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Published By: Adobe     Published Date: Oct 25, 2017
Outdated, manual services aren’t just frustrating for citizens, they slow government processes down and increase costs. The Governing Institute recently analyzed how well state governments deliver digital experiences for citizens, employees, and businesses. Read Delivering on the Digital Experiences that Drive Efficiency to learn: • How digital experiences measure up in all 50 states • About our new customer experience maturity model for state governments • Best practices for improving digital processes in your own state
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customer experience, digital government, digital maturity, customer-centric, customer engagement
    
Adobe
Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
The CSI Companies consists of four entities plus affiliate Anteo Group that provide staffing and specialized services to meet a wide range of client needs. Since 1994, the Jacksonville, Floridabased company has offered staff augmentation services, executive search, and direct hire of people for clients in healthcare, financial services, banking, retail/hospitality, technology, and other industries. The company serves businesses nationwide from its headquarters and three regional offices. Intel Inside®. Intel otwiera nowe mo?liwo?ci. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
    
DellEMC and  Intel®
Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
A new industrial revolution is barreling ahead, fueled by the Internet of Everything, social media, and cloud computing - bringing about fundamental changes in the way that we live and act. CIOs today are in a unique position to utilize technology to create business value and opportunity. Learn more about Dell EMC enterprise solutions in collaboration with Intel®. Intel Inside®. New Possibilities Outside. Learn more about Dell EMC enterprise solutions in collaboration with Intel® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
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ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
    
DellEMC and  Intel®
Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
A new industrial revolution is barreling ahead, fueled by the Internet of Everything, social media, and cloud computing - bringing about fundamental changes in the way that we live and act. CIOs today are in a unique position to utilize technology to create business value and opportunity. This requires a careful balance of the traditional skills of the CIO, managing the data center infrastructure while driving business strategy and impacting the customer experience. Intel Inside®. Intel otwiera nowe mozliwosci. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
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ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
    
DellEMC and  Intel®
Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
A new industrial revolution is barreling ahead, fueled by the Internet of Everything, social media, and cloud computing - bringing about fundamental changes in the way that we live and act. CIOs today are in a unique position to utilize technology to create business value and opportunity. This requires a careful balance of the traditional skills of the CIO, managing the data center infrastructure while driving business strategy and impacting the customer experience. Learn more about Dell EMC enterprise solutions in collaboration with Intel®. Intel Inside®. Nya möjligheter på utsidan. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
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ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
    
DellEMC and  Intel®
Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
A new industrial revolution is barreling ahead, fueled by the Internet of Everything, social media, and cloud computing - bringing about fundamental changes in the way that we live and act. CIOs today are in a unique position to utilize technology to create business value and opportunity. This requires a careful balance of the traditional skills of the CIO, managing the data center infrastructure while driving business strategy and impacting the customer experience. Learn more about Dell EMC enterprise solutions in collaboration with Intel®. Intel Inside®. Para un mundo de nuevas posibilidades. Procesador Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, el logotipo de Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, el logotipo de Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi y Xeon Inside son marcas comerciales de Intel Corporation o de sus filiales en Estados Unidos y/o en otros países.
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ultrabook, celeron, celeron inside, core inside, intel, el logotipo de intel, intel atom, intel atom inside
    
