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Published By: Intel     Published Date: Dec 13, 2018
Technology plays a key role in online shopping, where online retailers gain a greater understanding of their customers through data from their browsing and purchasing habits. Today, when consumers shop in brick-and-mortar stores, they expect the same personalized and responsive service. To help retailers achieve this level of service, a combination of hardware and software—Intel® Vision Accelerator Design products, cameras, AI deep learning video analysis technology— do the work for you. Uncover how Advantech system uses the Intel Vision Accelerator Design with Intel Movidius VPU to drive • Overall store performance such as the number of visitors and transactions, point-of-sale data, sales per shopper and the store’s ranking, and can distinguish traffic patterns by weather and time of day • Traffic and sales analysis for better staff allocation and marketing-event planning • Store heatmap analysis for more precise merchandise placement and product promotion
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Intel
Published By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
Much of the customer experience is broken because the marketing experience is broken. But it’s not marketing’s fault. With legacy technology, marketers only get a distorted view of the customer because data silos cannot be shared across channels. In fact, a recent Forbes article states that “65% of marketers are not giving consumers what they want.” Read this guide to discover how to provide customer experiences that are managed as carefully as the product, the price, and the promotion of the marketing mix.
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Oracle Marketing Cloud
Published By: HP Inc.     Published Date: Jun 13, 2018
As a direct-to-consumer 3D printing provider, Shapeways is connecting designers with prospective customers in a global online marketplace. Find out how HP Multi Jet Fusion technology helps Shapeways make and deliver products quickly to a demanding audience that doesn’t want to be kept waiting. Read the case study
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HP Inc.
Published By: HP Inc.     Published Date: Jun 13, 2018
When customers want to solve manufacturing puzzles, they turn to GoProto for industrial design and prototyping. When GoProto went looking for an efficient 3D printing solution to expand its range of services, it turned to the HP Jet Fusion 3D 4200 Printer. See what persuaded GoProto to go all in with HP Multi Jet Fusion technology. Read the case study
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HP Inc.
Published By: HP Inc.     Published Date: Jun 15, 2018
Intent on providing options for customers, Forecast 3D offers nine different production methods. But HP Multi Jet Fusion technology is the leader of the pack. Learn how Forecast 3D has deployed HP Jet Fusion 3D printers to change the way its customers are manufacturing. Download the Case Study
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HP Inc.
Published By: Hitachi Vantara     Published Date: Mar 21, 2018
Digital transformation is top of mind for CIOs and business leaders for clear and practical reasons. It offers an opportunity to create new revenue streams and meet changing customer demands, as well as a way to address the rise of digital insurgents trying to hijack core markets. What’s needed is a common resource that both IT and business managers intrinsically value, one that can guide decisions about new business initiatives and related technology investments. That rallying point is enterprise data. Because incumbents possess richer reserves of business information, they wield a competitive advantage that even the most disruptive insurgents can’t claim. The key is for established companies to unlock the full potential of this important resource to fuel business transformation and help to maintain their leadership positions in volatile and quickly evolving markets.
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Hitachi Vantara
Published By: YLD     Published Date: Apr 27, 2016
IT departments are faced with new challenges, with increased competition, lower customer loyalty and globalisation. It all requires faster development while dealing with shadow IT, legacy systems and requirements for highly skilled teams, with expertise in new, disruptive technologies.
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it department, customer loyalty, technology, it support, becoming a disruptive cio
    
YLD
Published By: IBM     Published Date: Jul 05, 2016
This white paper is written for SAP customers evaluating their infrastructure choices, discussing database technology evolution and options available.
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ibm, always on business, analytics, database, database platform, sap, blu, db2
    
IBM
Published By: SAP     Published Date: Nov 22, 2017
In today’s market, discrete manufacturers must stay focused on traditional objectives — increasing uptime and throughput in the plant and closely managing costs throughout their operations. At the same time, they must also create and offer more integrated products and services and even new business models to enhance the customer experience. These new offerings incorporate increasing amounts of technology — including Internet of Things. Indeed, by 2018, nearly one-third of industry leaders will be disrupted by competitors that are digitally-enabled. For manufacturers, this IDC white paper examines the current and future Internet of Things (IoT) imperative for the following discrete manufacturing industries: automotive, aerospace and defense, high tech, and industrial machinery. We highlight IoT-enabled scenarios — those possible both now and in an Industry 4.0 future with smart manufacturing.
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market, traditional objectives, uptime, plant, managing, costs, operations, offerings
    
