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Published By: IBM     Published Date: Nov 19, 2012
Learn how IBM Cognos TM1 v10.1 can drive innovation into your enterprise planning, analysis and profitability modeling process. See how you can establish a more dynamic, reliable planning, analysis and more.
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ibm, cognos, ibm cognos, tm1, v10.1, it innovation, analysis
    
IBM
Published By: SAP     Published Date: Jul 25, 2012
With best-in-class processes supported by the right IT infrastructure, today's service parts organizations can operate at a new level of flexibility, efficiency, and responsiveness. This paper is the first in a five-part series that describes the best-in-class processes of Cat Logistics Services Inc. (Cat Logistics), a wholly owned subsidiary of Caterpillar Inc. It explores how Cat Logistics has optimized its demand-planning processes to proactively address customer demands and drive profitable growth.
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infrastructure, technology, cat logistics, caterpillar, management
    
SAP
Published By: SAP     Published Date: Jul 17, 2012
With best-in-class processes supported by the right IT infrastructure, today's service parts organizations can operate at a new level of flexibility, efficiency, and responsiveness. This paper is the first in a five-part series that describes the best-in-class processes of Cat Logistics Services Inc. (Cat Logistics), a wholly owned subsidiary of Caterpillar Inc. It explores how Cat Logistics has optimized its demand-planning processes to proactively address customer demands and drive profitable growth.
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infrastructure, white paper, best processes, growth
    
SAP
Published By: IBM     Published Date: Jun 07, 2012
You need a single view of the customer, inventory orders and shipments everywhere - across all channels, from order initiation through to fulfillment, including returns. So you know exactly what you need, where you need it and when. Access the perfect order briefcase to learn how you can achieve.
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commerce, ibm, inventory, customer, cross channel, sales
    
IBM
Published By: Oracle Corporation     Published Date: May 11, 2012
Download this whitepaper, for a clear view of Oracle BI 11g and how it is designed to help today's organizations drive profitable growth, change, and many other operational and financial performance goals.
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oracle, 11g, growth, change, operation, financial, performance, scorecards, business intelligence, alignment, insights, analytics
    
Oracle Corporation
Published By: SAS     Published Date: Mar 01, 2012
Learn what criteria distinguished certain companies as top performers within the SMB sector, the factors to consider when assessing your organization's BI competency and the required actions to achieve best-in-class performance.
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sas, analytics, business analytics, business intelligence, customer intelligence, data management, fraud & financial crimes, high-performance analytics, it management, ondemand solutions, performance management, risk management, sas® 9.3, supply chain intelligence, sustainability management, business intelligence, michael lock, predictive analytics, business insight, business visibility
    
SAS
Published By: Intacct Corporation     Published Date: Jan 24, 2012
To drive revenue opportunities, improve productivity, and grow profits, services and project focused companies must streamline, automate and unify the financial and operational processes of services delivery.
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cloud, intacct, financial reporting, finance, business, visibility, cloud computing, reporting, real-time, profit
    
Intacct Corporation
Published By: iKnowtion     Published Date: Nov 09, 2011
Marketing executives seek ways to generate incremental revenue from marketing programs. A national retailer used customer insights and a customer development framework to drive profitability and generate millions of dollars in incremental revenue and greater profitability.
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crm solutions, crm strategies, customer experience, customer engagement, incremental revenue, increasing profits, retail, customer insights, frameworks, profitability, marketing analytics, iknowtion, segmentation
    
iKnowtion
Published By: iKnowtion     Published Date: Nov 09, 2011
This consumer goods company needed a data-driven approach to determine motivating customer offers that meet both sales and profitability goals. iKnowtion developed an analytic solution that determines the optimal offer for each customer to maximize results.
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offer optimization, consumer goods, incentives, forecasting, marketing analytics, iknowtion, automotive
    
iKnowtion
Published By: BMC Software     Published Date: Jul 01, 2011
All SaaS help-desks are not created equally. From basic ticket logging to full-featured, enterprise-grade service management solutions, there truly is something for everyone. Learn more about the key factors in deciding between a comprehensive or a slimmer selection for your organization.
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saas, help desk software, bmc, it helpdesk, helpdesk system, cloud based help desk, simple, affordable, bmc software, drive profit, reduce risk
    
BMC Software
Published By: BMC Software     Published Date: Jul 01, 2011
You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades.  Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world.  Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible
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itil, help desk software, bmc, cloud based help desk, simple, affordable, bmc software, drive profit, reduce risk
    
BMC Software
Published By: BMC Software     Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
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service management, bmc software, itil, saas, help desk software, delivery model, cloud based help desk, simple, affordable, bmc, drive profit, reduce risk, paul avenant
    
BMC Software
Published By: SAP     Published Date: Apr 13, 2011
As a midsize company, you need to be faster and more focused than your bigger competitors. The SAP® BusinessObjectsT Edge Strategy Management application helps you develop the business agility to quickly align resources and execute changing strategies to drive efficiency and profitability.
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planning, consolidation, small businesses, midsize companies
    
SAP
Published By: SAS     Published Date: Apr 13, 2011
This paper will outline the value and methods involved in data mining across both quantitative and qualitative data. In addition, it will describe the data transformations necessary before doing such work, and the tools that are particularly valuable for mining mixed data types.
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business intelligence, michael lock, predictive analytics, business insight, business visibility, small to medium sized business
    
SAS
Published By: SAP     Published Date: Mar 29, 2011
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value - where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.
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sap crm, ecosystem, crm deployment, crm culture
    
SAP
Published By: SAP     Published Date: Aug 24, 2010
To be successful, operations requires integrated business management methodologies and systems that assist in making better, faster decisions and provide visibility into key performance drivers, such as employee productivity, asset utilization, and project profitability.
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sap sme, operation management, decision making, ceo, chief executive officer, integrated business management, productivity, business performance, enterprise resource planning system, erp
    
SAP
Published By: iKnowtion     Published Date: Aug 11, 2010
Marketing executives seek ways to generate incremental revenue from marketing programs. A major retailer used customer insights and a customer development framework to drive profitability and generate millions of dollars in incremental revenue and greater profitability.
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crm strategies, customer marketing, crm, marketing effectiveness, marketing analytics, lift modeling, incremental revenue, greater profits
    
iKnowtion
Published By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
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microsoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program, performance data analysis
    
Microsoft Dynamics CRM
Published By: Mcorp Consulting     Published Date: Feb 17, 2010
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm
    
Mcorp Consulting
Published By: SAP Inc.     Published Date: Jun 16, 2009
Explore the latest feedback from HR organizations about how they are now taking on a much greater role in strategic business activities. The study finds that HR top performers are managing to strike the right balance between efficient transaction processes, cost, and service delivery.
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sap, human resources, human capital management
    
SAP Inc.
Published By: Mcorp Consulting     Published Date: May 12, 2009
Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm
    
Mcorp Consulting
Published By: Sun Microsystems     Published Date: Nov 14, 2008
This free white paper reveals how businesses are benefiting from latest generation of open storage systems. Years ago, all servers were closed and proprietary; then open systems hit the market, combining rapid technological innovation with market-driven choice. In the white paper, you'll explore how open architectures are helping some of today's best-known enterprise names stay flexible and profitable.
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open storage, sun, sun microsystems, opensolaris, iscsi, sas, hpc, web 2.0, server virtualization
    
Sun Microsystems
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