DellEMC and  Intel®
Published By: VMWare EMEA     Published Date: Oct 23, 2017
Today, applications facilitate commerce on a global scale. They play a key role in delivering products and services to customers, a role that directly affects the success of the business. Companies that rapidly deploy, update, and manage business applications have a competitive advantage. To maintain this fast pace, many organizations have adopted a hybrid cloud—a combination of private and public clouds—to become more agile. But true agility isn’t easy
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
VMWare EMEA
Published By: VMWare EMEA     Published Date: Oct 23, 2017
To meet the challenges of managing such a complex environment, IT teams need an enterprise-ready cloud management platform that can support multivendor environments, automate application and service delivery, and facilitate operations and governance. VMware provides an enterprise-ready cloud management platform that delivers the industry’s most complete solution for managing a heterogeneous, hybrid cloud, and supports cloud management requirements across Day 1 and Day 2 operations for compute, storage, network and application level resources. The VMware solution is in use today across a wide range of industries and use cases, delivering benefits such as faster provisioning, optimized IT operations, and lower capital spending. To learn more about the VMware cloud management platform, visit http://www.vmware.com/virtualization/ cloud-management.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
VMWare EMEA
Published By: DellEMC and Intel®     Published Date: Oct 18, 2017
The CSI Companies consists of four entities plus affiliate Anteo Group that provide staffing and specialized services to meet a wide range of client needs. Since 1994, the Jacksonville, Floridabased company has offered staff augmentation services, executive search, and direct hire of people for clients in healthcare, financial services, banking, retail/hospitality, technology, and other industries. The company serves businesses nationwide from its headquarters and three regional offices. Intel Inside®. Nya möjligheter på utsidan. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel logotyp, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside logotyp, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi och Xeon Inside är varumärken som tillhör Intel Corporation eller dess dotterbolag i USA och/eller andra länder
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ultrabook, celeron, celeron inside, core inside, intel, intel logotyp, intel atom, intel atom inside
    
DellEMC and  Intel®
Published By: ServiceNow     Published Date: Oct 11, 2017
For years, companies have used CRM as the software of choice to manage customer engagement and information, in an attempt to deliver a great customer experience. Managing the front end of the engagement process is important. However, delivering proactive customer service – that prevents and resolves issues – requires much more than that. At ServiceNow, we believe that it is time to rethink the fundamentals of CRM and customer service and we invite you to explore the new strategies, processes, and technology presented in this toolkit. Doing so will enable your customer service teams to connect seamlessly with other departments and deliver the effortless and proactive service experience your customers expect. We hope you find the collection of research reports and whitepapers valuable.
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ServiceNow
Published By: ServiceNow     Published Date: Oct 11, 2017
Delivering world-class customer service is possible when IT engages the entire enterprise in the design of products, services and technologies. Our research helps IT and lines of business to establish goals, objectives and projects to provide exceptional service with the customer in mind.
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ServiceNow
Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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ServiceNow
Published By: Oracle Analytics     Published Date: Oct 06, 2017
Business decision making is undergoing a data-infused renaissance. Organizations are tired of the limitations of spreadsheets and dealing with long IT business intelligence (BI) development cycles just to gain access to the data they need now. Fortunately, with the advent of visual analytics and discovery tools (many offered in the cloud), the journey to data insight is getting simpler and faster. Rather than trying to divine meaning from a group of predefined reports or simple static dashboards, visual analytics helps users gain insights from data more quickly using intuitive data visualization. Increasingly, visual analytics tools provide easy-touse data preparation features for better data access. They support collaboration, mashups, and storytelling. TDWI Research sees growing interest in applying more modern, up-to-date tools for working with data.
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Oracle Analytics
Published By: Sprinklr     Published Date: Sep 28, 2017
Customer service today is broken, and the data shows it. Tried-and-true customer service models are losing your organization customers and prospects. So what is the solution? It’s called social customer service.
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social customer service, social media customer service, social media, social, customer service, customer care, customer reviews
    
Sprinklr
Published By: IBM     Published Date: Sep 28, 2017
Welcome to the era of the digital enterprise, where digital is your journey and cognitive is your destination. As business leaders, you are under growing pressure to use information to its fullest potential, delivering new customer experiences as fuel for business growth. The digital economy is changing the way we gather information, gain insights, reinvent our businesses and innovate both quickly and iteratively A hybrid cloud environment, combining traditional IT systems and public cloud, enables you to extend business processes beyond the walls of your organization. For example, many organizations use public cloud as a collaborative development environment to create innovative applications that can then be ported to an on-premises or hybrid production environment.
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cognitive era, digital, database, hybrid cloud environment, public cloud
    
