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Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, lbs, it technology, wifi, analytics, wireless networks
    
Cisco
Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, idc, lbs, wireless, wifi, mobility, it solutions
    
Cisco
Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, lbs, it technology, wifi, analytics, wireless networks
    
Cisco
Published By: Cisco     Published Date: Jun 10, 2015
IT organizations are focusing on supporting growth, boosting revenue, advancing innovation, and delivering new customer experiences. Their mission is no longer about managing and troubleshooting technology. It’s about transforming business processes and driving new business outcomes.
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converge, infrastructure, servers, networking, virtualization, cio, management
    
Cisco
Published By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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Cisco
Published By: Cisco     Published Date: Dec 21, 2016
Technology’s role in business and society has shifted away from largely driving efficiencies to innovating and creating engaging experiences that attract and retain customers. Innovations and business outcomes are fueled by a perfect storm of technology trends in cloud, analytics, machine learning, IoT and the emerging API Economy. The convergence of these technologies has created new opportunities for enterprises to improve business performance by acquiring customers faster while creating brand loyalty. The role of technology expands the interaction with customers beyond the core of the enterprise – away from 100% dependencies on systems of records – and towards real-time, contextual interactions. Businesses are a digital business or they are evolving to become one. This requires enterprises to re-think how they build software architectures.
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Cisco
Published By: Vocus     Published Date: Apr 09, 2014
Explore Facebook’s newer features and some actionable best practices in this guide, and you’ll connect with more customers, as well as improve your Facebook marketing.
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vocus, marketing, social marketing, social media, facebook, facebook exchange, fbx, retargeting
    
Vocus
Published By: Phunware     Published Date: Jul 30, 2014
Hospitality businesses now have a major opportunity to increase revenue, differentiate their brands and properties, increase customer service, and jump ahead of competitors. Today’s mobile technology advancements are the key. With branded mobile apps coupled with location-based mobile technologies, you can create a compelling, satisfying, and exciting guest experience in ways not possible just a few months ago.
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phunware, hotel app development, resort app development, restaurant app development, hotel mobile development, resort mobile development, restaurant mobile development, hotel mobile strategy
    
Phunware
Published By: Polycom     Published Date: Aug 16, 2017
"40% of Skype for Business customers are now using the platform for voice communication, and many of these customers are now considering complementing the deployment with or shifting to Microsoft’s cloud suite, Office 365. When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, download the report for the 5 Key Considerations when Choosing Technology for Use with Office. 365. "
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polycom, office 365, cloud, voice, skype
    
Polycom
Published By: BlackBerry Cylance     Published Date: Apr 15, 2019
Artificial intelligence (AI) leads the charge in the current wave of digital transformation underway at many global companies. Organizations large and small are actively expanding their AI footprints as executives try to comprehend more fully what AI is and how they can use it to capitalize on business opportunities by gaining insight to the data they collect that enables them to engage with customers and hone a competitive edge. But, while AI may indeed be the frontier of enterprise technology, there remain many misconceptions about it. Part of the confusion stems from the fact that AI is an umbrella term that covers a range of technologies — including machine learning, computer vision, natural language processing, deep learning, and more — that are in various stages of development and deployment. The use of AI for dynamic pricing and targeted marketing has been in use for a while, but actual AI computing where machines think like humans is still many years from becoming mainstream. T
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BlackBerry Cylance
Published By: IBM     Published Date: Oct 06, 2014
IBM’s Social Media Analytics solution helps your company take advantage of everything social media has to offer in terms of getting closer to your customers, combining social media analysis and reporting with IBM SPSS predictive analytics technology.
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social media, advanced analytics, customer insight, social media analytics
    
IBM
Published By: IBM     Published Date: Mar 18, 2015
Top performing organizations search for a single solution that enables them to process, monitor, and report their customers' financial transactions. The results are improved profit margins, compliance, and satisfied customers. This Aberdeen report identifies the problems facing financial institutions today, the technology they adopt, as well as the benefits of a single, central solution.
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ibm, customer service, automated financial transactions, financial institution solutions, customer's financial transactions
    
IBM
Published By: IBM     Published Date: Feb 26, 2016
"71% of consumers do some digital research before buying an insurance policy, and 26% of those surveyed had purchased their policies online. Insurance companies are investing in interactive websites, mobile apps, and analytics software to help them optimize their processes, increase sales, improve customer service, and boost their financial standing. But is this enough to keep up? As technology continues to advance, leading insurance companies are already looking ahead to the next big advance that will transform the industry: cognitive computing."
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cognitive computing, analytics software, ibm, insurance, process automation
    
IBM
Published By: Jive     Published Date: Feb 12, 2015
Relive this webinar with leading industry analyst Brian Vellmure. Flanked by seasoned CIOs (and Jive customers) Tony McGivern of FICO and Patrick O’Hare of Spectrum Health, Brian explores how CIOs are taking the lead in guiding their organizations through a rapidly evolving technology landscape. Topics covered include: • Navigating internal politics to overcome technological inertia • Choosing infrastructure and platforms that allow rapid technology adoption at scale • Shifting focus to exploit a fundamentally different technological landscape • Balancing and evolving the role of CIOs from cutting costs to driving business strategy
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enterprise, transition, interaction, digital business, social networks, vendor evaluations, vision, communication
    
