaboration features and benefits • Overview and comparison of the latest Polycom desk phones and conference phones
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voice collaboration, communication environments, polycom, microsoft office 365, skype for business
    
Polycom
Published By: Domino     Published Date: Jul 09, 2018
xxx
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Domino
Published By: IBM     Published Date: Nov 11, 2014
Is email still the “killer app” it used to be? Social technologies and mobile capabilities are changing the way people communicate in the workplace. Many organizations are employing BYOD strategies and embracing social business tools like file sharing, chat, wikis and communities. In the past, email was used for storing and sharing documents and having conversations with groups. Tasks which are much better suited for today's social cloud collaboration tools. Email usage may be evolving, but email is not dead. In fact, everyone in the organization from executives to factory workers needs email to stay connected. And many organizations are moving their messaging to cloud to take advantage of the flexibility and cost savings a cloud environment provides.
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social technologies, mobile capabilities, byod strategies, email usage
    
IBM
Published By: IBM     Published Date: Jan 06, 2015
Is email still the “killer app” it used to be? Social technologies and mobile capabilities are changing the way people communicate in the workplace. Many organizations are employing BYOD strategies and embracing social business tools like file sharing, chat, wikis and communities. In the past, email was used for storing and sharing documents and having conversations with groups. Tasks which are much better suited for today's social cloud collaboration tools. Email usage may be evolving, but email is not dead. In fact, everyone in the organization from executives to factory workers needs email to stay connected. And many organizations are moving their messaging to cloud to take advantage of the flexibility and cost savings a cloud environment provides.
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social workplace, social technologies, mobile capabilities, social business tools
    
IBM
Published By: IBM     Published Date: Apr 06, 2015
13% of IT executives claim success at developing skills to meet changing IT infrastructure needs. While the topic of IT infrastructure continues to permeate conversations across industries, the content, participants and tones of those conversations are changing.
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ibm, it strategy, infrastructure, conversation
    
IBM
Published By: IBM     Published Date: Jul 07, 2015
In this book you will also learn how cognitive computing systems, like IBM Watson, fit into the Big Data world. Learn about the concept of data-in-motion and InfoSphere Streams, the world’s fastest and most flexible platform for streaming data.
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big data, mobility, compute-intensive apps, virtualization, cloud computing, scalable infrastructure, reliability
    
IBM
Published By: Bazaarvoice     Published Date: Dec 01, 2009
Interactions - no matter how small - drive conversations, leading to measurable business results. Ze Frank and Sam Decker share how to make the most of every interaction. Why do timeshares offer so many freebies? Why do you ask customers to indicate if reviews are helpful? It's all about participation. Interactions - no matter how small - drive conversations, which drive business results.
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bazaarvoice, participation chains, measurable business, engagement, crm, customer service, customer satisfaction
    
Bazaarvoice
Published By: Cornerstone OnDemand     Published Date: Jun 29, 2018
There is no time like the present to come up with an improved strategy for employee retention and development. It is critical for you as supervisors and managers to engage employees effectively if you don’t want your top talent to look for opportunities elsewhere to grow in their careers. Help your employees do their best work by removing obstacles, recognizing valuable contributions and promoting creative approaches to career advancement. Take action to retain employees: authorize them to make decisions; initiate conversations about performance, be transparent; and provide guidance during times of change or uncertainty.
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employee, retention, development, talent
    
