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Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
Published By: Samsung     Published Date: Jun 20, 2019
We are witnessing the digitisation of the entire retail ecosystem. While many have long debated whether online or offline will ‘win’ the retail battle, it is becoming clear that the future face of retail is a seamless merger of the two. Converge with data and logistics and you have a single, integrated overview that forms the blueprint for the next wave of disruption in retail. Samsung Display Solutions provide a digital canvas for retailers to create their own immersive experiences. To find out how download this whitepaper today!
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samsung, display solutions, retail ecosystem
    
Samsung
Published By: Samsung     Published Date: Jun 20, 2019
Amongst the vast range of trends disrupting the workplace, we are seeing a significant change in the behaviours and expectations around an organisation’s most fundamental asset: its people. As organisations innovate every aspect of their workspace, the future requires them to rethink and redesign the way their employees engage, collaborate and be productive. Download this whitepaper to find out how Samsung Corporate Display Solutions can help your organisation transform.
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samsung, corporate display solutions, workplace transformation
    
Samsung
Published By: Dell     Published Date: Dec 12, 2017
Selecting the best computing solutions within higher education can be a challenge with so many uses and options today. This use case guide takes into consideration higher education needs regarding form factor and key features. Take a look at this guide to learn how the computing choices made can facilitate the student learning environment whether in computer labs, in interactive learning spaces, or if learning takes place on the go via academic-related activities with digital signage located in the hallway. Read this paper today to find out the best desktop and display solutions to meet the needs of university and college students.
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Dell
Published By: Dell EMC     Published Date: May 09, 2018
Selecting the best computing solutions within higher education can be a challenge with so many uses and options today. This use case guide takes into consideration higher education needs regarding form factor and key features. Take a look at this guide to learn how the computing choices made can facilitate the student learning environment whether in computer labs, in interactive learning spaces, or if learning takes place on the go via academic-related activities with digital signage located in the hallway. Read this paper today to find out the best desktop and display solutions to meet the needs of university and college students. Intel Inside®. Powerful Productivity Outside. Intel® Xeon® processor Intel, the Intel logo, Xeon and Xeon Inside are the trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell EMC
Published By: Oracle     Published Date: Nov 15, 2017
This Webcast displays why choose Oracle Cloud solutions View this video now to find out more.
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oracle database, enterprise, quality assurance, data center, server infrastructure, storage management, oracle
    
Oracle
Published By: Tharpe Robbins     Published Date: Jun 23, 2014
Do you recall the commercial a cellular provider once ran a that displayed cellular-connection “bars” above people’s heads to indicate the signal strength of the connection? Maybe that’s the way we can all look at employee engagement. Employee engagement is measurable, and we call that engagement signal strength (ESS). It’s not a static score, but a dynamic measurement that may change every day depending on what happens at work with a co-worker or supervisor, or at even home. This white paper from TharpeRobbins explains how you can understand your ESS and increase it with smart solutions.
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employee engagement, rewards, awards, recognition, performance recognition, length of service recognition, organization performance, attract talent
    
Tharpe Robbins
Published By: Cherwell Software     Published Date: Apr 24, 2019
Each year, a total of 180,000 IT service tickets are created and processed. These include requests and incidents of all kinds, such as the provision of the flight information displays, an employee request for a laptop, through to IT equipment for an airline customer. The Airport’s IT team therefore decided to undertake a complex and ambitious project, entitled “ITSM 2020,” which aimed to establish a uniform and future-oriented IT service management system that would effectively and efficiently serve all areas of Munich Airport. Munich Airport evaluated various bidders in a two stage process conducted on the basis of the European Union tendering procedures. Cherwell was able to hold its own against other ITSM solutions both technically and in terms of price.
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Cherwell Software
Published By: Microsoft Visual Studio Team System     Published Date: Apr 29, 2009
Today’s economic climate presents challenges in achieving business differentiation.  Investing in innovation during an economic downturn may seem counterintuitive at first, but it can help companies pull ahead of the competition by displaying a show of strength in a climate of weakness.  The Microsoft® Application Platform can help organizations do more with less, enabling them to more quickly, efficiently, and cost-effectively deliver custom solutions that provide strong business value.
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microsoft, vsts, microsoft vsts, affordable innovation, application platform, custom solutions, application life-cycle management, rich development platform
    
Microsoft Visual Studio Team System
Published By: Cisco     Published Date: Sep 07, 2016
This white paper displays the proper essential insights needed to drive rapid growth and effective innovation with collaboration solutions.
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Cisco
Published By: Quantcast     Published Date: Feb 19, 2014
In 2012, 1.8 trillion display ads were paid for, but not seen. For advertisers looking for results, this is an unnecessary waste of effort and budget! Thankfully the industry is rallying towards a viewability standard, signaling a new wave of accountability for publishers, advertisers and ad vendors. As advertisers embrace viewability, they can benefit from knowing that their ads are seen, eliminating waste, and increasing campaign accountability and effectiveness.
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quantcast, viewability, advertising, display advertising, advertising solutions, vendors, publishers, cpm
    
Quantcast
Published By: DocuSign     Published Date: Aug 09, 2016
This white paper displays how Forrester examines the range of solutions available to digitize operational processes.
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docusign, techradar, client satisfaction, technology, electronic contract, paperless, reduce costs
    
DocuSign
Published By: Quantcast     Published Date: Feb 13, 2015
Over the past few years, we've seen advertisers increase their display ad spend to reach more customers online where they spend the majority of their time. In an industry that is constantly innovating, we know the challenge to achieve higher performance goals becomes more and more difficult. Whether you’re new to online advertising or a seasoned pro, read our game plan to evaluate and improve your display performance.
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display advertising, quantcast, rtb, advertiser solutions
    
Quantcast
Published By: BlueHornet     Published Date: Apr 12, 2010
Every popular email client will display HTML content sent in email. However, not every email client has a "web standards" compliant HTML rendering engine. Therefore, the same email may render differently across different email clients. This whitepaper offers practical solutions to help designers, coders, and non-designers alike build a successful email that will render well across all email platforms.
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bluehornet, html email rendering, email platforms, best practices, css, coding
    
BlueHornet
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