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Published By: Salesforce.com     Published Date: Sep 20, 2013
In 2013 Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The research was designed to specifically examine new channels for service delivery such as Mobile Devices, Social Media to name a few and the maturity level of Australian organisations in regards to Customer Experience Strategy.
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salesforce, crm, crm solutions, research, best practices, ces, technology
    
Salesforce.com
Published By: Oracle     Published Date: Mar 09, 2017
In this white paper, IDC discusses the inherent difficulties associated with traditional backup schemes and the changing dynamics of data protection strategies. We examine Oracle's Zero Data Loss Recovery Appliance (ZDLRA) and the role it can play in providing significantly improved service levels for all types of Oracle databases.
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Oracle
Published By: AppDynamics     Published Date: Aug 25, 2015
In collaboration with Enterprise Management Associates (EMA), AppDynamics has conducted a survey of application management professionals and managers to determine exactly what IT organizations want and need from APM providers. Here are some key findings from the research: • Only 30% of companies currently have application-specific solutions to monitor apps • 50% or fewer of the tools companies have purchased are actively being used to monitor apps • 27% of application-related problems are detected by monitoring tools • A “unified monitoring platform” is the top choice in a feature of an APM solution Download the full report to review the findings and understand the key challenges and “must haves” associated with APM solutions voiced by IT professionals themselves.
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business technology, digital, customer service, efficiency, operations, infrastructure, business intelligence, business management, productivity
    
AppDynamics
Published By: AppDynamics     Published Date: Aug 25, 2015
This report from Forrester Research shows how, in today’s digitally-driven world, applications are at the center of the universe. They are the point atop the pyramid where code, data, and modern technologies such as cloud and the Internet of Things (IoTs) interact to enrich the lives of consumers, perform useful scientific and medical work, and drive business value.
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industry, application management, performance, tools, it management, application integration, application performance management, business intelligence, productivity, infrastructure
    
AppDynamics
Published By: GE Power     Published Date: Oct 05, 2016
Digital technologies are transforming the power sector. From delivering power to underserved markets to managing variations in market conditions and fuel costs, power leaders are using analytics and machine sensor data to create new operating dynamics and capture value. In this paper learn how digitizing power generation could yield up to $230MM for a new combined cycle gas power plant, and $50MM for existing ones.
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digital power plant, digital power, digital power station, distributor solution, efficiency of power generation, industrial power
    
GE Power
Published By: CA Technologies EMEA     Published Date: Aug 07, 2017
A lot can be learned from getting a group of experienced CIOs in a room and encouraging them to talk freely about the topics at the front of their minds. Rarely do they want to discuss technology, and even the latest IT industry ‘hot topics’ usually don’t get that much airplay. Conversations, and sometimes quite heated debates, tend to revolve around broader business-related trends, how these are changing stakeholder and user behaviour and expectations, and how best to respond to such dynamics.
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development tools, code management, software build, service virtualisation, automation management, platform building, sdlc, mttr, continuous testing, testing effort, service virtualisation, delivery ecosystem
    
CA Technologies EMEA
Published By: Amazon Web Services     Published Date: Oct 09, 2017
Amazon Web Services has a long history of successfully supporting Microsoft workloads, with hundreds of thousands of customers across a wide variety of industries running their Microsoft workloads on AWS. Customers have successfully deployed virtually every Microsoft application available on the AWS Cloud, including (but not limited to) Microsoft Office, Microsoft Windows Server, Microsoft SQL Server, Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft Skype for Business, Microsoft Dynamics products, and Microsoft Remote Desktop Services. This guide covers the benefits of moving Microsoft workloads to the Cloud and how to get started.
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cloud, amazon, web services, microsoft, security, customer success
    
Amazon Web Services
Published By: Dassault Systèmes     Published Date: Jul 21, 2017
This white paper outlines a framework that emphasizes digitization and business transformation and the new opportunities pull processes bring.
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
    
Dassault Systèmes
Published By: AppDynamics     Published Date: Apr 11, 2017
This white paper reveals the top 10 practices around DevOps your CIO and team need to know about to adopt the best model for success.
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devops, infrastructure, cio
    
AppDynamics
Published By: AppDynamics     Published Date: Apr 11, 2017
This eBook explains how to gain a deep dive on the essentials of microservices, including the characteristics of the technology, its meaning as a business initiative.
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microservices, api
    
AppDynamics
Published By: Pure Storage     Published Date: Mar 15, 2018
Within the next 12 months, solid-state arrays will improve in performance by a factor of 10, and double in density and cost-effectiveness, therefore changing the dynamics of the storage market. This Magic Quadrant will help IT leaders better understand SSA vendors' positioning in the market.
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Pure Storage
Published By: IBM     Published Date: Feb 22, 2016
Apache Hadoop technology is transforming the economics and dynamics of big data initiatives by supporting new processes and architectures that can help cut costs, increase revenue and create competitive advantage.
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ibm, data, big data, integration, hadoop
    