Cornerstone OnDemand
Published By: SAS     Published Date: Aug 02, 2017
With more data in the hands of more people – and easier access to easy-to-use analytics – conversations about data and results from data analysis are happening more often. And becoming more important. And expected. So it’s not surprising that improved collaboration is one of the most common organizational goals. Why? Because two heads, or 10 heads, are better than one. Because bouncing ideas off of others helps you consider more options. And because sharing what you know may help someone else make better decisions.
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SAS
Published By: Viavi Solutions     Published Date: Sep 30, 2016
Organizations planning to migrate all or a portion of their applications or services to a public cloud environment will benefit from the experiences of early adopters. As a leader in hybrid IT monitoring, Viavi Solutions® has been involved at all stages of the cloud-migration life cycle: during assessment, implementation, and after deployment. Based on Viavi’s and our technology partners’ experience and many conversations with customers, prospects, and others in the industry, this white paper offers insight into 6 key questions regarding cloud adoptions: 1. Why Migrate 2. What to Migrate 3. What are the Steps to Cloud Migration 4. When to Migrate 5. Where to Migrate 6. Who to Ask for More Help
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Viavi Solutions
Published By: Oracle     Published Date: Nov 01, 2013
Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners. There are 3 capabilities your company will need to be successful.
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zenithoptimedia, oracle, rightnow cloud service, contact center, valued customers, social-enabled customer service, customer conversations, social media, twitter, facebook, crowd service, agent-assisted service, crowd-sourced knowldge
    
Oracle
Published By: Oracle     Published Date: Jan 07, 2014
Most enterprises understand the importance of listening to customer comments and conversations through social channels, and engaging and developing relationships with influencers and customer communities. But as the variety, volume, and velocity of social data continues to grow, many organizations are looking for cost-effective ways to use this data to get a better understanding and more holistic view of their customer. Social provides a unique channel to learn about your customer, and offers real-time insights like interests, actions, likes and dislikes that can provide invaluable behavioral and predictive data patterns. This social data (when aggregated with enterprise CRM data) reveals a more complete picture and understanding of customers.
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social crm social roi, social media analytics, cmo and cio collaboration, socially enabled enterprise, social business, social data, social marketing, social media management, social relationship management, marketing and technology collaboration, cmo and cio relationship, customer insight, customer experience
    
Oracle
Published By: InsideView     Published Date: Apr 27, 2015
Advances in automation increase visibility and accountability surrounding lead-to-revenue processes. Despite this, tensions between marketing and sales persist concerning the quality of support that marketing brings to the revenue-production equation. To progress from open hostilities to collaborative détente, CMOs will need to reimagine sales enablement programs and strategy around the journey that spans the customer’s lifetime. This means creating a more interdependent relationship with sales that puts the customer at the center of the conversations that marketing and sales create, talks more about the problems and issues that buyers face, and aligns lead-to-revenue planning and processes around outcome-focused goals.
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b2b, lead-to-revenue processes, customer success management, marketing-led communication, buyer's context
    
InsideView
Published By: IBM     Published Date: Oct 26, 2015
This is Big Data in a nutshell: It is the ability to retain, process, and understand data like never before. In this book you will learn how cognitive computing systems, like IBM Watson, fit into the Big Data world.
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ibm, ibm watson, big data, data center, data analysis
    
IBM
Published By: Conversica     Published Date: Nov 10, 2015
Learn how your lead engagement efforts can match the volume of your marketing by prompting your leads to talk back.
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conversica, leads, sales leads, lead response, communication, sales communication, prospects, nurturing
    
Conversica
Published By: Marketo     Published Date: Jun 05, 2014
Nobody wants to get blasted. Commercial email marketing has evolved out of the traditional direct-mail mindset, which is all about big campaigns sent to many, on the marketer’s schedule, not the buyer’s. Popular marketing expressions such as batch and blast, hit the database, and e-shot, certainly don’t have positive connotations. The sentiment behind the words is telling. When you batch and blast, you are essentially admitting that your emails are not individually relevant. The days of batch and blast are numbered. Contemporary subscribers expect personal and relevant emails on a non-disruptive schedule. Download the ebook, Conversations, not Campaigns to learn how you can continuously build engagement with your consumers, one by one, over time!
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marketo, marketing automation, crm, marketing automation platform, digital business, change management, lead management
    
Marketo
Published By: Viavi Solutions     Published Date: Jan 04, 2017
Network performance Monitoring and diagnostics (NPMD) solutions are designed to capture and in many cases store network conversations in order to manage and troubleshoot IT service issues. Therefore, your NPMD solution must be viewed as an integral part of PCI DSS compliance efforts and never compromise these initiatives. This white paper goes through the best offerings that can strengthen these efforts.
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Viavi Solutions
Published By: LogMyCalls     Published Date: Oct 20, 2014
Every customer phone conversation has data that can be used to improve marketing and sales. Here are 45 data points we can extract by automcatically analyzing phone conversations.
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call tracking, conversation analytics, marketing analytics, marketing automation, call intelligence, marketing conversion rate, prove roi
    
