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Published By: Genesys     Published Date: Jul 27, 2016
The Forrester Total Economic Impact™ (TEI) study examines the potential return on investment (ROI) and benefits enterprises may realize from their investment in the Genesys Omnichannel Engagement Center Solution.
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Aug 11, 2016
Download now! Learn how to evaluate the financial impact of your Omnichannel Engagement Center Solution investment. Also learn how you can achieve the following benefits: • 50% reduction in cost to integrate new contact center agents • 50% reduction in customer abandonment at key points in the customer journey • 12.5% improvement in agent handle time
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genesys, omnichannel engagement center, engagement center solution, contact center, contact center agents, customer experience
    
Genesys
Published By: Skillsoft     Published Date: Aug 26, 2016
What changes are coming as the next generation emerges? Gen Z is the post-Millennial generation and brings a new level of social connectedness, more opportunities for education, and increased economic engagement. What does this mean for businesses, markets and educational institutions? Disruptive invention and reinvention will become the norm. Learn why it’s time to eliminate generational rifts and embrace the changes that Gen Z will bring to business. The Gen Z Effect will help your organization stay current, competitive and relevant to thrive in a world of accelerating change. Download the book summary.
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gen z, generation z, millennials, generation, baby boomer
    
Skillsoft
Published By: Intel     Published Date: May 19, 2017
An unprecedented level of network traffic is driving enterprises and communications service providers (CommSPs) to look for equipment that delivers greater operational agility and economics.
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infrastructure, data, software, nfv, intel
    
Intel
Published By: Intel     Published Date: May 24, 2017
An unprecedented level of network traffic is driving enterprises and communications service providers (CommSPs) to look for equipment that delivers greater operational agility and economics.
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Intel
Published By: UPS     Published Date: May 24, 2017
For life sciences businesses, the supply chain used to mean one thing: getting products from factory or warehouse to distributors or ultimate customers as quickly and economically as possible. Now, with today’s evolving regulatory environment, an increasingly globalized market, more complex health products, and an increased focus on the patient, pharmaceutical companies and medical device manufacturers are looking at their supply chain and logistics needs in a whole new way.
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health care, supply chain, ups, business, science
    
UPS
Published By: Veritas & PureStorage     Published Date: Jun 23, 2017
As flash costs continue to drop and new, flash-driven designs help to magnify the compelling economic advantages AFAs offer relative to HDD-based designs, mainstream adoption of AFAs —first for primary storage workloads and then ultimately for secondary storage workloads — will accelerate. Well-designed AFAs that still leverage legacy interfaces like SAS will be able to meet many performance requirements over the next year or two. Those IT organisations that aim to best position themselves to handle future growth will want to look at next-generation AFA offerings, as the future is no longer flash-optimised architectures (implying that HDD design tenets had to be optimised around) — it is flash-driven architectures.
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cloud data, online marketing, customer acquisition, mobile marketing, social marketing, data warehouse, data storage, data collection
    
Veritas & PureStorage
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
The past five years have marked the beginning of the “Age of the Customer,” in which technology and economic forces have put customers in control of their interactions with businesses. These businesses, hoping to understand and serve customers in a global and digital economy, are almost universally undergoing digital transformation, which involves realigning and investing in new technology and business models with a specific focus on the customer experience.
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online customer experience, cross channel, call center agent, improving mobile, store/branch, phone service, social computing
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 12, 2017
As we turn our attention to 2017, HR leaders have their destinies and those of the modern workforce firmly in their hands. Businesses have never faced such extreme levels of uncertainty. On a macroeconomic level, they are still unclear on how and when the UK’s “Brexit” from Europe will proceed while trying to predict how a political outsider in the White House will affect global markets. Meanwhile, they are seeing their success threatened by disruptive upstarts and their operating models challenged by employees’ cry for new ways of working.
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human resources, employee engagement, talent management
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 12, 2017
These are troubling times if you are looking for talent. As I talk with organizations, one theme continues to come up: “We can’t fill open jobs… and people that join us don’t stay for very long.” All you have to listen to is one of the many economic reports that are on the news every day to hear that the economy is strong and jobs are plentiful.
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human resources, employee engagement, talent management
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
Published By: SAP     Published Date: Aug 22, 2018
Oxford Economics and SAP surveyed 1500 Finance executives early 2017 and highlighted the Oxford research results with a focus on technology/cloud and explained how Finance Leadership pays off.
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sap, finance operations, treasury management, finance cloud, finance leadership
    
SAP
Published By: Wasabi     Published Date: Oct 20, 2017
For the past several years cloud storage has been dominated by three main players, Amazon, Google and Microsoft, offering relatively comparable services and solutions. Armed with revolutionary technology and an egalitarian philosophy, Wasabi is transforming what cloud storage can be and do. In this white paper we focus on cloud storage pricing comparing the economics of Wasabi versus the leading cloud storage options. Free trial with no credit card required offer available as well.
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cloud storage, wasabi, cloud computing, storage, data protection
    
Wasabi
Published By: Sage Software (APAC)     Published Date: Nov 28, 2018
Manufacturing sector has suffered from a disruptive economic climate. One of the most disruptive forces in the global manufacturing sector is the Internet of Things - ‘IoT’. This is forcing change both on and off the floor, making manufacturers think outside of the box. Are you ready to take advantage of what IoT offers? Find out in this whitepaper.
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Sage Software (APAC)
Published By: ServiceNow     Published Date: Aug 20, 2018
The Forrester TEI study examines potential ROI enterprises may realize by improving IT operations management and eliminating service outages. Customers interviewed experienced major financial benefits in improvements with IT productivity and cost savings. Read this study to learn more.
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ServiceNow
Published By: ServiceNow     Published Date: Oct 22, 2018
The Forrester TEI study examines potential ROI enterprises may realize by improving IT operations management and eliminating service outages. Customers interviewed experienced major financial benefits in improvements with IT productivity and cost savings. Read this study to learn more.
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economic, impact, servicenow, tei, roi, itom
    