IBM
Published By: IBM     Published Date: Apr 18, 2017
Apache Hadoop technology is transforming the economics and dynamics of big data initiatives by supporting new processes and architectures that can help cut costs, increase revenue and create competitive advantage. An effective big data integration solution delivers simplicity, speed, scalability, functionality and governance to produce consumable data. To cut through this misinformation and develop an adoption plan for your Hadoop big data project, you must follow a best practices approach that takes into account emerging technologies, scalability requirements, and current resources and skill levels.
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data integration, data security, data optimization, data virtualization, database security, data migration, data assets, data delivery
    
IBM
Published By: Oracle     Published Date: Sep 26, 2019
It’s not uncommon to find slick-looking user interfaces, well-run product demos, and exciting sales narratives when evaluating a data management platform (DMP), but don’t let those features distract from the elements needed for day-to-day and long-term strategic success of a DMP. Whether you’re looking to invest in a DMP for the first time or want to switch to a new provider, there are a few crucial factors to consider before signing on the dotted line. Key functionality, architecture, and partnership dynamics are all important factors, but they rarely surface until your team is hands-on and using the platform. Once you dig in, it can quickly become apparent that a shiny interface and smart storytelling are a distraction from what really matters—at this point, it’s often too late. Avoid buyer’s remorse by considering these seven facets of all DMP providers before making your decision.
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Oracle
Published By: Oracle     Published Date: Sep 26, 2019
The digital world produces data at an unprecedented scale and velocity. According to Gartner, by 2020 there will be more than 26 billion connected devices, producing exponentially more data. How can businesses understand and leverage this data so they can successfully adapt to changing customer expectations and business dynamics?
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Oracle
Published By: AppDynamics     Published Date: Sep 21, 2017
Performance challenges can add up quickly with a poorly configured cloud setup, and companies must get serious if they hope to transition to the cloud successfully. Businesses may be turning to the cloud at a breakneck pace, but that speed is leaving many without a clear plan as to how they want to reach their end destination.
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AppDynamics
Published By: AppDynamics     Published Date: Sep 21, 2017
This eBook discusses the history of application performance testing, and with that backdrop, offers advice on combining performance testing and Application Performance Monitoring (APM) in the AWS cloud.
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AppDynamics
Published By: AppDynamics     Published Date: Sep 21, 2017
IDC’s research shows enterprises around the world are using multicloud strategies to optimize the performance of modern and existing legacy applications running on-premises, in public cloud services, and on legacy systems. In the early days of enterprise cloud adoption, many organizations focused their cloud strategies on enabling net-new cloud-native applications written to take advantage of dynamic cloud infrastructure and pay-as-you-go consumption-based cost models. Early success with these implementations is convincing more and more enterprises to expand their cloud footprint and to migrate existing applications to cloud in order to enhance end-user experiences, optimize cloud resource utilization and costs, and create a more flexible and agile business environment.
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AppDynamics
Published By: AppDynamics     Published Date: Sep 21, 2017
Technologies once relegated to the pages of science fiction novels—artificial intelligence, digital currency, and self-driving cars to name a few—have become a reality. Enterprises must innovate with high velocity and at massive scale to stay competitive. Cloud adoption has become a strategic imperative for enterprises—it’s the price required to transform into a digital business.
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AppDynamics
Published By: AppDynamics     Published Date: Sep 21, 2017
Perhaps more than any programming language, Java continues to have a profound impact on how people navigate today’s world. Java’s functionality is responsible for setting a great deal of what users expect in terms of performance from their internet-accessible devices. The history of Java is more than two decades long and the language continues to grow and adapt in response to evolving consumer and business expectations. Throughout all of these changes, however, the performance of Java applications remains a paramount concern for developers.
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AppDynamics
Published By: AppDynamics     Published Date: Sep 21, 2017
Azure has been through many rounds of changes that have significantly affected the ways in which .NET and other developers interact with the platform.
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AppDynamics
Published By: Oracle EPM     Published Date: May 11, 2015
No matter how you define it, cloud, social, mobile, and big data are changing the competitive dynamics of the global economy and creating significant value for companies that know how to create business models leveraging these technologies.
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finance, investment, big data, cloud computing
    
Oracle EPM
Published By: IBM     Published Date: Feb 28, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
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mobilization, customer experience, customer engagement, customer interaction, ibv, ibm
    
IBM
Published By: IBM     Published Date: Apr 21, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
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customer experience, branding, customer interaction, technological influence, customer engagement
    
IBM
Published By: IBM     Published Date: May 09, 2017
Shifting business requirements for digital content and new technologies are changing the ECM market. This Magic Quadrant analyzes these dynamics, their impact on ECM vendors and their implications for application leaders in charge of content management.
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
    
IBM
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