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Published By: Jive Software     Published Date: Jun 26, 2013
Let's get real. Social business isn't just about connecting employees and customers to "collaborate better" wherever they are, from whatever device. It's about delivering real value to enterprises, to the tune of $1.3 trillion annually, according to the McKinsey Global Institute. Check out the latest eBook on Social Intranet and see what you're missing
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social intranet, social business
    
Jive Software
Published By: Genesys     Published Date: Jun 20, 2013
The right contact center is a business advantage, because delivering exceptional service to your customers improves their satisfaction and loyalty, and results in increased revenues. The right contact center can also reduce TCO by reducing the need for IT support and replacing inflexible voice-only ACDs that have become expensive to maintain across one or many sites.
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contact centers, customer service, solution, technical, technology, drive business, voice, strategy
    
Genesys
Published By: VMTurbo     Published Date: Jun 18, 2013
VMware vCloud Director has created tremendous potential for service providers and enterprises to deliver agile and cost effective Infrastructure-as-a-Service (IaaS) through its ability to automate the self-provisioning of virtual data center service offerings by customers. Since a multitude of commodity cloud providers have appeared seemingly overnight, service providers and enterprises must harness technologies like vCloud Director to reduce the overall cost of delivering compute services. With automated self-service provisioning in place, the next wave of opportunities for cost and performance optimization lies in operations management. This document details how VMTurbo Operations Manager delivers unique business value, addressing significant gaps in VMware vCloud offerings.
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compute service, vmware vcloud, director environments, reduce costs
    
VMTurbo
Published By: The SAVO Group     Published Date: Jun 14, 2013
Many marketers are aware of the sobering statistic that up to 90% of content created for sales support is ignored by the field and more than 74% of sellers re-write/create their own sales collateral. Watch this on-demand webinar to get tips for creating and delivering content when and where your sales team needs it most.
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savo group, on-demand webinar, volocity, visibility, control, sales support
    
The SAVO Group
Published By: Teradata     Published Date: Jun 12, 2013
Nationwide Mutual Insurance Company operates in a very competitive industry, so it must constantly prepare to meet new challenges as well as build on past successes, maximizing ever asset including its information. In fact, Nationwide's vision - the recognition of its information as a strategic asset - has proved to be a key factor in the company's success. Download this paper to learn more.
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big data, big data analytics, customer relationships, customer knowledge store
    
Teradata
Published By: Genesys     Published Date: Jun 11, 2013
Delivering exceptional multichannel customer service takes a coordinated effort across four dimensions — strategy, process, technology and people management.
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value-added, customer service, media, voice, strategy, multichannel, people management, process, technology
    
Genesys
Published By: HP - Enterprise     Published Date: Jun 05, 2013
In today’s mobile world, the user is at the center of the application experience. This is true whether the user is a customer, a partner, or an employee. Yet meeting the needs for the enterprise user poses particular challenges. Apps must work seamlessly across devices and screen sizes, enabling real-time collaboration, without sacrificing data security. This balance requires a mobile app development platform built for the unique demands of the enterprise.
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applications, apps, mobile applications, mobile, user-driven, data security
    
HP - Enterprise
Published By: Genesys     Published Date: May 14, 2013
Today, the gap between a customer’s expecta-tions and the service they receive is huge. Customers are increasingly knowledgeable about the products they use, and demand value-added, personalized customer service in real-time, using voice, text-based media types like email and chat, and social media.
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genesys, customer service, social media, personalized customer service, text-based media, people management
    
Genesys
Published By: Sponsored by HP and Intel®     Published Date: May 10, 2013
Cloud computing has emerged as one of the prevailing IT trends today. By providing greater levels of provisioning and automation, cloud computing can help organizations become more nimble, reduce operating costs, improve application performance, and better allocate their compute resources. It enables organizations to more flexibly scale their IT infrastructure while reducing the administrative burden on IT organizations. But IT departments determined to take advantage of these benefits are at risk of losing control of their infrastructure. Read this white paper to understand how the HP CloudSystem Matrix is an integrated IT infrastructure solution that meets this challenge head-on, enabling organizations to simplify their IT infrastructure, reduce their management burden, and streamline operating costs. Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other count
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delivering, cloud, integrated infrastructure, hp cloudsystems, operating costs, enabling organizations
    
Sponsored by HP and Intel®
Published By: Sponsored by HP and Intel®     Published Date: May 10, 2013
Thanks to the emergence of cloud computing, it’s no longer possible for IT departments to be just a builder and manager of technology; you must also now be a broker of IT services across the enterprise. Consequently, you need to design an IT environment that offers the flexibility, efficiency, and security to meet these expectations and aligns services with business needs. This is a task that’s best achieved by striking a balance among IT domains, spanning traditional internal IT, private, and public cloud environments. But how do you achieve the right IT balance for delivering cloud services? Read this white paper to find out. To Learn about the HP Discover 2013 event in Las Vegas, click here: http://bit.ly/PTt3yD Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries.
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it environment, cloud, all about service, it departments, it services
    
Sponsored by HP and Intel®
Published By: Citrix NetScaler     Published Date: May 06, 2013
The Mobile future is here now and a network infrastructure that supports mobile initiatives needs to be flexible and scalable, while delivering uncompromised performance and security. With Citrix XenMobile MDM and Citrix NetScaler, IT can address the full range of enterprise mobility requirements. Here’s a guide to help ensure your enterprise mobile workers are empowered with the full mobility their work requires as well as the ability to use the device of their choice. Take advantage of a complete, robust platform that addresses the full range of mobile business requirements—simply and securely.
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citrix xenmobile, citrix netscaler, mobility, delivery enterprise mobility, citrix, mobility
    