Jive
Published By: Cisco     Published Date: Nov 18, 2015
Cisco® Validated Designs provide the foundation for systems design based on common use cases or current engineering system priorities. They incorporate a broad set of technologies, features, and applications to address customer needs. Cisco engineers have comprehensively tested and documented each Cisco Validated Design in order to ensure faster, more reliable, and fully predictable deployment. This design guide summary provides you with an overview of the Cisco Intelligent WAN Design Guide, the key technology, the use cases it provides, and additional and related resources.
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cisco, intelligent wan, validated designs, systems design
    
Cisco
Published By: SPSS     Published Date: Jun 30, 2009
Read how Cabelcom recognized the key to tackling churn and was able to identify the point at which customers become dissatisfied with their service.
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spss, cablecom, customer retention, crm, churn rate, reduce churn, predictive analytics, statistics
    
SPSS
Published By: SPSS, Inc.     Published Date: Mar 31, 2009
Read how Cabelcom recognized the key to tackling churn and was able to identify the point at which customers become dissatisfied with their service.
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spss, cablecom, customer retention, crm, churn rate, reduce churn, predictive analytics, statistics
    
SPSS, Inc.
Published By: EMC Corporation     Published Date: Oct 16, 2013
Organizations that transform backup environments report significant business benefits. In fact, they directly link backup transformation to faster product development cycles, accelerated global expansion efforts, improvements in customer profiling, and more. But how do you go about making changes to your backup environment that will improve your business? You’ve got to have a game plan. This eBook is designed to help you understand the impact of backup transformation, what the key steps are that all organizations should consider before and during the journey, and why EMC is uniquely qualified to guide you.
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backup environment, emc. transformation, customer profiling, best practices, technology
    
EMC Corporation
Published By: EMC Corporation     Published Date: Oct 16, 2013
How effective is your backup? Think you have got it all covered – think again! Answering 3 questions just might reveal what you don’t know you are missing… Put your backup to the test now!
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backup environment, emc. transformation, customer profiling, best practices, technology, assessment tool
    
EMC Corporation
Published By: EMC Corporation     Published Date: Oct 16, 2013
Backup and recovery is part of business and is essential to successful information management. Take fifteen minutes to find out how you can transform backup and recovery with disk-based, deduplication-optimized solutions from EMC.
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backup environment, emc. transformation, customer profiling, best practices, technology
    
EMC Corporation
Published By: Avocent     Published Date: Mar 15, 2011
In this brief paper, we'll address some of the best practices we've observed our customers implementing with the Avocent Corporation network infrastructure management technology. You will take away some useful insights on how to best work toward meeting your end goals.
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infrastructure, network device management, device, network management, avocent, emerson
    
Avocent
Published By: SugarCRM     Published Date: Jan 17, 2014
The latest release of SugarCRM’s flagship product gives users new tools to build extraordinary customer relationships. Read an in-depth analysis of SugarCRM’s enhanced ability to help companies execute their customer-facing initiatives from Ovum, a leading technology research firm.
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swot assessment, sugarcrm, catalyst, software, crm, sugarcrm v7, relationship management, customer relationship
    
SugarCRM
Published By: IBM     Published Date: Aug 20, 2013
Decisions, decisions. They can make or break marketing success. Yet as customers and channels grow more complex, so does decision-making. As choices multiply, marketing becomes more challenging than ever. The days when marketers could rely strictly on good judgment and business acumen are past. Technology for decision and process automation gives marketers a decided edge in making spot-on decisions that match individual customers to the best message, on a scale of millions.
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enterprise marketing management, customer marketing, customer communication, marketing channels, interactive marketing, emm, process automation
    
IBM
Published By: Salesforce.com     Published Date: Jun 14, 2013
This report, which is the vision report of the mobile app development playbook for application development and delivery (AD&D) professionals, focuses on the changes application developers need to understand if they want to build modern applications that deliver contextual customer experiences.
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mobile applications, application development, contextual experience, customers, technology, multi service endpoints, modernization
    
Salesforce.com
Published By: IBM     Published Date: Aug 20, 2013
Decisions, decisions. They can make or break marketing success. Yet as customers and channels grow more complex, so does decision-making. As choices multiply, marketing becomes more challenging than ever. The days when marketers could rely strictly on good judgment and business acumen are past. Technology for decision and process automation gives marketers a decided edge in making spot-on decisions that match individual customers to the best message, on a scale of millions. The process of Decide builds on customer data collection and analysis, and positions your organization for profitable engagement with your Generation C connected customers. It plays an essential role in Enterprise Marketing Management (EMM) along with the processes of Collect, Analyze, Deliver and Manage.
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enterprise marketing management, customer marketing, customer communication, interactive marketing, emm, process automation, marketing strategy, multi-channel marketing
    
IBM
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