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Published By: Integration New Media     Published Date: Apr 01, 2008
This new white paper by Integration New Media provides marketing agencies and multimedia developers with a strong foundation of information about Rich Internet Applications (RIAs). From basic definitions through to technology explanations, this white paper is a must-read for those looking to embrace new technologies to satisfy their clients’ growing needs.
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multimedia, ria, rich internet applications, web development, inm, integration new media
    
Integration New Media
Published By: Integration New Media, Inc.     Published Date: Sep 18, 2008
This new white paper by Integration New Media provides marketing agencies and multimedia developers with a strong foundation of information about Rich Internet Applications (RIAs). From basic definitions through to technology explanations, this white paper is a must-read for those looking to embrace new technologies to satisfy their clients’ growing needs.
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multimedia, ria, rich internet applications, web development, inm, integration new media
    
Integration New Media, Inc.
Published By: Interactive Intelligence     Published Date: Feb 27, 2013
Workforce management is more than just software, It requires a large amount of process definition and organizational consideration. These considerations are critical to the success of any workforce management program -- read on to learn more!
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workforce management, more than just software, interactive intelligence, organizational consideration
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Sep 11, 2013
The customer service contact center thrives on performance metrics. These metrics provide operational insight into the efficiency of the customer service process, including how effectively customer service representatives are performing their duties — as well as how well customers are being served. Many performance metrics are as old as the contact center industry itself and are still in widespread use today. The purpose of this paper is not to disparage existing contact center performance metrics or to suggest that these metrics no longer matter. The authors acknowledge that the metrics that matter to the reader’s contact center are the ones that make sense in that particular situation. Rather, this paper explores some of the emerging metrics that specifically acknowledge and address the changing attitudes, objectives and definition of the contemporary contact center.
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contact center metrics, interactive intelligence, contact centers, industry, representatives, performance metrics, customers, customer service process
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn the performance “metrics that matter” for the contemporary contact center, as the definition of efficient customer service evolves.
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contact center, strategic planning, budgeting tools, customer experience, big data, budgeting tools, workforce management, data solution, planning solutions
    
Interactive Intelligence
Published By: Intermedia     Published Date: Mar 01, 2016
This is a practical guide to implementing Intermedia’s Dedicated Hosted Exchange on AWS. What’s inside this guide: • A definition of Dedicated Cloud and its main benefits • Details of Intermedia’s Dedicated Exchange powered by AWS • The main benefits of the AWS platform for your business email • How can you get the cloud on your terms and not on a vendor’s terms • Steps to implement Intermedia’s Dedicated Exchange on AWS
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Intermedia
Published By: Intouch Insight     Published Date: Apr 23, 2018
Customer Experience (CX) has become a critical differentiator for companies. Consulting company Forrester has declared that we are in the “Age of the Customer,” and Gartner argues, “A superior customer experience is one of the few remaining means of sustainable competitive differentiation as the effects of globalization take their toll.” Despite its widely-recognized importance, CX continues to be a loosely-defined concept, with each organization seeming to have its own definition. Approaches to the discipline and the arrangement of CX teams and related roles vary widely from business to business, leading to some confusion within organizations trying to select a CX approach. Whether you are just starting your company’s CX journey or you are well on your way, this white paper will help you develop a thorough understanding of the discipline and the many ways organizations view and implement CX strategies, processes, and technologies. We’ll start by defining customer experience and its im
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Intouch Insight
Published By: Intouch Insight     Published Date: May 15, 2018
We know that great customer experiences lead to increased revenue. Happy customers are loyal customers, and loyal customers are more likely to share their positive experiences and recommend their favorite brands to people they know. But when it comes to making the connection between improved customer experience (CX) and revenue growth, CX pros often struggle to prove the value of their programs. The good news is there are many ways to show the return on investment (ROI) of customer experience initiatives. With the right measurement tactics in place, a solid business case can be developed.This guide includes definitions and formulas to measure the success of your own CX program.
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Intouch Insight
Published By: Jamf     Published Date: May 04, 2017
"With technology seemingly everywhere, a new generation of employees seeks a seemingly modern technology experience at work. This shift in employee mentality is prompting IT to reevaluate the definition of IT service, and the practices and workflows they deploy to users. The question is how does IT shift their practices to embrace the user-centric trend? Download this e-book for answers and learn: - The origins of the user-centric trend - Apple's role in evolving IT practices - Ways to implement and benefit from this new IT
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Jamf
Published By: Jebbit     Published Date: Jun 12, 2018
As marketers, we use data at every level, from determining Facebook targeting to timing a major product launch. But how often do we take a look under the hood at the quality and usefulness of our data? In this playbook, we’ll cover the strengths and weaknesses of third-party, second-party, and first-party data and where declared data fits into the current data landscape. You’ll learn plays for activating declared data for: Qualified lead generation 1-to-1 email personalization Custom audiences and personalized retargeting Audience building and profiling In this section, we’ll cover the definitions, sources, and strengths and weaknesses of third-, second-, and first-party data.
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data, jebbit, remarketing, audiences, omnichannel
    