LogMyCalls
Published By: Jive Software     Published Date: Mar 03, 2010
This white paper will provide a framework for creating these types of environments to help facilitate the conversations, as well as guidance around how to apply that content to transform your organization.
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jive, build online community, social web, brand affinity, conversation, community planning, loyalty, collaboration software
    
Jive Software
Published By: SAS     Published Date: Aug 03, 2016
Imagine that you are in a meeting with several department heads discussing issues around enrollment. As people begin to share their thoughts, you quickly realize that each person in the room is working from conflicting information – and everyone thinks their information is correct. The group spends most of the meeting arguing over whose data and reports are correct rather than understanding the problem and making decisions. Sound familiar? When organizations have their data fragmented across many systems and departments, these situations are all too common. Without a single, trusted source of truth and easyto- use tools to interpret and understand the data, conversations are limited by everyone’s departmental perspectives and resources.
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best practices, enterprise, competitive advantage, technology, data
    
SAS
Published By: SAS     Published Date: Apr 20, 2017
With more data in the hands of more people – and easier access to easy-to-use analytics – conversations about data and results from data analysis are happening more often. And becoming more important. And expected. So it’s not surprising that improved collaboration is one of the most common organizational goals. Let’s take a look at how you can use results produced by SAS Visual Analytics with Microsoft Office applications. You’ll see how easy it is to combine sophisticated analytic visualizations and reports with Microsoft’s widely used productivity tools – to share insights, improve collaboration and drive increased adoption of analytics and BI across your organization.
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SAS
Published By: Citrix Systems     Published Date: Oct 08, 2012
The geographical dispersion of the modern workforce is demanding real-time collaboration through unified communication solutions such as Cisco®Unified Communications (including CiscoUnified Communications Manager and Cisco Jabber), Microsoft Lync (formerly Microsoft Office Communicator) and Citrix GoToMeeting with HDFaces. These solutions enhance productivity and effectiveness by allowing employees in different physical locations to communicate through face-to-face conversations over live video conferencing, audio chat and instant messaging.
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citrix, desktop, virtualization, communication
    
Citrix Systems
Published By: Spredfast, Inc.     Published Date: Feb 03, 2014
Learn how to develop successful content for your social activity in order to engage with your users and fuel conversations about your brand.
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social media, content strategy, content, social activity, users, brand
    
Spredfast, Inc.
Published By: Polycom     Published Date: Nov 12, 2015
The hallmark of a great conference call is audio quality that sounds just like being in the same room with the other participants. Polycom HD Voice technology delivers more than twice the clarity of ordinary phone calls for life-like, vibrant conversations.
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polycom, audio conferencing, video conferencing, conference call, acoustic clarity
    
Polycom
Published By: IBM     Published Date: Apr 01, 2015
Is email still the “killer app” it used to be? Social technologies and mobile capabilities are changing the way people communicate in the workplace. Many organizations are employing BYOD strategies and embracing social business tools like file sharing, chat, wikis and communities. In the past, email was used for storing and sharing documents and having conversations with groups. Tasks which are much better suited for today's social cloud collaboration tools. Email usage may be evolving, but email is not dead. In fact, everyone in the organization from executives to factory workers needs email to stay connected. And many organizations are moving their messaging to cloud to take advantage of the flexibility and cost savings a cloud environment provides. In this webcast, you will learn: • How the nature of email has changed and why everyone in your organization needs it. • Why the cloud makes sense for messaging for everyone from executives, to sales, to boundary workers, either as hybrid solution or for the entire workforce. • How email complements social business technologies and how you can start using your email more efficiently in the workplace. • How moving messaging to the cloud can help reduce IT cost and complexity.
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email, social technologies, byod, file sharing, chat, cloud, ibm
    
IBM
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