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Published By: IBM     Published Date: Apr 07, 2017
Data science platforms are engines for creating machine-learning solutions. Innovation in this market focuses on cloud, Apache Spark, automation, collaboration and artificial-intelligence capabilities. We evaluate 16 vendors to help you make the best choice for your organization. This Magic Quadrant evaluates vendors of data science platforms. These are products that organizations use to build machine-learning solutions themselves, as opposed to outsourcing their creation or buying ready-made solutions.
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data analytics, product refinement, business exploration, advanced prototyping, analytics, data preparation, customer support, sales relations, market research, model management
    
IBM
Published By: IBM     Published Date: Oct 19, 2017
In the digital economy, big IT budgets, lots of brick sand mortar and an established market presence are no longer at the foundation of a competitive advantage. What matters now is the agility and speed to ensure that customer centricity is supported as an overriding priority of business operations and decision making. Game-changing ideas are developing and competitive threats are emerging at a rapid and unpredictable pace. The resulting digital disruption is not just occurring at the margins or within isolated pockets of industry and commerce. It’s the new normal and its consequences are far reaching. The essential question for every organization in every sector is simply: Will we be the disruptor or will we allow ourselves to be the disrupted? Staying ahead requires adopting a combination of technology solutions. Key among them is a smart process and decision management system that infuses every process with intelligence in order to continuously raise the bar for customer centricity,
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IBM
Published By: IBM     Published Date: Oct 19, 2017
In the digital economy, big IT budgets, lots of brick sand mortar and an established market presence are no longer at the foundation of a competitive advantage. What matters now is the agility and speed to ensure that customer centricity is supported as an overriding priority of business operations and decision making. Game-changing ideas are developing and competitive threats are emerging at a rapid and unpredictable pace. The resulting digital disruption is not just occurring at the margins or within isolated pockets of industry and commerce. It’s the new normal and its consequences are far reaching. The essential question for every organization in every sector is simply: Will we be the disruptor or will we allow ourselves to be the disrupted? Staying ahead requires adopting a combination of technology solutions. Key among them is a smart process and decision management system that infuses every process with intelligence in order to continuously raise the bar for customer centrici
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IBM
Published By: Microsoft Dynamics     Published Date: Jul 23, 2007
This paper walks you through the tools and technologies that enable service orientation. The purpose of this paper is to share with you the value of Real-World SOA and a few success stories from our customers who have taken on Real-World SOA projects to support their business vision.
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microsoft, microsoft dynamics, soa, service-oriented, service oriented architecture, web services, soap, simple object access protocol, dynamics ax, dynamics crm, aif, application integration framework, biztalk, sharepoint
    
Microsoft Dynamics
Published By: Sage SalesLogix     Published Date: Sep 15, 2009
Your highest priority is to grow your business, and your business tools should help you achieve that goal. Sage SalesLogix provides a complete view of customer interactions across sales, marketing, customer service, and support so your teams can collaborate and respond promptly and knowledgeably to customer inquiries and opportunities.
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crm, customer relationship management, sage, saleslogix, customer centric, customer-centric, customer service, service, retention, loyalty, growing, growth, profitable, profitability, sapservice, service, retention, loyalty, growing, growth
    
Sage SalesLogix
Published By: Verio Inc.     Published Date: Oct 15, 2010
WordPress provides a versatile platform for everything your customers demand and is quickly becoming the industry standard for creating easy-to-manage websites that perform a variety of tasks to support online business.
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verio, ecommerce, whm, vps, hosting, cpanel, vps, blogging, software, cpanel, hosting
    
Verio Inc.
Published By: IBM     Published Date: Apr 17, 2013
IBM has used the Storwize architecture to produce multiple storage systems across different usage segments to meet different customer needs. The ability to scale with a common underlying architecture has proven to deliver multiple benefits to IBM customers. Features developed for high-end enterprise systems now meet customer needs in other, more price conscious segments. The leverage from a common base for systems helps reduce development and support costs which are reflected in product costs for customers. The Storwize architecture also builds on Intel-based hardware, which provides continued advances with each new generation yet retains the same fundamental architecture. Customers also benefit from a storage architecture that provides a consistent experience across multiple products and generations.
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storwize, storage systems, benefits, high-end enterprise, intel-based hardware, customers, development
    
