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Published By: NAVEX Global     Published Date: Dec 07, 2017
A strong ethics and compliance programme improves organisational culture, protects corporate reputation and enhances employee engagement. When an ethics and compliance programme is lacking, an organisation could be exposed to significant risk. To ensure compliance programmes meet ongoing best practices, assessments and regular reviews are necessary, valuable and expected by numerous internal and external parties, including government agencies. New laws and regulations, new lines of business, new geographies and mergers and acquisitions become part of a growing enterprise your compliance ecosystem must support. This requires those in charge of the system to regularly revisit and assess their risk and priorities to make necessary adjustments that ensure an effective compliance programme. The Definitive Guide to Compliance Programme Assessment is a comprehensive resource full of advice and best practices. It is designed to help organisations evaluate and improve their ethics and complia
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ethics and compliance programmes, risk management, compliance ecosystem, industry standards, hotline and incident management system
    
NAVEX Global
Published By: Limeade     Published Date: Mar 14, 2016
Who says you can’t have it all? With work-life balance, that might be true but there’s another way: work-life integration. Download our ebook to learn how employees can integrate all parts of their work and life to be engaged, happy, and productive.
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work-life balance, work-life integration, employee productivity, employee happiness, culture change
    
Limeade
Published By: GrowthIntel - INT     Published Date: Jul 06, 2017
It takes a lot of money and resource to recruit and train new, talented telemarketing agents. So what can businesses do to keep their telemarketing teams focused and happy? This ebook provides guidance on: • Which KPIs to track • The best way to structure a bonus plan • How to retain your best agents It also lists the questions you should ask when selecting a telemarketing agency.
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customer acquisition, data updates, call quality, results, team culture, long term career prospects, employee, kpi
    
GrowthIntel - INT
Published By: KPMG     Published Date: Jun 06, 2019
Leading companies are focused on increasing customer satisfaction and retention by taking an organisation-wide, customer-centric approach. Find out about the critical role HR has to play in elevating the customer experience. Read this report to discover: • how HR can influence the customer agenda • how to take advantage of AI and D&A to recruit the right people • what skills customer service employees will need as a result of automation • how to win senior buy-in for new HR policies and approaches • seven action steps for building a customer-centric culture.
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KPMG
Published By: NAVEX Global     Published Date: Apr 20, 2018
Discover how organisations similar to your own are developing an effective ethics and compliance programme to improve workplace culture and reduce compliance risk. Our new research will help you identify the most appropriate activities to consider for your own programme, provide the data to help benchmark your results, and the guidance to improve buy-in and programme resources. What you'll learn: How are new regulations changing potential ethics and compliance risks? What challenges do compliance professionals face when trying to improve company culture? How are organisations investing in compliance activities? What results are compliance programmes achieving?
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NAVEX Global
Published By: NAVEX Global     Published Date: Jul 31, 2018
Compare your employee reporting metrics and measure your compliance programme & organisational culture against 4.5 million reports. Get answers to questions like: Are your employees likely to speak up? Are there reports of misconduct you’re missing? Does fear of retaliation encourage external reports? NAVEX Global's key findings in the following areas: Report volume Report allegation categories Anonymous vs named reporting Follow up and substantiation rates Case closure times
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NAVEX Global
Published By: NAVEX Global     Published Date: Jul 31, 2018
Your code of conduct is the single most important and visible tool for creating an ethical culture. Creating your code of conduct is just the beginning – a truly exceptional code requires frequent revisiting and revising to ensure the expectations shared are the most up to date for your organisation. Download this guide to learn: How to plan and build your new code of conduct What should and shouldn’t be included in your code of conduct How to promote and train employees on your code of conduct Which events might necessitate a code of conduct update
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NAVEX Global
Published By: NAVEX Global     Published Date: Jul 31, 2018
Learn everything you need to know about creating an engaging training programme—from defining your strategy to measuring effectiveness—in our comprehensive guide. What you'll learn: How to prevent misconduct through training How to create an engaging training programme - from defining strategy to measuring effectiveness How to develop the foundation of an ethical culture Tips, advice and examples to help organisations develop cost-effective, high-value and successful ethics and compliance training programmes How to mitigate risk and promote adherence to compliance objectives How to improve employee engagement and trust and strengthen alignment around a set of core values
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NAVEX Global
Published By: NAVEX Global     Published Date: Jul 31, 2018
Dans ce guide, vous trouverez les informations et outils dont vous avez besoin afin de développer une formation sur la conformité engageante, et ce sur plusieurs années afin d’adresser vous risques les plus pressants et d’améliorer l’efficacité de votre formation. Vous apprendrez: Comment prévenir les mauvaises conduits grâce a la formation Comment créer un programme effectif et engageant- de la définition a la mesure de l’efficacité Comment développer les fondations d’une culture d’étique Conseils, exemples afin d’aider les organisations a développer des programmes a succès et a haute valeur ajoutée Comment gérer les risques et promouvoir l’adhésion aux objectives de conformité Comment améliorer l’engagement et l’adhésion des employés aux valeurs cles
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NAVEX Global
Published By: HP Inc.     Published Date: Jun 20, 2019
Keeping up With the Changing Workplace The workplace has dramatically evolved over the past decade. The saying "work is no longer somewhere you go, but something you do" reflects the cultural change brought by a new generation of workers with an insatiable need for flexibility, collaboration, and openness. This Executive Brief will help understand the concept of Future of Work and provides a framework to drive transformation across your WorkSpace, WorkCulture, and WorkForce.
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HP Inc.
Published By: HP Inc.     Published Date: Jun 20, 2019
The Future of Work is not just about automation and technology upgrades, but a holistic strategy that aims to leverage digital technologies, attitudes, and behaviors to reinvent the way businesses engage with their employees, partners, and customers to deliver superior experiences that result in sustained competitive advantage. This IDC InfoBrief, sponsored by HP Inc., outlines the key trends, challenges, and priorities for the Future of Work and a framework that organizations can utilize to drive transformation across the three dimensions of Workspace, Workforce, and Workculture to future-proof their organizations for the digitalized era.
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HP Inc.
Published By: CA Service Assurance     Published Date: May 15, 2011
Evolving to the next level of IT effectiveness requires a new level of integration and analysis of cross-silo management information. This involves linking application status and root-cause information with infrastructure status and relating that to impact on IT service quality. Read this brief to learn how this approach to IT management can benefit your organization.
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it operational efficiency, cross-silo, infrastructure status, it service quality, it management, business service analytics, reporting
    