SAP
Published By: IBM     Published Date: May 16, 2016
Across industries, customers today wield more power and greater choice than ever before – a power that they exercise by shifting their attention and spending (across multiple channels/devices in near-real time) from provider to provider. In this environment of hyper-connectedness and diminishing customer loyalty and fleeting human attention spans, the battle for holding customer interest and engaging him/her meaningfully requires, first and foremost, an everlasting commitment to "relevance. "Being relevant and demand-driven is of paramount importance to the media industry, but it is no less important to any industry that operates in a B2C world. However, adapting to the ever-rising expectations and changing buying behaviors of customers is becoming a Herculean task, requiring both business and technology transformation.
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ibm, ovum, customer veiwership, customer behavior, cross-plaform, cloud, analytic architecture
    
IBM
Published By: EMC Corporation     Published Date: Jul 07, 2013
3TIER helps organizations understand and manage the risks associated with renewable energy projects. A pioneer in wind and solar generation risks analysis, 3TIER uses science and technology to frame the risk of weather-driven variability, anywhere on Earth. 3TIER's unique expertise is in combining the latest weather data with historical weather patterns, and using the expertise of 3TIER's meteorologists, engineers and data scientists to create a detailed independent assessment of the future renewable energy potential of any location.
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renewable energy, customer profile, emc, risk management, best practices, storage, technology
    
EMC Corporation
Published By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
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mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring, monitor mobile applications, web performance monitoring tools, performance monitoring, web application monitoring, mobile website performance, mobile website optimization, mobile web monitoring, keynote
    
Keynote
Published By: Polycom     Published Date: Oct 17, 2016
When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, make sure to download this white paper.
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Polycom
Published By: Mitel     Published Date: Jun 27, 2016
Join Mitel and industry experts on this webcast and learn how Mitel is helping SMBs deliver a seamless experience for their mobile customers through cloud. Topics to be covered in this event: • Why today’s technology fails to deliver the experience you want for your customers • What you should expect and receive from your cloud communication provider now and in the future • The impact of the mobile consumer on small and medium business customer engagement strategies • How consumer expectations have changed the workforce Moderator: Elliot Markowitz, Director, Content Marketing Services, Madison Logic
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cloud, telephony, mobile consumer, customization, smbs, seamless experience
    
Mitel
Published By: Mitel     Published Date: Dec 19, 2016
With this digital customer experience shifting from a "nice to have" offering to an essential service, any business that interacts with its customers must have the right technology to deliver a consistent experience across all media, as well as a concrete strategy for this broadened scope of service. Check out our new white paper for an overview of the digital expectations and habits of today's digital consumer, as well as practical next steps for transforming customer experience from dated to digital.
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customer experience, sms, email, web chat, social media, mobile
    
Mitel
Published By: Mitel     Published Date: Mar 30, 2017
Step behind the scenes in this exclusive one on one interview as Daryl Reva, Mitel VP Cloud Marketing discusses mobility, contact center and cloud with Ray Chan, Director of Information Technology for the San Diego Padres. Hear how changing customer expectations, employee mobility and the rigors of hosting the 87th annual MLB All-Star Game inspired a major technology overhaul, including: A move to the Cloud Technology integrations in the contact center UCC and team collaboration applications
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cloud, technology integration, marketing, mobility, productivity
    
Mitel
Published By: NetSuite     Published Date: Apr 22, 2016
Download this white paper to learn why the age of the customer will drive firms to increase their investments in end-to-end technology solutions.
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NetSuite
Published By: Genesys     Published Date: Jul 24, 2017
Customer service technology buyers typically plan for the next one to two years. But to truly become customer-obsessed, companies need to understand what new technologies and customer service experiences will seem normal for their customers in five years.
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forrester, customer service, customer experience, internet of things, iot, technology
    
