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Published By: Red Hat     Published Date: Jun 19, 2019
Agile integration — combining integration technologies, Agile delivery techniques, and cloud-native platforms to improve speed and security of software delivery — is a critical foundation for successful digital transformation. The pace of digital innovation and disruption continues to accelerate, driving the need for faster change to business models, processes, and applications. Firms that can quickly reconfigure and reconnect old and new applications have the advantage, and those with slow integration processes are at serious risk of losing customers. An Agile combination of integration and custom development is needed to meet the customer’s expectations and avoid losing market share to competitors that do put the customer first.1 For this study, we assessed the differences between successful and less successful Agile integration and app delivery strategies, why some firms can change their business faster, and what makes one integration strategy better than another. In March 2018, Re
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Red Hat
Published By: Veeam '18     Published Date: May 01, 2019
The digital revolution is transforming every industry. Yet it also brings new challenges: threats to the security and Availability of mission-critical data and services. Approximately 80% of IT decision-makers say their organization has an Availability gap, that is, a failure to meet recovery requirements—a common issue across all industries. 75% say they also have a data protection gap, meaning they are unable to protect their data frequently enough to ensure that business units’ expectations against data loss are being met.
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Veeam '18
Published By: Absorb     Published Date: May 10, 2018
In a business environment where being able to build and maintain a solid brand reputation and lasting relationships with your customers is essential for ongoing success, effective compliance training for team members is critical. Assembling quality course content, either through purchasing off-the-shelf compliance courseware or developing training material in-house or in partnership with an external developer, and delivering that material in a consistent manner, can help protect your organization and minimize the damage from compliance transgressions.
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elearning, training, business, brand, reputation, relationship, building
    
Absorb
Published By: BMC ASEAN     Published Date: Dec 18, 2018
The world runs on IT operations. When new digital experiences delight customers, innovative business models disrupt industries, and big data makes organizations smarter than ever, it’s because of your success in supporting the complex, dynamic infrastructure and apps that power them.
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BMC ASEAN
Published By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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Gameffective
Published By: Five9     Published Date: Aug 01, 2019
Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer?
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Five9
Published By: ttec     Published Date: Nov 18, 2019
Achieving a value-based digital transformation in the contact center isn’t just about adopting new technology – it’s about finding, implementing, and optimizing the right technology to gain the most value for the company, its employees, and most importantly, the customer. It all starts with a tactical cloud migration plan that’s rooted in an unbreakable alignment of business goals, IT strategy, and customer needs. This 7-point digital planning workbook was designed by TTEC’s Center for Customer Excellence to help facilitate richer, more productive CX transformation discussions between IT and business leaders. Don’t let misalignment derail your digital transformation efforts. Snag your FREE copy of The Ultimate CX & Digital Transformation Workbook for Contact Centers today! Learn how to create cross-company alignment to develop a strategic customer engagement plan that forms the basis for a successful value-based transformation.
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ttec
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Effective Competition Depends on Continuous Delivery of Quality Software In today’s application economy every company is a software company, no matter what industry it is in: • Shipping companies depend on logistics software to efficiently route packages, arrange drivers and automate warehouses. • Retail companies rely on software to manage inventory, engage with customers online and to give in-store associates the tools they need to answer customer questions on the spot. • Marketing firms lean on applications to gather consumer data and parse it, automate communication with prospects and effectively manage advertising campaigns. The examples are endless. The point is that in order to compete today, every business must be able to quickly build and tweak software to adjust to always evolving market demands. Ultimately, business success depends on faster development iterations while still maintaining the high quality of service expected by customers, stakeholders and end users.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
The rise of the application programming interface (API) represents a business opportunity and a technical challenge. For business leaders, APIs present the opportunity to open new revenue streams and maximize customer value. But enterprise architects are the ones charged with creating the APIs that make backend systems available for reuse in new Web and mobile apps. It is vital that all stakeholders understand that the business goals and technical challenges of an API program are intimately related. Program managers must take responsibility for clearly communicating the key business goals of a proposed API to the architects who will actually build the interface. This eBook outlines best practices for designing results-focused APIs that will form the cornerstone of your API program’s success.
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CA Technologies EMEA
Published By: Hitachi Vantara     Published Date: May 10, 2018
The banking industry is being pressured by two new forces simultaneously: an increasingly stringent regulatory environment that requires new levels of data governance, and a shift to digital business processes that introduces new, nimble competitors and empowers customers in new ways. This E-Book is intended to provide information and insights on how banking executives involved in digital transformation can successfully navigate in this new and quickly evolving landscape.
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Hitachi Vantara
Published By: Black Box     Published Date: Nov 24, 2015
Black Box can help you get the most out of your technology investment. We partner with customers to identify the right solutions for strategic IT needs that add value to your business. Our portfolios of Wired/Wireless, UCC, and IT Service solutions, and our depth of expertise, deliver positive business outcomes for evolving IT business scenarios. Black Box takes a vendor-independent approach to deliver the right solution, on the right network. Our long-term, established relationships with best-in-class IT technology providers allow us to offer objective, vendor-neutral solutions designed to meet a broad range of IT requirements. With more than 4,000 team members & 200 offices in 150 countries, we offer global capabilities with local expertise, and are committed to driving business success through IT excellence. Our passion to IT communications is unsurpassed, and we will work with you to find the ideal solution for today’s challenge while helping to anticipate tomorrow’s needs.
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voip solutions, contact center solutions, business phone systems, ucc, it services, it solutions, it security, it infrastructure
    
