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Published By: IBM     Published Date: Aug 01, 2016
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer insights professionals to compete, the use of customer understanding to optimize experiences at scale must be at the heart of all digital transformation initiatives. Digital intelligence provides a vision and approach that captures a holistic view of the customer in order to optimize digital interactions, engagements, and experiences. During his talk James McCormick will describe the vision and need for digital intelligence; the approach needed to make it a strategic initiative, and ultimately, how it will provide a competitive advantage.
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ibm, commerce, customer experience, analytics, customer engagement, customer insight
    
IBM
Published By: AWS     Published Date: Dec 19, 2018
There is no doubt that customers want to protect their environment against unplanned downtime. But what happens when disasters do occur? Download this webinar for a deep dive into the VMware Cloud on AWS Disaster Recovery (DR) use case. Experts from VMware and AWS jointly discuss the disaster recovery challenges that customers often face and detail how you can leverage VMware Cloud on AWS to overcome them. See demos of how you can use VMware Cloud on AWS for your DR scenario and hear from current customers. Download our webinar to learn The benefits of Disaster Recovery-as-a-Service (DRaaS), delivering on-site protection How automated orchestration accelerates failover and failback capabilities The ways DRaaS simplifies and modernizes your existing DR solutions What VMware Cloud on AWS DRaaS does to help reduce costs, simplify operations, and quicken recovery times
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AWS
Published By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: • Design a successful digital customer engagement strategy • Provide agents with a 360-degree view of the customer across all digital channels and voice • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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digital customer service, contact center, digital channel, ebook
    
Genesys
Published By: VMware     Published Date: Jun 04, 2019
What started as “digital” transformation has blossomed into a trend that’s driving organizations to become “digital businesses.” Using emerging technologies like analytics, machine learning, and an on-demand approach to delivering IT services, many organizations are moving to a cloud model to implement this transformation. Organizations that leverage the cloud can accelerate product development, speed innovation, and empower workers to be more productive.
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VMware
Published By: VMware     Published Date: Jun 04, 2019
"In an era where speed and performance are critical, moving to a software-centric approach in every area of the data center is the only way to get ahead in today's digital economy. A modern, software-defined infrastructure, enables organizations to leverage prior investments, extend existing IT knowledge and minimize disruption along the way. VMware and Intel provide IT organizations a path to digital transformation, delivering consistent infrastructure and consistent operations across data centers and public clouds to accelerate application speed and agility for business innovation and growth."
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VMware
Published By: IBM     Published Date: Feb 27, 2017
Advancements in analytics have sparked renewed excitement in the consumer products (CP) industry. Maturing analytics capabilities are now delivering greater value across major CP functions including marketing, sales, merchandising, supply chain, and more. Thus helping CP companies become more consumer and customer focused in all aspects of their businesses. Read this research report conducted by 'Consumer Goods Technology' to understand how, next-gen analytics capabilities is key in unlocking a deeper understanding of customers, help create successful new products, foster brand advocates and optimize distribution channels and ultimately shape demand
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cgt, analytics, consumer goods, distribution channels, advanced analytics
    
IBM
Published By: IBM     Published Date: Apr 21, 2017
"When the CMO Council recently asked more than 200 senior marketing decision makers how effectively they have aligned physical and digital experiences, half admitted that these integrated experiences were selective, at best. Yet it is alignment, consistency and connection that drive the foundational relationship between the brand and the buyer. The CMO Council, in partnership with IBM, will host a one-hour interactive webcast with industry-leading media, entertainment and telecommunications marketers to discuss how audience insights across the digital and physical experience have been turned into action, allowing these brands to personalize and enrich each engagement. Multiple case studies will also be discussed during the webcast that focus on the power of segmentation and innovations around cognitive computing. Speakers include Liz Miller, Senior Vice President of Marketing for the CMO Council; Jody Sarno, Dedicated Client Partner, Communications Industry for IBM; Chris Crayner, Ch
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ibm, senior marketing decision makers, audience targeting, digital experiences, branding
    
IBM
Published By: IBM     Published Date: May 23, 2017
Flexible deployment options, licensing models help take the challenges out of change. As you move toward the cloud, you're likely planning or managing a mixed environment of on- premises and on- cloud applications. To help you succeed in this transition, you need a trans-formative, mixed-workload database that can handle a massive volume of data while delivering high performance, data availability and the flexibility to adapt respond to business changes.
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cloud applications, mobile optimization, web-based applications, data availability, ibm, db2
    
IBM
Published By: IBM     Published Date: Jun 08, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, linux, windows, telecommunications, healthcare, oracle database
    
IBM
Published By: IBM     Published Date: Jul 26, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise data, windows, linux, telecommunications, healthcare, consumer banking
    
IBM
Published By: IBM     Published Date: Sep 28, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise database, oltp, telecommunications, healthcare, consumer banking
    
IBM
Published By: IBM     Published Date: Nov 08, 2017
Flexible deployment options, licensing models help take the challenges out of change. As you move toward the cloud, you're likely planning or managing a mixed environment of on- premises and on- cloud applications. To help you succeed in this transition, you need a trans-formative, mixed-workload database that can handle a massive volume of data while delivering high performance, data availability and the flexibility to adapt respond to business changes.
Tags : 
ibm, cloud, cloud computing, database, ibm db2
    
IBM
Published By: IBM     Published Date: Nov 08, 2017
Flexible deployment options, licensing models help take the challenges out of change. As you move toward the cloud, you're likely planning or managing a mixed environment of on- premises and on- cloud applications. To help you succeed in this transition, you need a trans-formative, mixed-workload database that can handle a massive volume of data while delivering high performance, data availability and the flexibility to adapt respond to business changes.
Tags : 
ibm db2, cloud, on-cloud applications, mixed-workload database
    
