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Published By: IBM     Published Date: Aug 06, 2014
How customer-centric transformation can lead to deeper relationships, increased revenue and streamlined operations. Though the global economy is still sluggishly shaking off the effects of the near meltdown in 2008 and the ongoing sovereign debt crisis, banks in both the emerging and developed economies have as opportunity to manage enormous capital growth and wealth creation. But to regain customer confidence and earn their slice of the increasingly competitive market, banks must transform themselves. They must jettison decades-old, product-oriented operating models and become fully client-centric.
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ibm, banking, customer centric, revenue, customer confidence, competitive market
    
IBM
Published By: IBM     Published Date: Aug 06, 2014
Though the global economy is still shaking off the effects of the past and current financial crises, banks in both the emerging and developed economies have an opportunity to manage enormous capital growth and wealth creation. To regain customer confidence and earn their slice of the increasingly competitive market, banks must transform themselves by jettisoning old, product oriented operating models to become a client centric operation. Read this insightful paper from IBM Global Business Services to understand how banks can effectively use the information they have and become truly customer centric by re-organizing their operations around customer differentiation, pricing, product bundling, channel consistency and customer engagement.
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ibm, banking, customer, enterprise, financial, capital
    
IBM
Published By: IBM     Published Date: Aug 06, 2014
To understand the impact of marketing management on business outcomes, IBM surveyed more than 500 professionals across fifteen industries. We linked responses to public financial information to see correlation between marketing sophistication and financial performance.
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ibm, banking, marketing, financial, customer experience, business
    
IBM
Published By: Cisco     Published Date: Aug 18, 2014
Do communications really lead to a competitive advantage? Can a best-in-class unified communications platform lead to increased workforce and customer engagement? Get details in the “Unlocking the Full Potential of Collaboration with Cisco Unified Communications Manager Release 9” white paper.
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research, customer engagement, communications, migrate, collaboration, new world, work, cloud, platform, ownership, cost, productivity, maximize, robust
    
Cisco
Published By: Cisco     Published Date: Oct 07, 2014
Malware has changed considerably since the early PC viruses appeared more than 25 years ago. Today, it evolves so quickly that many customers find staying ahead of the latest threat nearly impossible. If the explosion in malware variants weren’t enough, sophisticated client-side attacks and advanced persistent threats (APTs) target victims in ways that evade traditional security measures. The question isn’t whether your network will be attacked with advanced malware. The question is when it will happen and how you will respond. Advanced malware is changing the way security is managed.
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email, malware, web security, quadrant, solutions, threats, data loss, phishing attacks, protection, gateway, mitigate, cloud, hybrid, on-premises
    
Cisco
Published By: Cisco     Published Date: Aug 27, 2015
Learn how IoT can help you improve business efficiency, control intelligence from a wide range of equipment, enhance operations, and increase customer satisfaction.
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iot, internet of things, data management, business efficiency, manufacturing process, customer satisfaction, business intelligence, automation
    
Cisco
Published By: Cisco     Published Date: Aug 27, 2015
Read this whitepaper to learn how top 8 ways video conferences are helping companies improve their business advantage.
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video conferencing, business intelligence, collaboration management, forbes insights, online conferencing methods, customer service, problem solving, business process management, video interaction, video collaboration
    
Cisco
Published By: Cisco     Published Date: Aug 27, 2015
Read this Ovum white paper to learn the benefits of cloud contact centers, how to choose the best solution, and how to select the right partners.
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cloud contact center, customer experience, cloud contact center solution, cloud solutions, cloud technology, application management
    
Cisco
Published By: Cisco     Published Date: Aug 27, 2015
Gartner's evaluation of 16 contact center infrastructure (CCI) vendors in its 2015 CCI Magic Quadrant report.
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contact center infrastructure, unified communication, infrastructure management, crm, customer relationship management, cci solutions, enterprise software management
    
Cisco
Published By: Cisco     Published Date: Sep 15, 2015
Vendors Have White-Box Switch Hardware As Part Of Their Portfolio White boxes are another name for switches built from off-the-shelf components. All the traditional vendors have been offering white-box switches for a long time, and customers can reduce their raw costs by incorporating those switches.
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datacenter, aci, enterprise, networking
    
Cisco
Published By: Cisco     Published Date: Sep 15, 2015
To better understand the benefits, costs, and risks associated with a Cisco UCS implementation, Forrester interviewed several customers with multiple years of experience using Cisco UCS. Cisco Unified Computing System and servers unify computing, networking, management, virtualization, and storage access into a single integrated architecture.
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unified computing system, virtualization, networking, storage
    