Black Box
Published By: ClickExpress     Published Date: May 01, 2013
Mobile Workforce Management solutions enable companies to deliver superior field service and customer satisfaction (see Part I, Setting The Stage For Best Practices Service Performance). However, a successful Mobile Workforce Management transformation is dependent upon many factors beyond simply deploying new technology. It requires a full understanding of the overall business objectives, a keen understanding of historical processes, a standard system of key performance metrics along with the organization’s current performance in those metrics, and effective communication to ensure organizational readiness and project execution.
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mobile, management, workforce, technology, solutions, field service, customer satisfaction, management
    
ClickExpress
Published By: HP Data Center     Published Date: Feb 18, 2009
Today's IT executives are not only expected to create and maintain high-availability IT environments, but they are also expected to implement green initiatives to satisfy customers, analysts, and government agencies that are worried about the impact of modern, energy-thirsty data centers on the environment. Is such a dual mandate reasonable? Can companies be expected to maintain service levels and reduce their carbon footprints at the same time? The White Paper offers a description of the different types of services available to improved energy efficiency data center design and a prescription for successful implementation.
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hp data center, energy efficiency, data center, high-availability it environments, green initiatives, it infrastructure, epeat, global commerce
    
HP Data Center
Published By: Zuberance     Published Date: Feb 11, 2012
Energizing your enthusiastic customers (AKA "Brand Advocates") can bring you the ultimate prize: a powerful marketing force whose recommendations drive sales. Read social marketing success stories in Hospitality, Software, Fitness, Consume
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hospitality, travel, software, consumer electronics, restaurants, word of mouth marketing, social marketing, social media roi
    
Zuberance
Published By: OpenText     Published Date: May 23, 2012
Download this report and discover: . Positive impact of mobile web content optimization on customer engagement . Key success factors for building mobile websites that delight customers while contributing to top-line revenue results
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mobile marketing, web content optimization, metric-driven mobile marketing, pinch-zooming, mobile user engagement, mobile user experience
    
OpenText
Published By: LogMeIn     Published Date: Oct 08, 2015
This paper reveals 67 expert tips to help agents and administrators alike provide superior service via live chat.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 08, 2015
This white paper illustrates the best live chat practices that can help make your company’s dream of excellence a reality.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 08, 2015
This paper illustrates how savvy live chat users maximise returns on their technology spend by establishing a continuous improvement system that helps them fine-tune their activities based on customer needs and wants.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 08, 2015
This infographic illustrates how live chat users compared to non-users perform across key metrics such as revenue growth, and cost reduction as well as creating positive customer word-of-mouth.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
Published By: Teradata     Published Date: Apr 30, 2014
In the past decade, banks have applied a vast array of strategies to attract new customers—free checking, high interest savings, low interest mortgage, cash deposits, and product give-a-ways. Many offers were bundles with credit, either in the form of a new credit line or in the form of low interest on transferred credit balances. The purpose is to attract new customers who bring new account balances. Although successful in attracting new customers, those customers usually brought small balances. It didn’t matter if each account’s balance was small. The sum of these small account balances would be a very large amount. This new amount could be leveraged into loans and hence profits. – Download our whitepaper today!
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teradata, marketing, data driven marketing, connecting to customers, higher revenue, customer experience
    
Teradata
Published By: Salesforce.com     Published Date: Sep 16, 2013
The typical strategy for meeting sales targets is to set aggressive individual rep quotas, rely on your top reps to achieve them, and then hope to get enough from the rest of your team to get over the top. Find out how to make a major shift in your sales approach for the better in order to both increase individual sales rep effectiveness and improve collaborative team selling. Download now.
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crm, technology, chart, customer relationship management, solution, strengthen relationships, synchronize business processes, organization
    
Salesforce.com
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
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logmein, customer experience, customer support, support, support desk, remote support, remote support technologies, remote support solutions
    
LogMeIn Rescue
Published By: Teradata     Published Date: Mar 10, 2014
How the following topics help marketers in a data driven way: The Rise of Big Data, Big Data Myth, Global Perspective, Strategic Alignment, Where to Begin, The Right Technology, and Customer Success.
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teradata, data-driven marketing, rise of big data, big data myth, global perspective, strategic alignment, right technology, customer success
    
Teradata
Published By: Adobe     Published Date: Apr 30, 2015
To drive loyalty and revenue, brands need to deliver personalized, meaningful digital experiences. Many marketers are looking for an end-to-solution that delivers multi-channel experiences on any device and helps create personalized content for every customer. The ability to deliver digital experiences that differentiate your brand and deepen customer relationships is more crucial than ever to driving business success.
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adobe, econsultancy, digital intelligence, differentiation, cms, mobile, social personalization
    
Adobe
Published By: Salesforce Desk.com     Published Date: Sep 19, 2014
What's the secret? Why do some startups hit the jackpot while others quickly fizzle out? These days it takes more than a great idea, some capital, and a ping-pong table to get a new business off the ground. Awesome customer service needs to be a part of your company DNA from day one. Although companies sometimes overlook it in the rush to get a product out the door, customer service can be the difference between a hot IPO and just keeping the lights on.
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startups, customer service, product, business growth, company dna
    
Salesforce Desk.com
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