ServiceNow
Published By: Gigamon     Published Date: Sep 03, 2019
Dataflow is increasing at a rate unseen in history. Network managers are tasked with enabling massive quantities of new data in a secure and highly available fashion, all while facilitating access to new types of form factors and data stores. This challenge is often met with layers of networking hardware and tools resulting in a complex mess, or even worse, a culture of network protectionism that inhibits business innovation.
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Gigamon
Published By: Rackspace     Published Date: May 28, 2019
Enterprises in Asia Pacific now run multiple clouds with sizeable workloads, and cloud technologies have become increasingly challenging to manage. While IT organizations seek specialized expertise to keep pace with the constant change and complexity, what they are met with instead, is a global shortage of skilled cloud experts. As the costs in recruiting and training talent rises, the situation escalates into a hurdle to implementing cloud strategies. To better understand the cost of cloud expertise, Rackspace teamed up with the London School of Economics (LSE) and independent research house Vanson Bourne, to research on the severity of the problem. This e-book covers the findings to provide thought-provoking insights into why you should drive your cloud journey along the managed cloud provider route, if you were to be caught in a no-win HR loop.
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cloud expertise, outsourcing, cloud services, managed cloud
    
Rackspace
Published By: Gigamon     Published Date: Apr 10, 2019
Download ESG’s Economic Validation Report, “Analyzing the Economic Benefits of Gigamon,” to see how Gigamon reduces false positives by 70%, decreases the cost of security personnel by 50%, eliminates redundant systems and tools and aligns SecOps and NetOps for better collaboration. Learn how a network visibility infrastructure can secure business, enable new ideas and facilitate growth. And, see why ESG believes the Gigamon Visibility Platform is a critical tool for success in today’s digital age.
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Gigamon
Published By: Gigamon     Published Date: Apr 11, 2019
Download ESG’s Economic Validation Report, “Analyzing the Economic Benefits of Gigamon,” to see how Gigamon increases NetFlow performance by 100%, reduces hardware and tooling costs by 50%, decreases network downtime by 30% and aligns SecOps and NetOps for better collaboration. Learn how a network visibility infrastructure can help business and enable new ideas and growth. See why ESG believes the Gigamon Visibility Platform is a critical tool for network success in today’s digital age.
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Gigamon
Published By: Rackspace     Published Date: May 28, 2019
Enterprises in Asia Pacific now run multiple clouds with sizeable workloads, and cloud technologies have become increasingly challenging to manage. While IT organizations seek specialized expertise to keep pace with the constant change and complexity, what they are met with instead, is a global shortage of skilled cloud experts. As the costs in recruiting and training talent rises, the situation escalates into a hurdle to implementing cloud strategies. To better understand the cost of cloud expertise, Rackspace teamed up with the London School of Economics (LSE) and independent research house Vanson Bourne, to research on the severity of the problem. This e-book covers the findings to provide thought-provoking insights into why you should drive your cloud journey along the managed cloud provider route, if you were to be caught in a no-win HR loop.
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Rackspace
Published By: Riskified     Published Date: Aug 06, 2019
In Economics 101, students learn about the concept of a ‘perfectly competitive market’. This is a marketplace with many buyers, multiple sellers, undifferentiated products, and easily accessible information about prices. While this model is supposed to produce optimal outcomes for consumers and society as a whole, the theory dictates that hyper-competition will push sellers’ margins closer and closer to zero.
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Riskified
Published By: Cisco     Published Date: Jan 02, 2018
Cisco commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Cisco TrustSec software-defined segmentation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco on their organizations. To better understand the benefits, costs, and risks associated with TrustSec, Forrester interviewed four customers that had deployed TrustSec. The TrustSec software-defined segmentation solution simplifies the provisioning and management of highly secure access to network services and applications. Unlike access control mechanisms that work on network topology, TrustSec policies use logical grouping. Highly secure access is consistently maintained even as resources are moved in mobile and virtualized networks. A more detailed description of TrustSec is available on the Cisco TrustSec Overview page in this document.
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Cisco
Published By: Taleo     Published Date: Feb 11, 2011
Today's Human Resources (HR), talent and learning executives face strategic challenges, organizational challenges, economic challenges, and a plethora of tactical issues each day. Read this whitepaper to learn how to get the right tools to drive decision making.
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human capital management, human resources, talent management, taleo, workforce management, core hr, learning and development, recruiting
    
Taleo
Published By: athenahealth     Published Date: Apr 30, 2013
Traditional EMRs consistently fail to help physicians make more money, do less work, and deliver better care. High up-front fees with traditional EMRs are one factor, but the greatest problem with traditional EMRs is that they are designed without an understanding of the fundamental economics of a patient encounter.
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patient workflow, ehr, physician, meaningful use, analytics, data, electronic health records, health analytics
    
athenahealth
Published By: RSM US     Published Date: Jan 04, 2018
Several economic factors are significantly impacting the hiring and retention practices for key finance and accounting personnel in every industry. However, many successful middle market companies are counteracting these challenges by leveraging outsourcing strategies to gain efficiency, overcome staffing difficulties and better manage costs. A significant shift is currently occurring with some economic indicators, as demonstrated in the recent RSM US Middle Market Business Index. Salaries are expected to rise in the next year, with hiring increasing and unemployment subsequently falling. With these challenges in mind, competition for talent is rising, and middle market organizations will face numerous risks when looking to attract and retain skilled finance and accounting personnel.
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finance outsourcing, accounting outsourcing, outsourcing strategies
    
RSM US
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