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Published By: Egencia     Published Date: May 08, 2015
In this white paper we will review the four essential features your travel management program needs: • Balancing cost savings and customer service • Implementing intelligent, high-level technology • Maximizing supply relationships • Getting the most from account management
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travel management program, customer service, account management, travel management company
    
Egencia
Published By: Dell     Published Date: May 04, 2015
Read this paper to further learn how: - Leveraging cloud technology can help drive costs while enabling service-oriented IT. - Private and hybrid cloud approached improve application delivery. - Cloud implementations increase agility and help organizations adjust to meet customer and worker expectations. - Dell Cloud features Intel® technology.
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Dell
Published By: Oracle     Published Date: Apr 22, 2015
This infographic reveals the benefits of getting social with customer service.
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social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty, increase sales, social solution, customer loyalty, oracle
    
Oracle
Published By: Oracle     Published Date: Apr 22, 2015
This infographic reveals the benefits of getting social with customer service.
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social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty, increase sales, social solution, customer loyalty, oracle
    
Oracle
Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, lbs, it technology, wifi, analytics, wireless networks
    
Cisco
Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, idc, lbs, wireless, wifi, mobility, it solutions
    
Cisco
Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, lbs, it technology, wifi, analytics, wireless networks
    
Cisco
Published By: IBM     Published Date: Apr 09, 2015
This American Banker webcast, sponsored by IBM, provides new insight into cybercrime and fraud prevention. Financial institutions have invested heavily in fraud prevention technologies and programs. However, sophisticated organized crime syndicates continue to successfully attack financial institutions and their customers. These criminals adapt quickly by using advanced technology and with ever changing attack vectors to exploit information security and fraud protection gaps across payment types, banking channels, and organizational boundaries. Traditional fraud prevention technologies are simply not capable of detecting and preventing account takeover and advanced malware attacks. A new approach to counter fraud is needed.
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finance, cyber crime, banking, security, network security, fraud prevention
    
IBM
Published By: Adobe     Published Date: Apr 03, 2015
Read our report, Why Marketing Should be Personal, created in partnership with Econsultancy, to learn why 700 marketers ranked personalization as the number-one strategy for marketing success — and find out how you can seize new personalization opportunities for your business, too. Download the report now to discover all the findings, including: • 65% of companies use customer data to personalize the web experience • Personalization drives a 14% average uplift in sales • Integrated marketing technology enables personalization at scale
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personalization, marketing, web experience, sales, marketing technology, adobe
    
Adobe
Published By: QTS Data Centers     Published Date: Mar 31, 2015
Information technology is undergoing rapid change as organizations of all types begin to embrace the idea of moving computing infrastructure from on-premises to the cloud. It is easy to understand why the cloud has taken off faster than any technology phenomenon in recent memory. The cloud has the potential to reduce total cost of ownership (TCO) while enabling quicker responses to fast-moving markets and ever-changing customer needs. “Being able to flex your compute resources based on changes in volume and customer demand increases agility, making going to the cloud a very attractive proposition for our customers,” says Brian Johnston, chief technology officer for QTS in Overland Park, Kansas, a provider of data center solutions and fully managed services.
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qts, cloud, security, data transactions, cio report, cyber threats, security breaches, it leaders
    
QTS Data Centers
Published By: Equinix     Published Date: Mar 26, 2015
The client had an extensive global multiprotocol label switching (MPLS) network with over 30 Gbps of bandwidth. However, the client was experiencing bandwidth growth of >30% compound annual growth rate (CAGR) and foresaw increasing demands for multi-media applications, data center to data center traffic, and cloud solution usage to support its business units and global workforce. It became crucial for the client to re-architect their current network to support growth and provide a globally consistent user experience at lower cost. With 40% of their WAN traffic being http internet traffic, they needed regional internet service provider (ISP) breakouts. The client needed a lower cost/MB high capacity WAN backbone for better application performance and cloud optimization. Their network needed to be scalable to poise them for anticipated growth and offer improved site connectivity options.
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bandwidth growth, multi-media applications, data center, cloud solution, internet service provider, cloud optimization
    
Equinix
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 19, 2015
Support organizations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount. However, most organizations admit they're not proactively aligning their priorities with their customers’ expectations. Are the needs of the support team different from what customers want and expect? Recent research by HDI delves into the two groups’ expectations and priorities— according to support professionals—and explores how closely they're aligned. Download this white paper to learn more.
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customer support, customer expectations, support technology, technical support
    