IBM
Published By: Esker     Published Date: Dec 08, 2014
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, csr, outbound calls, self-service, strategies, automation, electronic workflow, visibility, streamline, social media
    
Esker
Published By: Esker     Published Date: Jul 17, 2018
What's in the white paper? Great customer service hinges on efficient order fulfillment — especially the initial processing of a customer’s order. With thousands of sales orders coming into most large organizations monthly, this mission-critical process can demand a significant portion of customer service representatives’ (CSRs') time and attention in the quest for near-perfect input accuracy and order fulfillment. But such intensive personnel support isn’t necessary for effective order processing. Great customer service doesn’t have to be cumbersome. Sales order automation can transform customer service and operations which provide quantifiable benefits to the organization. Automation provides an opportunity to improve order management by: • Reducing error rates and decreasing costs per order • Improving process transparency from receipt to archival • Reducing reshipping and inventory problems
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Esker
Published By: IBM     Published Date: Oct 15, 2013
Good marketing is like a conversation. You have to listen to your customers. In our connected world, that means listening to the data they generate in their interactions with your brand.
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enterprise marketing management, emm, capitalize market, data driven marketing, data collection struggle, data trails, customer behavior, mistargeted market, act on opportunities, multichannel connectedness, sales and support agent, customer interactions, customer browsing behavior, keeping up with data collection
    
IBM
Published By: Oracle     Published Date: Nov 13, 2013
Investing in the creation of a Transformational State of Knowledge builds a defensible advantage in delivering great customer experiences. There are 3 capabilities your company will need to be successful.
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zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities, peer-to-peer support, service costs, social knowledge, sustainable growth, profitability, driving customer acquisition, customer retention, operational efficiency
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment, support experience, reduce service costs, competitive differentiation, strategically implemented knowdge, knowledge management initiative, web self-service goal, collaborative knowledge creation, enterprisewide, customer service deployment
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.
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zenithoptimedia, oracle, executive strategy series, customer experience, empowering people, take initiative, power your brand, oracle service solutions, customer experience impact, cei, service and support experience, lasting customer relationships, sales interactions, ignored customers, efficiency, acquisition, improve self-service, improve productivity, cross-channel support, decrease operational costs
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
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zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content, fast resolution, collaborative self-service, social tools, customer retention, consumer input, outbound communication
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
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zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service, cloud service, customer assistance, agent assistance, customer service experience, smartassistant, social support communities, higher customer satisfaction
    
Oracle
Published By: IBM     Published Date: Jan 02, 2014
Buy-and-hold strategies can actually add costs to the datacenter, as systems age in place. Not only do hardware maintenance and software maintenance fees rise, over time – but the aging of applications also costs the organization money. Investing in a transition from POWER5 to POWER7 resulted in a return on investment (ROI) of more than 150 percent over three years.An insightful and and compelling discussion by IDC that reviews the primary reason for maintaining current systems -- Return on Investment. IDC studied IBM Power Systems sites that remained on the POWER5 platform long after its initial introduction in 2004. When comparisons to the succeeding generation of POWER7 are made, customers have found that the increase in scalability and performance of POWER7 systems, combined with a reduction in server "footprint" size and overall electrical requirements, resulted in significant reductions in ongoing costs, or opex, per 100 end users supported.
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ibm, idc, server transition, server alternatives, business value, operating costs, hardware platforms, server life cycles, hardware maintenance, software maintenance, application costs, modernization, business continuity, power5, power7, leveraging technology, it managers, it infrastructure, technology replacement cycle, data center
    
IBM
Published By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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Cisco
Published By: Polycom     Published Date: Aug 16, 2017
"Download this guide to learn how other SMBs are leveraging Office 365 with Polycom to bring together Office tools and communications to enable employees to connect with colleagues, customers, suppliers and business partners through every form of communication. With 3 new Skype for Business features, Microsoft and Polycom helping businesses improve productivity, efficiency, and collaboration. New features include: • Modern Voice with Cloud PBX, which will enable users to make and receive enterprise-grade calls from within Skype for Business Online. • PSTN conferencing which supports dial-in or dial-out to any device • Skype Meeting Broadcast for presentations to audiences of up to 10,000 "
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polycom, office 365, skype for business, microsoft
    