IBM
Published By: HotSchedules     Published Date: Apr 25, 2018
Successful restaurants know just how important a solid inventory management process is to delivering a great product and experience. Even so, many restaurants today still struggle with ordering the right amount of inventory. Statistics show that restaurants waste about 10% of their food product, that’s money literally thrown in the trash! There’s only so much time in a manager’s day to manually deal with all of it. This ebook will explore the exciting new frontier of intelligent restaurant operating platforms, and how modern inventory management systems can make the process easier and more successful for your managers.
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HotSchedules
Published By: Oracle     Published Date: Mar 01, 2019
Are you Cloud-Confident? Take five minutes and find out how you compare with your peers. Recent research conducted by Longitude looked at how companies are using cloud, and where it is delivering the greatest benefits. We've benchmarked some of the results in this short assessment tool. Are you ahead of the curve, or do you need to catch up?
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Oracle
Published By: New Voice Media     Published Date: Apr 03, 2017
Delivering personalised service for every customer is ultimate goal for most contact centres. Understanding who your customers are, tailoring the service you deliver to them and treating them as the individuals they are will improve customer satisfaction. Download our solution guide to find out: • How to deliver exceptional personalised service to every customer • How your telephony and Salesforce can work together to streamline service operations • How it all works in 5 customer service examples.
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New Voice Media
Published By: Datastax     Published Date: Aug 23, 2017
About 10 years ago big data was quickly becoming the next big thing. It surged in popularity, swooning into the tech world's collective consciousness and spawning endless start-ups, thought pieces, and investment funding, and big data's rise in the startup world does not seem to be slowing down. But something's been happening lately: big data projects have been failing, or have been sitting on a shelf somewhere and not delivering on their promises. Why? To answer this question, we need to look at big data's defining characteristic - or make that characteristics, plural - or what is commonly known as 'the 3Vs": volume, variety and velocity.
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datastax, big data, funding
    
Datastax
Published By: Datastax     Published Date: Aug 23, 2017
A holistic approach to using customer data to enable data-driven decisions for attracting, retaining, and delivering value through customer experience is what is going to drive many business initiatives over the next 12-month period. Though they each have varying degrees of capability to transform their customer experience applications and remain continuously available no matter what is critical to their success. Companies surveyed are eager to deliver a great customer experience and capture market share, but many CX journeys are hindered by business unit siloes, insufficient budget, and technical challenges. The responses provide key insights into the business priorities, challenges, and data technology needs of companies embarking on or in the midst of their CX journey.
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datastax, customer data
    
Datastax
Published By: Datastax     Published Date: May 14, 2018
" For any business that wants to successfully compete in today’s digital economy, it is not a question of if but rather how much of their business will be done with cloud applications. A cloud application is one with many endpoints including browsers, mobile devices, and/or machines that are geographically distributed. The application is intensely transactional (high velocity reads and/or writes), always available, and instantaneously responsive no matter the number of users or machines using the application. Download this free white paper and explore how DataStax customers are delivering real-time value at epic scale with their cloud applications. Explore the core database requirements that make businesses successful with cloud applications, which include continuous availability, linear scale, and geographic distribution."
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Datastax
Published By: Datastax     Published Date: Aug 27, 2018
" For any business that wants to successfully compete in today’s digital economy, it is not a question of if but rather how much of their business will be done with cloud applications. A cloud application is one with many endpoints including browsers, mobile devices, and/or machines that are geographically distributed. The application is intensely transactional (high velocity reads and/or writes), always available, and instantaneously responsive no matter the number of users or machines using the application. Download this free white paper and explore how DataStax customers are delivering real-time value at epic scale with their cloud applications. Explore the core database requirements that make businesses successful with cloud applications, which include continuous availability, linear scale, and geographic distribution."
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Datastax
Published By: Druva     Published Date: Sep 27, 2017
A massive migration is taking place fueled by strategic digital transformation initiatives focusing on increasing workload mobility while delivering scalable applications that reduce downtime and increase user productivity. Learn why organizations are now looking to the cloud as it represents an appealing option for managing VMware enterprise environments.
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vmware, digital transformation, workload mobility
    
Druva
Published By: Symantec     Published Date: Dec 13, 2017
This paper explores in more detail how you can use complementary application isolation and antimalware capabilities, delivered by Symantec Endpoint Protection, to achieve a more holistic, layered approach to your security, without sacrificing productivity.
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defenses, symantec, endpoint, protection, application, holistic, security, antimalware, isolation
    
Symantec
Published By: Symantec     Published Date: Dec 13, 2017
Symantec Endpoint Protection Mobile (SEP Mobile) offers the most comprehensive, highly accurate and effective mobile threat defense solution, delivering superior depth of threat intelligence to predict and detect an extensive range of existing and unknown threats. SEP Mobile’s predictive technology uses a layered approach that leverages massive crowdsourced threat intelligence, in addition to both device- and server-based analysis, to proactively protect mobile devices from malware, network threats, and app/OS vulnerability exploits, with or without an Internet connection.
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mobile, security, technology, deployment, enterprise, crow sourced, intelligence
    
Symantec
Published By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
Trintech is a global software provider with over 1,700 customers in over 100 countries. Across the globe, we focus on delivering value to our customers through local representation to build a community where we are known as a trusted partner to deliver best practice and enable process improvement.
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account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software, adjusting journal entries, recuing journal entries
    
Trintech EMEA ABM Pilot
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