LogMeIn
Published By: IBM     Published Date: Mar 18, 2015
Top performing organizations search for a single solution that enables them to process, monitor, and report their customers' financial transactions. The results are improved profit margins, compliance, and satisfied customers. This Aberdeen report identifies the problems facing financial institutions today, the technology they adopt, as well as the benefits of a single, central solution.
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ibm, customer service, automated financial transactions, financial institution solutions, customer's financial transactions
    
IBM
Published By: Riverbed     Published Date: Feb 26, 2015
Riverbed® SteelHeadTM SaaS addresses cloud services/software as a service (SaaS) performance challenges by providing an easy-to-deploy optimization solution that meets customer needs for application performance over WAN and Internet connections. Combining private wide area network (WAN) and public internet optimization, the SteelHead SaaS is a first-of-its-kind solution, which optimizes traffic across the public Internet with Riverbed’s award-winning SteelHead optimization system (formerly RiOS or Riverbed Optimization System) technology to accelerate data and application protocols. SteelHead SaaS delivers optimized performance up to 30x for cloud services/SaaS applications, such as Microsoft Office 365 or Salesforce.com, regardless of where the end user is located.
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saas, cloud services, internet connections, application performance, wide area network, optimization
    
Riverbed
Published By: Riverbed     Published Date: Feb 26, 2015
The financial industry is tough. Things change fast, and the field is always becoming more competitive and global. Likewise, clients are more demanding than ever, and customers now expect nothing less than 24/7 accessibility and reliability. To succeed in this environment, financial services firms and their clients rely heavily on IT to get the job done. Unfortunately, many firms struggle to keep up with those demands and are held back by issues with technology – especially regarding mission-critical applications.
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apps, technology, finance
    
Riverbed
Published By: Sitecore     Published Date: Feb 25, 2015
Are too many technologies preventing you from having a single customer view? Find out the latest customer lifetime value trends in the new Forbes Insights report.
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content management, vendors, digital experience, optimization, web page, hosting, business, agenda
    
Sitecore
Published By: Mobify     Published Date: Feb 20, 2015
Mobify’s Mobile Strategy Development Guide is aimed at retailers in the process of developing a mobile strategy or invested in upgrading their current strategy to meet customer expectations and incorporate emerging mobile technology. In our new guide, you’ll discover: - How to build a solid business case to win senior management buy-in - How to effectively assign responsibilities in the strategy development process - How to analyze your competitors’ mobile initiatives for best practices and lessons learned - How to identify the right metrics to measure strategy success
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mobile strategy, mobile development, mobile technology, customer engagement
    
Mobify
Published By: Jive     Published Date: Feb 12, 2015
Relive this webinar with leading industry analyst Brian Vellmure. Flanked by seasoned CIOs (and Jive customers) Tony McGivern of FICO and Patrick O’Hare of Spectrum Health, Brian explores how CIOs are taking the lead in guiding their organizations through a rapidly evolving technology landscape. Topics covered include: • Navigating internal politics to overcome technological inertia • Choosing infrastructure and platforms that allow rapid technology adoption at scale • Shifting focus to exploit a fundamentally different technological landscape • Balancing and evolving the role of CIOs from cutting costs to driving business strategy
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enterprise, transition, interaction, digital business, social networks, vendor evaluations, vision, communication, collaboration, market assessment
    
Jive
Published By: Avaya     Published Date: Feb 06, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya
Published By: Mindtree     Published Date: Feb 06, 2015
Web, social and mobile experiences that delight customers are real—they just take real work. Learn how deep domain expertise, nimble processes and the right partnerships will help you slay complexity and conquer tight deadlines. Download the e-book to help you: • Identify and navigate digital complexity • Explore your development options to get to market faster • Learn how to choose and work with the right digital partners
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digital transformation, digital marketing platform, digital ecommerce solutions, customer engagement solutions, enterprise portal solutions, mobile technology, digital enterprise, improve customer experience, customer engagement, enterprise mobility
    
Mindtree
Published By: Avaya     Published Date: Jan 28, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya
Published By: Dell     Published Date: Jan 26, 2015
Infrastructure and operations leaders must create a strategy and budget to outfit workers with devices, software, and services to improve their productivity. Additionally, I&O leaders play a critical role in both the strategy and budgetary support of customer-facing interaction technologies. This report helps you benchmark your organization against your peers as you work with business partners to develop and implement technology strategies that drive business results for your company. Read this Forrester Research report, offered compliments of Dell, for more information on strategies to devise the right technology fits for your organizational needs.
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dell, windows, workforce, customer facing technology, infrastructure, operations, software, productivity
    
Dell
Published By: Avaya     Published Date: Jan 23, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya
Published By: Avaya     Published Date: Jan 20, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
Tags : 
collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya
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