CA Service Assurance
Published By: HP - Enterprise     Published Date: Nov 19, 2008
Adrian Asher, Chief Security Officer at Betfair, an online UK betting exchange explains how he manages a “culture of security” and protects the Betfair brand in this 20-minute candid interview.
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betfair, security, application security, audit, risk, vulnerabilities, fortify, fortify software, hackers, brand
    
HP - Enterprise
Published By: Cornerstone OnDemand     Published Date: Jan 03, 2018
Setting goals is critical, but also misunderstood; so how can SMB leaders create a stronger goals-based culture to deliver the growth that employees crave? Check out “Setting & Aligning Goals: How More Strategic Performance Management Builds a Better Workforce” to learn about how a more innovative approach to goals fuels both employee development and a healthier bottom line. This brief will show you: • The power of aligning employee goals with the company vision • Why goals should be SMART and CLEAR • How to track goals in a more meaningful way Download the brief today and learn how to make goals more impactful!
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Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Jan 03, 2018
90% of employees think annual reviews aren’t accurate, so how can managers flip the script and deliver more meaningful, growth-focused performance evaluations? Download “Reap What You Sow: How Fostering a Culture of Ongoing Performance Reviews Drives Growth” to learn why making performance management a continuous process, not a yearly or semi-yearly one, leads to more revenue and a more powerful workforce. This guide will show you: • Why you should make performance reviews ongoing • How to align employee goals with the organization’s vision • The positive impact training has on the bottom line Check out the guide today and learn additional best practices for creating a performance management culture! Let me know if you have any questions.
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Cornerstone OnDemand
Published By: SDL Web Content Management Solutions     Published Date: Jan 22, 2010
Organizations face many challenges when creating a constellation of global Web sites. They need to maintain brand consistency while allowing for variations that reflect local culture. Creating truly localized Web sites can be a daunting process, in which corporate and local marketing teams need to work together to provide relevant information to many different target audiences.
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sdl tridion, a/b, crm, ecm, blueprinting, flysn, wcm, dam, wcm, web content management, multisite functionality
    
