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Published By: Salesforce.com     Published Date: Jul 02, 2014
Hear directly from First Midwest Bank about their proven success strategies leveraging ExactTarget to better market their bank.
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salesforce.com, community banks, customer relations management, crm, collaboration technology, mitigate risks, maximize opportunities
    
Salesforce.com
Published By: Salesforce.com     Published Date: Jul 02, 2014
Hear directly from New Hampshire Bank on how it trained 300 users on salesforce.com and watch a live demonstration.
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salesforce.com, community banks, customer relations management, crm, collaboration technology, mitigate risks, maximize opportunities
    
Salesforce.com
Published By: DocuSign     Published Date: Jun 25, 2014
The Internet has empowered consumers with self-service, and the insurance industry is adapting and innovating amongst its competitors to create a great online experience. It is imperative for insurers to decide where best to invest in technology - streamlining customer- or agent-initiated processes. Effectively leveraging the right technology helps insurers enable both the agent and customer.
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docusign, self service, insurance industry, ombud, key interactions, technology
    
DocuSign
Published By: Symantec Corporation     Published Date: Jun 24, 2014
The explosive growth of the mobile apps market presents a tremendous opportunity for software developers and cybercriminals alike.  Infected apps are not only a threat to mobile device users, but also to network and platform providers, device manufacturers, and the reputation of the industry as a whole. Fortunately, developers can protect their code – and their customers – with a straightforward and easy-to-manage technology: code signing certificates. This white paper details the rise of mobile applications and why code signing certificates are essential to protecting the entire mobile apps ecosystem.
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security, mobile, mobile app, code, mobile application, code signing
    
Symantec Corporation
Published By: Symantec Corporation     Published Date: Jun 18, 2014
Web-based systems are essential tools for running business processes and delivering services to customers. However, phishing and online fraud undermine customer confidence. In addition, Web security remains a top concern because of constantly evolving threats. Learn more about mitigating these web security risks with SSL Certificates in this IDC Technology Spotlight white paper
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symantec, ssl certificates, tco, third party vendors, hidden costs, ssl benefits, management platform, it professionals
    
Symantec Corporation
Published By: SAP     Published Date: May 18, 2014
From its conception, this special edition has had a simple goal: to help SAP customers better understand SAP HANA and determine how they can best leverage this transformative technology in their organization. Accordingly, we reached out to a variety of experts and authorities across the SAP ecosystem to provide a true 360-degree perspective on SAP HANA.
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sap, big data, real time data, in memory technology, data warehousing, analytics, big data analytics, data management
    
SAP
Published By: IBM     Published Date: Apr 29, 2014
Social media is reshaping the relationships that customers have with products, services and brands. Read this white paper to learn how the right combination of technologies can help you understand emerging consumer trends and increase the ROI of your marketing campaigns.
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ibm, retail, social media, social media analytics, consumer insights, customer relationships, roi, business technology
    
IBM
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
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contact center, contact center strategy, customer experience, optimization, strategic planning, budgeting tools, workforce management solutions, call center
    
Interactive Intelligence
Published By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
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mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring, monitor mobile applications, web performance monitoring tools, performance monitoring
    
Keynote
Published By: Vocus     Published Date: Apr 09, 2014
Explore Facebook’s newer features and some actionable best practices in this guide, and you’ll connect with more customers, as well as improve your Facebook marketing.
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vocus, marketing, social marketing, social media, facebook, facebook exchange, fbx, retargeting
    
Vocus
Published By: uberVU via HootSuite     Published Date: Apr 07, 2014
Download this White Paper to find out how social media is sparking a new era of customer and industry-understanding in technology enterprises and how industry leaders are overcoming the challenges of integrating social media across their organization.
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hootsuite, social relationship platforms, it leadership, social media, social media advice, success stories
    
uberVU via HootSuite
Published By: IBM     Published Date: Apr 04, 2014
In the face of runaway innovation, there are leaders in every industry and region who are determined to push ahead and be the source of innovations that change our world. They've opened up their organizations to new ways of working, and they're leading from a position of trust.
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ibm, c suite, global study, technology, customer engagement, digital experience, innovation, business technology
    
IBM
Published By: SilverSky     Published Date: Mar 26, 2014
The average employee sends and receives about 110 emails each day or 29,000 emails per year. One in every 20 of those emails contains “risky” data – from sensitive attachments to social security numbers to protected health information to valuable corporate secrets that set your organization apart. All of this risky data can become toxic to your company if it’s hacked or suffers a breach – causing reputational damage, customer loss, heavy fines and decreased competitive edge. SilverSky’s Email DLP is powered by IBM technology. Download SilverSky’s Email DLP white paper to review the 5 strategies your organization should be doing to protect your email.
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silversky, ibm, email, email data loss prevention, data loss prevention, email security, email dlp, information security
    