Jebbit
Published By: Juniper Networks     Published Date: Jun 22, 2017
This study was conducted with independent global research firm Wakefield Research between November 24 through December 14th, 2015. The data was based on an online study of 20 content questions, plus screeners and demographics of 2704 respondents, in 8 markets: US, China, Australia, Japan, India, UK, Germany, and France. All respondents were restricted to the following industries: service provider organizations, healthcare, retail, and financial services. In this case, the definition of service provider includes companies offering web content services, cable, internet service providers, or telecom. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. Our team co-innovates with customers and partners to deliver automated, scalable and secure networks with agility, performance and value. Visit www.juniper.net for more information.
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security solutions, ransomware, security technologies, protection technologies, risk assessment, it security, server protection
    
Juniper Networks
Published By: KACE     Published Date: Nov 14, 2006
The classic definition of information security states that the goal is to protect information from possible breaches in confidentiality, integrity, or availability. This paper provides some context, then five simple solutions to help mid-sized organizations keep their end point security under control.
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enterprise security, perimeter, security appliance, information management, data protection, data integrity, smb, smbs, endpoint security, end point security, security hardware, kace
    
KACE
Published By: LeadLife Solutions     Published Date: Oct 20, 2008
80% of all leads produced by marketing are not followed up on by sales. A recent industry analyst report by CSO Insights reveals that many organizations could be at risk. Could your company be at serious risk of wasting valuable marketing dollars? Download the Lead Life Cycle Optimization: 2008 Analysis study today, and gain valuable insight on how you can more effectively optimize your organization's lead generation objectives specific to your business needs... Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}
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leadlife solutions, lead scoring, lead nurturing, lead generation, roi, crm
    
LeadLife Solutions
Published By: Level 3     Published Date: Mar 04, 2016
You’ve heard the varying definitions of UC&C. Now it's time for clarification. Download "Unified Communications & Collaboration: Navigating The "All-Or-Nothing” Misconception" to learn more about how a flexible approach to IP–enabled communications can suit your needs and expectations.
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level 3, ip enabled communications, planning, optimization
    
Level 3
Published By: LifeSize, a division of Logitech     Published Date: Nov 01, 2010
Before you purchase a new video communications system, it helps to think through a few key points which is found in this white paper.
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lifesize, video conferencing, multimedia presentation, productivity, high definition
    
LifeSize, a division of Logitech
Published By: LifeSize, a division of Logitech     Published Date: Aug 03, 2011
Explore what the market is saying about Video Conferencing, considering the leading manufacturers and latest trends. This whitepaper focuses on the types of systems available in the Video Conferencing market and who the key competitors are. It will also provide observations based on recent straw polls taken from respective IT enterprise leaders.
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video conference, video conferencing, videoconference, videoconferencing, hd video conferencing, high definition video, high definition videoconferencing, video communications
    
LifeSize, a division of Logitech
Published By: LifeSize, a division of Logitech     Published Date: Aug 03, 2011
With any newer technology, there are plenty of misconceptions and concerns about HD video communications. To aid your research and discovery process, we've outlined the five myths we receive most often.
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video conference, video conferencing, videoconference, videoconferencing, hd video conferencing, high definition video, high definition videoconferencing, video communications
    
LifeSize, a division of Logitech
Published By: LifeSize, a division of Logitech     Published Date: Aug 25, 2011
The top five myths of federal telepresence, along with the truth
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lifesize, video conferencing, multimedia presentation, productivity, high definition
    
LifeSize, a division of Logitech
Published By: LifeSize, a division of Logitech     Published Date: Aug 25, 2011
This briefing from the Government Business Council (GBC) describes the growth of telework and how agencies can identify key indicators for success...
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lifesize, video conferencing, multimedia presentation, productivity, high definition
    
LifeSize, a division of Logitech
Published By: LifeSize, a division of Logitech     Published Date: Aug 25, 2011
Learn more about how LifeSize is changing the game in the video space and what government agencies should be looking for when purchasing video confere
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lifesize, video conferencing, multimedia presentation, productivity, high definition
    
LifeSize, a division of Logitech
Published By: LifeSize, a division of Logitech     Published Date: Aug 25, 2011
This survey shows that technology has evolved in such a way that telework centers' function can translate to work station in employee's homes.
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lifesize, video conferencing, multimedia presentation, productivity, high definition
    
LifeSize, a division of Logitech
Published By: LogRhythm     Published Date: Sep 26, 2008
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The Gramm-Leach-Biley Act (GLBA) was enacted to ensure protection over customer’s records and information. LogRhythm can help financial institutions implement and perform procedures to indentify risks, eliminate or reduce these risks, and to monitor and maintain the implemented processes and procedures to ensure that the identified risks are effectively managed. Please read this whitepaper for more details…
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glba, glba compliance, gramm-leach-biley act, compliance, financial technology, finance, comply, security, information technology, information security management, log management, log analysis, log collection, log analyzer, log tool, logrhythm, security event management, web logs, log collection, regulatory
    
LogRhythm
Published By: Lombardi Software     Published Date: Dec 07, 2006
Ask 10 different vendors to define BPM or BPM suites, and you will likely get 10 variations of the definition, even though all vendors use the same basic terminology to explain it.  Learn more about BPM now.
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workflow, bpm, define bpm, business process management, bpm suite, process improvement, lombardi, lombardi software
    
Lombardi Software
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