Polycom
Published By: Verio     Published Date: Aug 06, 2014
Neovise, a cloud computing industry research and analyst firm, prepared this Perspective Report. • Cloud(n), an IaaS public cloud solution developed by NTT and hosted by Verio, delivers unique value, flexibility, reliability, backed by 24/7 customer support. • Using NTT’s vast global network, Verio can offer 99.99% reliability as well as free bandwidth and fixed pricing caps, so customers never pay more than expected. • Citrix CloudPlatform provides developers with a secure, reliable, hypervisor agnostic foundation supporting almost any workload, scaling in and out, as needed. • The intuitive management portal enables custom configured cloud servers to be spun up in minutes, using pre-set or uploaded templates. Load balancing, auto scaling, and monitoring are included. With an extensible API, the portal integrates with over 200 3rd party solutions, including AWS. • ISVs, SaaS and developers should seriously consider the many advantages of Cloud(n).
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ntt, cloudn, cloud(n), public cloud, iaas, citrix, cloudplatform, aws, free bandwidth, ease-of-use, templates, cloud services, portal, load balancing, auto scaling, monitoring, 24/7 support, affordable, 99.99% reliability
    
Verio
Published By: Wyng     Published Date: Jul 13, 2015
The holiday season has become an increasingly competitive space for retailers over the past few years, with brands struggling to break through the noise to gain customer attention. Not only are brands expected to drive increased sales year over year, but they are also expected to create fun and relevant experiences for customers that ultimately drive engagement and support conversions. This fundamental shift in consumer behavior has complicated retailers’ marketing strategies, but also opens up the opportunity to more accurately target and cater to their different shoppers’ needs during the holidays. Download this ebook to learn how to increase Average Order Value, drive last minute purchases, increase sales, extend in-store shopping experiences, and make use of consumer data to inform future marketing decisions.
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offerpop, retail marketing, customer engagement, consumer data, marketing solutions
    
Wyng
Published By: IBM     Published Date: Jan 09, 2015
Businesses around the world are looking for ways to innovate, improve customer relationships and drive down costs. But it can be challenging to find the right people and resources to support those corporate initiatives. Managed services from IBM can help.
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managed mobility services, business productivity, it infrastructure, end-user productivity
    
IBM
Published By: VMware AirWatch     Published Date: May 18, 2016
One of the most common questions being asked by many customers recently is “How does VMware AirWatch support Office 365?” Many ask if AirWatch can control access to Office 365 (O365) not only on their corporate desktop systems, but most importantly on their mobile devices. Fortunately, AirWatch provides tremendous support to help organizations leverage O365 on their mobile devices and our recent integration with VMware® Identity Manager provides an industry-first adaptive access control framework to ensure that all work applications, including O365, can only be accessed on managed and compliant devices.
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application management, best practices, mobile support, mobile, systems management, business optimization
    
VMware AirWatch
Published By: Jive     Published Date: Apr 10, 2014
Different types of businesses will have different use cases for Social Business. In this whitepaper, we cover four different use cases at four very different types of businesses. But in each instance, the company's IT staff followed some key rules to minimize chances of failure and make it easier to convince employees and managers alike to dive into an enterprise social environment.
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reachmail, customer relationships, engagement, customer support, best practices
    
Jive
Published By: Jive     Published Date: Apr 10, 2014
Social communities transform customer engagement and provide an innovative way for organizations to extend their reach and provide higher value support for their customers, partners, and employees. If your organization seeks to gain insights from your customers and help them get the most out of your products and services, these case studies, ideas, and best practices will provide you with some actionable encouragement.
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reachmail, customer relationships, engagement, customer support, best practices
    
Jive
Published By: VMware     Published Date: Dec 15, 2016
One of the most common questions being asked by many customers recently is “How does VMware AirWatch® support Office 365?” Many ask if AirWatch can control access to Office 365 (O365) not only on their corporate desktop systems, but most importantly on their mobile devices. Fortunately, VMware AirWatch provides tremendous support to help organizations leverage O365 on their mobile devices and our recent integration with VMware® Identity Manager provides an industry-first adaptive access control framework to ensure that all work applications, including O365, can only be accessed on managed and compliant devices.
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VMware
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