SilverSky
Published By: Progress Software     Published Date: Mar 12, 2014
Progress Software and Saugatuck Technology have come together to provide this Saugatuck Strategic Report which provides guidance to ISVs in transition not just to the Cloud – but to entirely new ways of doing business, new requirements from customers and partners, and new opportunities that enable significant reward, and related potential risk. This report shares not only Saugatuck’s analysis of key market shifts, and the key challenges faced by ISVs in these transitions, but also provides ISVs with critical success factors and best practices from more than seven years of Saugatuck Technology research and business consulting with a diverse range of software providers around the world.
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progress software, saugatuck technology, isv, best practices, business challenges, cloud transition, technology challenges
    
Progress Software
Published By: Symantec Corporation     Published Date: Feb 25, 2014
The explosive growth of the mobile apps market presents a tremendous opportunity for software developers and cybercriminals alike.  Infected apps are not only a threat to mobile device users, but also to network and platform providers, device manufacturers, and the reputation of the industry as a whole. Fortunately, developers can protect their code – and their customers – with a straightforward and easy-to-manage technology: code signing certificates. This white paper details the rise of mobile applications and why code signing certificates are essential to protecting the entire mobile apps ecosystem.
Tags : 
mobile apps, symantec, cybercriminals, security, mobile applications, code signing, malware
    
Symantec Corporation
Published By: Symantec Corporation     Published Date: Feb 25, 2014
The explosive growth of the mobile apps market presents a tremendous opportunity for software developers and cybercriminals alike.  Infected apps are not only a threat to mobile device users, but also to network and platform providers, device manufacturers, and the reputation of the industry as a whole. Fortunately, developers can protect their code – and their customers – with a straightforward and easy-to-manage technology: code signing certificates. This white paper details the rise of mobile applications and why code signing certificates are essential to protecting the entire mobile apps ecosystem.
Tags : 
symantec, mobile, mobile applications, security, code signing certificates
    
Symantec Corporation
Published By: IBM     Published Date: Feb 05, 2014
This Analyst Insight will look at how leading organizations are influencing average order value, customer conversion, and customer satisfaction through the integration of site search with precision marketing and product content management. Besides examining the key drivers and pain points organizations are facing in relation to their search strategy, this report will look at the key differentiating strategies, capabilities, and technologies that are driving success in the digital era.
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ibm, aberdeen group, merchandising, ecommerce, content management, marketing, order value, customer conversion
    
IBM
Published By: BMC Software     Published Date: Jan 31, 2014
“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
    
BMC Software
Published By: join.me     Published Date: Jan 29, 2014
Identify trends is multi-channel service and support with a focus on the increase in live chat and social media.
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logmein, engagement, multi-channel, multi-channel service, customer support, live chat, social media, customer experience
    
join.me
Published By: Invoca     Published Date: Jan 21, 2014
In the rush to digital, B2B marketers have ignored a crucial element that salespeople and buyers need: direct human interaction. Sales teams know that calls close customers, and 97% of B2B technology buyers want direct interactions with the provider during the research and purchase process. So why have we left voice conversations behind? In order to get more sales qualified leads and master marketing automation in a multichannel world, we need to bring back human engagement. Join Invoca and guest Forrester Analyst Lori Wizdo as they examine:
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b2b marketing automation, marketing automation, customer lifecycle, b2b buyers, b2b technology buyers, inbound calls
    
Invoca
Published By: Cisco     Published Date: Jan 20, 2014
Midsize organizations strive for success, and being successful means consistently making smart decisions—including smart technology purchases. Technology should enable a midsize organization to meet the needs of its employees and customers today and also allow it to make simple but value-rich changes in the future. Technology must support changes that occur in a business without increasing the risks associated with providing excellent customer service, engaging with suppliers, and conducting many common business processes.
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cisco, unified communications, collaboration, unified communications
    
Cisco
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn how to ensure a positive customer experience outcome by establishing a reliable business process automation (BPA), which will support your customer’s personalized interactions and adapt to changing conditions in the marketplace.
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process automation, interactive intelligence, multichannel technology, intelligent process, business process, decision services, communications intelligence, customer interactions
    
Interactive Intelligence
Published By: SugarCRM     Published Date: Jan 17, 2014
The latest release of SugarCRM’s flagship product gives users new tools to build extraordinary customer relationships. Read an in-depth analysis of SugarCRM’s enhanced ability to help companies execute their customer-facing initiatives from Ovum, a leading technology research firm.
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swot assessment, sugarcrm, catalyst, software, crm, sugarcrm v7, relationship management, customer relationship
    
SugarCRM
Published By: SugarCRM     Published Date: Jan 17, 2014
The latest release of SugarCRM’s flagship product gives users new tools to build extraordinary customer relationships. Read an in-depth analysis of SugarCRM’s enhanced ability to help companies execute their customer-facing initiatives from Ovum, a leading technology research firm.
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swot assessment, sugarcrm, catalyst, software, crm, sugarcrm v7, relationship management, customer relationship
    
SugarCRM
Published By: uberVU via HootSuite     Published Date: Jan 17, 2014
Customers now expect the same level of service on social media from financial firms, insurance providers, and other regulated enterprises as they receive from technology and retail companies. But without the right compliance controls in place, your organization could violate customer privacy rules and other regulatory guidelines. Are you taking the right steps to ensure compliance?
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compliance, social media, social media management, enterprise, hootsuite
    
uberVU via HootSuite
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