Cisco
Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, gartner, magic quadrant, contact center, infrastructure, telephony support
    
Cisco
Published By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, magic quadrant, contact center infrastructure, worldwide, support center
    
Cisco
Published By: Cisco     Published Date: Feb 23, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video
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cloud computing, cisco, contact center, best practices, cloud network
    
Cisco
Published By: Cisco     Published Date: Feb 23, 2016
Industrial enterprises around the world are retooling their factories with advanced technologies to boost manufacturing flexibility and speed, achieving new levels of overall equipment effectiveness (OEE), supply chain responsiveness, and customer satisfaction in the process. This renaissance reflects very real pressures industry players face today. For years, traditional factories have been operating at a disadvantage, impeded by production environments that are “disconnected”—at the very least strictly gated—to corporate business systems, to supply chains, and to customers and partners.
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technology, manufacturing, management infrastructure
    
Cisco
Published By: Dyn     Published Date: Mar 30, 2016
New cloud-based Internet performance management (IPM) services are changing the way organizations monitor, control and optimize their online infrastructures. They fill the gap APM and NPM tools leave behind by providing valuable insights into the dynamics of the Internet so you can make better informed network planning and partnering decisions. The results, you deliver a consistent and reliable customer experience, protecting your brand and your revenue.
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dyn, cloud, ipm, apm, npm
    
Dyn
Published By: Marketo     Published Date: Mar 13, 2014
Savvy B2B marketing leaders are going beyond revenue performance management to transform marketing into the architect of engagement across the customer life cycle. Lead-to-Revenue Management (L2RM) platform vendors are stepping up with tooling that enables customer-centric, multichannel, personalized marketing — at scale. Companies that have implemented an L2RM automation platform have seen results in both organizational maturity and business impact. According to a Forrester survey, L2RM platform users contribute more to the sales pipeline, have higher levels of process maturity, measure results more holistically and collaborate better with their sales colleagues.
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marketo, forrester, b2b, l2rm, lead to revenue management, revenue management, marketing maturity, process maturity, small business, large business, vendor
    
Marketo
Published By: Globalscape     Published Date: Mar 21, 2014
This whitepaper describes the formal and informal file-sharing methods business employees use to perform their daily functions and explains that, from sending small text documents to multi-gigabyte video files, the right managed file transfer (MFT) solution can allow such transfers to continue without risking the security of the corporate network. The paper explains that the right MFT solution can enable business growth, enhance operational efficiency, enable compliance, reduce costs, and increase ROI. Choosing the right MFT solution requires eight considerations described in the paper, and concludes by explaining why Globalscape solutions are the choice of our customers around the world.
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Globalscape
Published By: Aimia     Published Date: May 09, 2014
Learn the 5 ways a CPG can greatly benefit from customer-brand loyalty and see what areas your organization could use improvement in.
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aimia, marketing, customer loyalty, branding, brand recognition, cpg, customer relationships
    
Aimia
Published By: DNN Corp.     Published Date: Mar 26, 2014
Download your free copy of this 12-page report, loaded with charts and analysis of Forrester Research’s 2013 "B2B Social and Community Marketing Online Survey."
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dnn, online communities, marketing communities, community management, email marketing
    
DNN Corp.
Published By: DNN Corp.     Published Date: May 14, 2014
Forrester Research shares key findings from their report on branded communities in B2B marketing in this on-demand webinar. While Facebook and Twitter have failed to reach their full potential, B2B marketers are reaping the rewards of branded communities: driving lead generation and revenue, as community members influence both prospects and customers. Watch this replay as Forrester's Kim Celestre describes the tactics that B2B marketers are finding the most successful and provides a business case for creating and managing your own branded community.
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dnn, online communities, marketing communities, community management, email marketing
    
DNN Corp.
Published By: HP     Published Date: May 05, 2014
Performance testing solves application issues potentially impacting revenue, productivity, and brand recognition: Discover how Telus has reduced the number of performance issues introduced by IT releases and saved well over $10M in business impact costs (revenue loss/workaround expenses/impact on brand name) since 2011 using HP Performance Center. TELUS is a leading national telecommunications company in Canada, with $10.9 billion of annual revenue and 13.1 million customer connections.
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HP
Published By: HP     Published Date: Jan 26, 2015
Knowing how customers use the products and services you provide helps you improve what you offer, which helps you retain more customers, and attract new ones. This vital knowledge requires the analysis of traditional business data, machine data, and human information.
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big data, hp haven, scalable, secure data platform, ecosystem, security
    
HP
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