HIT Consultant Insightful coverage of healthcare innovation
 

customer experience metrics

Results 26 - 29 of 29Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: Jun 11, 2018
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience. Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers. Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including: 50% reduction in processing of duplicate messages across channels Over 20% increase in First Contact Resolution 15% increase in CSAT
Tags : 
omnichannel contact center, customer experience, csat, first contact resolution
    
Genesys
Published By: IBM     Published Date: Aug 17, 2016
The webinar will provide attendees with: - Best practices to measure the quality of digital customer experiences - Guidance on the kinds of tools to use to capture the right CX metrics - Tips for integrating metrics, including the role of customer journeys - Techniques to drive action and improve digital experiences"
Tags : 
ibm, customer experience, commerce, digital, digital customer experiences, cx metrics
    
IBM
Published By: IBM     Published Date: Oct 12, 2016
Please join IBM and guest speaker Andrew Hogan from Forrester Research as we share tips on how to best measure the digital experiences customers have with your brand and how to use that information to build better journeys. The webinar will provide attendees with: - Best practices to measure the quality of digital customer experiences - Guidance on the kinds of tools to use to capture the right CX metrics - Tips for integrating metrics, including the role of customer journeys - Techniques to drive action and improve digital experiences"
Tags : 
ibm, commerce, customer analytics, customer experience, forrester research
    
IBM
Published By: Genesys     Published Date: Jul 27, 2016
This white paper discusses how you can: Overcome limitations of queue based with orchestrated routing Design personalized, low-effort, end-to-end customer journeys Match your customers with the best available resource at the right time in the right channel
Tags : 
genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Previous    1 2     Next   
Search      

Add Research

Get your company's research in the hands of targeted business professionals.