Genesys
Published By: Citrix ShareFile     Published Date: Jul 11, 2017
With Citrix for chartered accountants you can securely connect to clients, files and QuickBooks from any device. We make it easy to streamline your file sharing and secure your firm’s data as well as your clients’. You get seamless access to all of the files you need—and even QuickBooks—from any device, any time. Read this fact sheet to see how Citrix can help you: Exchange confidential client files and emails with superior encryption and security. Offer a more professional solution compared to password protected PDFs. Improve your customer service with cutting-edge technology at an affordable price.
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streamline sharing, data security, customer service, data encryption
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Jul 11, 2017
With Citrix for chartered accountants you can securely connect to clients, files and QuickBooks from any device. We make it easy to streamline your file sharing and secure your firm’s data as well as your clients’. You get seamless access to all of the files you need—and even QuickBooks—from any device, any time. Read this fact sheet to see how Citrix can help you: Exchange confidential client files and emails with superior encryption and security. Offer a more professional solution compared to password-protected PDFs. Improve your customer service with cutting-edge technology at an affordable price.
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data security, data encryption, file sharing, mobility, customer service
    
Citrix ShareFile
Published By: Spectrum Enterprise     Published Date: Oct 05, 2017
Regardless of the industry, your customers are digital and always on; your business should be, too. As such, today's forward-thinking business has increased its use of digital channels and ecosystems to engage with and serve its customers. To do so, a well-crafted business continuity / disaster recovery (BCDR) plan can ensure a company's ability to keep its business uninterrupted and maintain its survival, despite unforeseen disruptions. Read this Forrester technology adoption profile to learn the mission-critical nature of and how to maintain an always-on business presence.
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Spectrum Enterprise
Published By: Spectrum Enterprise     Published Date: Oct 05, 2017
Catskill Hudson Bank has grown from its roots as a community bank serving Sullivan County, NY to providing services to business customers across five counties by merging small-town customer service with "a big-bank technology backbone." As a result of this growth and to better respond to today's business customers, the bank needed better connectivity, reliability, and functionality than its existing network could provide. Read this case study to learn how Catskill Hudson Bank can push over 30 time more data over its network than before with better reliability, speed, and security.
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Spectrum Enterprise
Published By: CA Technologies EMEA     Published Date: Aug 07, 2017
In a world where customers and citizens expect so much more from technology, the race is on to develop a finely tuned high performance IT function. Hopefully by reading this book you're in a better position to see how DevOps supports this imperative and can develop the strategies needed to reignite your business.
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digital experience, mobile applications, business success, innovations, market, risk and cost, software development, ca technologies
    
CA Technologies EMEA
Published By: Fiserv     Published Date: Nov 08, 2017
Featuring Andy Schmidt, Principal Executive Advisor Knowing your customer is key to driving a successful strategy for client security and retention. Watch this video to get a picture of how KYC can be deployed for risk minimization, work with compliance, and make security measures more frictionless using cutting edge technology.
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kyc, know your customer, beneficial ownership, financial crime, financial crimes, compliance, enhanced due diligence, suspicious activity report, currency transaction report, aml directive, anti-money laundering laws
    
Fiserv
Published By: Fiserv     Published Date: Nov 07, 2017
"In today’s ever-evolving lending landscape where loan quality and risk management challenge profitability and the customer experience, technology may be the key to thriving – both now and in the future. Winning financial services institutions will be the ones that transform their business models to place loan quality and risk management at the center of their operations. To facilitate continuous life-of-loan management, inclusive of the requisite data transparency and audit trails that support loan quality and loss mitigation, these institutions will implement and automate a loan completion process. Such a process will manage data quality and access to loan data and documents throughout origination, servicing and sale on the secondary market."
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mortgage data quality, loan quality, loan data quality, mortgage quality, loan compliance, lending compliance, mortgage compliance, trid, tila respa integrated disclosure, lending efficiency, loan automation, lending automation, mortgage automation, ucd, uniform closing dataset
    
Fiserv
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