Citrix NetScaler
Published By: HP and Intel ®     Published Date: May 06, 2013
While virtualization is delivering clear benefits to multiple areas of IT, organizations need to start thinking about it holistically to serve business needs. Learn more about maximizing the value of your virtualization IT environment with this CIO.com eBook.
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virtualization, enterprise, data center, benefits
    
HP and Intel ®
Published By: HP and Intel ®     Published Date: May 03, 2013
In this white paper, Stratecast explores the relationship between hardware and software components in delivering a high-performing cloud environment. We present a list of questions to guide the reader in evaluating the offers of different cloud providers. Finally, we consider HP integrated solutions (hardware tuned to service automation platforms) as an effective choice for building a high-performance cloud environment.
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software, hardware, integration, competitive advantage, cloud, infrastructure
    
HP and Intel ®
Published By: HP and Intel ®     Published Date: May 02, 2013
It is very clear that datacenter managers need, in addition to server virtualization, the virtualization, pooling, and management of all the other resources that interoperate with their VMs. They require virtualized network interconnects and storage. They also need the tools to manage and automate these converged IT assets as an integrated datacenter system. This more agile system is the key to enabling the shift to a cloud-based infrastructure IT delivery model. Solution providers like HP are now addressing the need for more optimized and agile IT solutions. They are delivering virtualized storage, virtual application network (VAN) infrastructure, and the orchestration software to manage and automate all these ingredients as a single system. Read this whitepaper to learn more.
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data center, virtualization, data center management, automation, agile, storage, van, virtual application network, infrastructure
    
HP and Intel ®
Published By: IBM     Published Date: Apr 26, 2013
Virtualization continues to lead a sea change for enterprise-scale data centers and cloud environments, delivering well-established benefits such as cost savings, reduced physical space and power requirements, simpler and more flexible testing environments, faster server provisioning, and improved return on investment. Yet for many organizations, one of virtualization’s greatest benefits is only now being realized in the form of highly portable and flexible virtual images. Natural extensions of virtualization technology, virtual images help organizations achieve even greater efficiencies and cost savings.
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control, virtual, lifecylce, enterprise, data centers, cloud environments, virtualization
    
IBM
Published By: Datto Inc.     Published Date: Apr 15, 2013
Looking to expand your recurring revenue? Need a key to open the door to small business? Learn how Datto ALTO answers both questions, as the key to BDR for small business. Datto wants you to succeed. As the only 100% channel-focused backup, disaster recovery (BDR) and intelligent business continuity (IBC) vendor, Datto is focused on the success of our Partners. Our Partners succeed by delivering award-winning solutions to their clients that are easy to sell, easy to manage, and will eliminate downtime in the event of a natural or technical disaster.
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small business, datto alto, bdr solutions, recurring revenue
    
Datto Inc.
Published By: Datto Inc.     Published Date: Apr 15, 2013
Small businesses are positioned for the perfect data storm: more data, at more value, with more risk. Their challenge has been not having an enterprise-class BDR solution built with their specific pain points in mind. Datto ALTO, and you, can change that. Datto wants you to succeed. As the only 100% channel-focused backup, disaster recovery (BDR) and intelligent business continuity (IBC) vendor, Datto is focused on the success of our Partners. Our Partners succeed by delivering award-winning solutions to their clients that are easy to sell, easy to manage, and will eliminate downtime in the event of a natural or technical disaster.
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datto redefines bdr for small business, bdr solution, datto alto, robust bdr solution
    
Datto Inc.
Published By: Oracle     Published Date: Apr 05, 2013
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
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competitive market, exceptional multichannel service, service, customer service, tough challenge, oracle, agile, secure, reliable
    
Oracle
Published By: TeamQuest     Published Date: Mar 28, 2013
Is Virtualized IT Stalled On Delivering Performance? Read this white paper to discover some solutions that help address performance problems head-on.
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virtualized it, teamquest, deliverying performance, response time, applications, performance
    
TeamQuest
Published By: SAS     Published Date: Mar 21, 2013
Optimization is the key to delivering ever-increasing ROI, with flat or declining marketing budgets. In this whitepaper, learn best practices for optimizing your marketing activities, and do more with less.
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optimization, marketing, data, best practices
    
SAS
Published By: TeamQuest     Published Date: Mar 04, 2013
Virtualization and cloud architectures can actually make it harder to deliver consistent performance to critical applications. Best practice performance management can help IT virtualize applications that require guaranteed performance.
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virtualization, network, performance, cloud, cloud computing, enterprise applications
    
TeamQuest
Published By: Sponsored by HP     Published Date: Feb 26, 2013
Savvy IT professionals are finding that blade servers are less expensive than traditional rack servers for most new deployments, while also delivering improvements in agility, scalability and manageability.
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blade servers, virtualization, network, storage, datacenter, cost of ownership, roi
    
Sponsored by HP
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
The modern contact center is a company's primary resource for delivering a differentiated customer experience and driving efficient and cost-effective customer satisfaction. Top tier contact centers make regular investments in advanced technologies.
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implementing skills, routing, interactive intelligence
    
Interactive Intelligence
Published By: Sponsored by HP and Intel ®     Published Date: Feb 21, 2013
HP CloudSystem Matrix enables organizations to realign traditional technology silos into virtual pools sharable by different applications and flexible enough to change as business needs evolve.
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integrated, infrastructure, cloud it, public cloud, hybrid cloud
    
Sponsored by HP and Intel ®
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