IBM
Published By: IBM     Published Date: Sep 28, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise database, oltp, telecommunications, healthcare, consumer banking
    
IBM
Published By: Druva     Published Date: Sep 27, 2017
A massive migration is taking place fueled by strategic digital transformation initiatives focusing on increasing workload mobility while delivering scalable applications that reduce downtime and increase user productivity. Learn why organizations are now looking to the cloud as it represents an appealing option for managing VMware enterprise environments.
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vmware, digital transformation, workload mobility
    
Druva
Published By: CA Technologies     Published Date: Sep 25, 2017
In a fast-changing app economy, agility and alignment are king. Without these attributes, it’s difficult to address top priorities around growth, customers and workforce. Organizations need to know that they’re developing and delivering the solutions that customers want when they want them. That means aligning the right resources to best-bet projects in order to roll out new offerings on time and within budget—and ultimately deliver value to the business.
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management, engagement, employee, workflow, productivity, ca technologies
    
CA Technologies
Published By: DellEMC and Intel®     Published Date: Sep 20, 2017
The CSI Companies consists of four entities plus affiliate Anteo Group that provide staffing and specialized services to meet a wide range of client needs. Since 1994, the Jacksonville, Floridabased company has offered staff augmentation services, executive search, and direct hire of people for clients in healthcare, financial services, banking, retail/hospitality, technology, and other industries. The company serves businesses nationwide from its headquarters and three regional offices. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel logotyp, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside logotyp, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi och Xeon Inside är varumärken som tillhör Intel Corporation eller dess dotterbolag i USA och/eller andra länder
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ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
    
DellEMC and  Intel®
Published By: Akamai Technologies     Published Date: Sep 12, 2017
It’s more complex and expensive than ever to deliver seamless web experiences to any customer on any device, anywhere. Images are becoming the top obstacle to delivering high performing, responsive sites. View this infographic to see how you can solve the image management problem.
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web image, responsive world, seamless delivery, customer experience
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Sep 12, 2017
Online images used to be simple. In the past, they weren’t the focal point of a page — there were only a handful of images on a given page and all users were viewing online images on a desktop with dial-up. That has all changed. Today’s web pages are dynamic, filled with images and viewed by end users on different devices with varying connectivity. As audience expectations for rich web experiences have grown, so has the requirement to deliver increasingly image-heavy web applications. The problem? The cost and complexity of creating, storing, and delivering web images tailored for every device poses a significant challenge for businesses, but failing to address the increasing diversity across devices and networks will lead to a poor and inconsistent user experience. Current solutions don’t solve this problem completely.
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cloud image management, online images, web applications, devices, web experience
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Sep 12, 2017
The modern digital experience is very much a visual experience. It's through images that we tell our stories, market our products, impart news, and entertain — and forge an emotional connection with our customers. However, delivering today's increasingly image-rich experiences is fraught with complexity. It requires dozens of renditions to optimize an image for all the devices that customers are using, not to mention their current network connection. Without an automated system, it's a daunting task. Dynamic imaging technology is the solution.
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digital experience, imaging, imaging solution, system automation, customer experience
    
Akamai Technologies
Published By: Zebra Technologies     Published Date: Sep 11, 2017
Zebra for Android devices help your people achieve new efficiencies out in the field, whether they’re delivering, selling, inspecting, monitoring, repairing or servicing.
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mobile technologies, machine to machine communication, automation increase, accurate data capture, team collaboration, mc92000 mobile computer, mobility dna software, traceability
    
Zebra Technologies
Published By: Zebra Technologies     Published Date: Sep 06, 2017
Learn how Zebra's Visibility Services allow you to see the location, status, and usage of your critical assets and increase your bottom line.
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device visibility, efficient device management, asset productivity, asset tracking, device performance, device connectivity, device utilization, security vulnerability
    
Zebra Technologies
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