SDL Web Content Management Solutions
Published By: Success Factors     Published Date: Feb 22, 2012
Is your paper-based performance management process holding your company back? See for yourself how automating your outdated talent and performance management processes can transform your small business. Download your white paper now, compliments of SuccessFactors.
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employee performance, high performance culture, high performing workforce, smart goals, performance reviews, goal setting, performance management, business strategy, business execution, strategy execution, business strategy software, business results, talent management, learning management, recruiting management, workforce planning, workforce analytics, succession planning, compensation, core competencies
    
Success Factors
Published By: Success Factors     Published Date: Feb 22, 2012
Introducing performance management processes into your small business culture seems crazy. But in reality, they create the perfect union. Learn how combining people and processes can increase engagement and improve results. Get your complimentary report now.
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success factors, business, performance, human resources, hr management, employee performance, employee management
    
Success Factors
Published By: Success Factors     Published Date: Jul 27, 2012
By automating your paper-based performance management processes, you can increase insight into the workforce and, ultimately, transform your business-turning strategy into successful, measurable results. Learn more by downloading your white paper now, compliments of SuccessFactors.
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success factors, sap, automated performance management, performance management automation, culture and values, performance management, performance management process, goal management, performance accelerators, in-house talent, automated performance appraisal, integrated talent management, performance management technology
    
Success Factors
Published By: Jive Software     Published Date: Jun 26, 2013
Companies today are acutely interested in becoming more customer-centric and increasing customers’ lifetime value. One key way to deepen engagement with customers is by creating and cultivating a customer community, but many companies don’t know how to develop a compelling community—one that keeps customers engaged over time. Learn 6 ways to create a customer centric culture.
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customer value, customer engagement, customer community, customer service
    
Jive Software
Published By: Aon Hewitt     Published Date: Nov 16, 2016
The research is clear, organizations that create a culture of engagement see stronger business performance including customer satisfaction, sales, operating margins and shareholder value. This article explains the 5 Habits Best Employers practice to improve employee engagement and drive better business outcomes.
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aon, best employers, customer satisfaction, operating margins, employee engagement
    
Aon Hewitt
Published By: Adobe     Published Date: Mar 03, 2017
Like the renowned Sydney Opera House, your brand has the potential to become an icon. Read our guide, Vision from the Harbor, to find out how. You’ll discover strategies for standing together with customers. So your business can stand out from the crowd. Read our guide now to learn how you can: • Create unforgettable experiences across the entire customer journey • Test those experiences and improve them to lift conversion • Overcome organizational barriers to create a true culture of optimization
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customer experience, optimization, branding, brand strategy
    
Adobe
Published By: Adobe     Published Date: Mar 16, 2017
A great customer experience requires great content. And to ensure all your content meets customer expectations, you need a combination of the right talent, technology, culture, and strategy. It takes effort, but it’s worth it to earn your customers’ loyalty. In this report, we share the nine steps to achieve content marketing excellence, including how to: • Define a content marketing strategy • Use personal experiences to connect with audiences • Speed up and streamline content flow
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customer experience, content, content marketing strategy, streamlined content
    
Adobe
Published By: Adobe     Published Date: Apr 17, 2017
A great customer experience requires great content. And to ensure all your content meets customer expectations, you need a combination of the right talent, technology, culture, and strategy. It takes effort, but it’s worth it to earn your customers’ loyalty. In this report, we share the nine steps to achieve content marketing excellence, including how to: • Define a content marketing strategy • Use personal experiences to connect with audiences • Speed up and streamline content flow
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customer experience, content marketing strategy, content streamlining, content marketing, customer expectations
    
Adobe
Published By: AppDynamics     Published Date: Nov 02, 2017
What exactly do we mean when we say "culture?" On the one hand, the focus on culture is about a shift from the traditional separation of duties where developers develop and operations operates.
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AppDynamics
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