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Published By: Kustomer     Published Date: Aug 27, 2019
Differentiating your customer service starts with one thing: improving the agent experience. Learn the importance of empowering service teams with better processes and technology, to focus on delivering the type of support that builds trust, loyalty and economic value.
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'customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “customer support agents”, “customer service agents”, “customer experience agents”
    
Kustomer
Published By: Esker     Published Date: Jun 29, 2017
Wasted time is wasted money — and accounts receivable (AR) departments can waste a lot of both with antiquated billing and collections methods. Download the new white paper‚ Winning the Billing & Collections Battle‚ to learn how your organization can overcome common obstacles in every phase of AR by: • Automating invoice delivery without format restrictions • Giving your customers self-service access to invoices • Modernizing post-sale collections interactions • Going beyond DSO with advanced KPIs and analytics With a complete AR management solution‚ time and money is on your side!
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accounts receivable management, invoice management, collections management, ar best practices, invoice portal, invoice delivery
    
Esker
Published By: Intercom     Published Date: Apr 05, 2018
Until relatively recently, salespeople were not too enthusiastic about the idea of using live chat for sales. We saw it as taking away our power to prioritize our time for leads and instead gave that power to whoever happens to be online at that moment.
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Intercom
Published By: HireVue     Published Date: Mar 01, 2019
Time to fill has nearly doubled in the last 10 years. Fewer candidates are on the market, and those that are don’t stay there long. Imagine if you could achieve same day hiring - a zero day time to fill. IN THIS EBOOK, YOU'LL LEARN: • How to achieve a zero day time to fill, filling requisitions the same day they open • Why you don’t need to sacrifice hiring speed for new hire quality • The simple tech stack that empowers same day hiring • How to earn the necessary buy-in from hiring managers • You’ll also see this approach in action at two different companies, and how they achieved a zero day time to fill. Download the free eBook now
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HireVue
Published By: HPE APAC     Published Date: Jun 16, 2017
Download this guide: Four Ways to Empower Data and Help your Business Acquire and Retain Customers.
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HPE APAC
Published By: Hewlett Packard Enterprise     Published Date: Feb 08, 2017
Explore four ways you can empower your data to help you meet your business goals in this analyst white paper from ESG. Download now.
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Hewlett Packard Enterprise
Published By: PulseSecure     Published Date: Apr 01, 2015
Learn how to properly empower your organization for mobile productivity and see how you can deploy and provision for this device-based access with improved security and management policies.
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mobile productivity, mobile access, security, connectivity, byod, corporate network
    
PulseSecure
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
Competitive threats and mushrooming client demands erode the bottom line for many agencies. This eBook provides actionable steps to help you keep your best employees and deliver profit growth, by: • Ensuring you get paid enough for every engagement • Empowering your staff to reign in over-servicing • Making your strategic value clear to clients
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WorkBook from Deltek
Published By: Adobe     Published Date: Jul 10, 2019
Whether you’re looking to centralize your content silos or empower your marketing team to more efficiently create and publish content for all your different touchpoints, the right content management system (CMS) is a business imperative. Every organization is at a different point in their ability to drive content velocity. Likewise, every organization has different levels of familiarity with relevant requirements and capabilities to look for in a CMS solution.
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Adobe
Published By: Adobe     Published Date: Oct 10, 2019
Whether you’re looking to centralize your content silos or empower your marketing team to more efficiently create and publish content for all your different touchpoints, the right content management system (CMS) is a business imperative. Every organization is at a different point in their ability to drive content velocity. Likewise, every organization has different levels of familiarity with relevant requirements and capabilities to look for in a CMS solution
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Adobe
Published By: CA Technologies EMEA     Published Date: Aug 16, 2018
Listen to experts from CA Technologies and Tumble Road discuss how they can empower you to unlock your data through an agile PPM solution. They will run through: - The changed need for data insight - Unleashing the power of BI - The value of the CA PPM & power BI combination
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CA Technologies EMEA
Published By: AWS     Published Date: Jul 24, 2019
Trupanion, a Seattle-based medical insurance provider for cats and dogs, needed to find data insights quickly. With only 1% of pet owners insured, the process of evaluating a claim to approve or deny payment was manual and time-consuming. Building accurate predictive models for decision-making required manpower, time, and technology that the small company simply did not have. DataRobot Cloud, built on AWS, helped Trupanion create an automated method for building data models using machine learning that reduced the time required to process claims from minutes to seconds. Join our webinar to hear how Trupanion transformed itself into an AI-driven organization, with robust data analysis and data science project prototyping that empowered the company to make better decisions and optimize business processes in less time and at a reduced cost. Join our webinar to learn: Why you don’t need to be an expert in data science to create accurate predictive models. How you can build and deploy pr
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AWS
Published By: IBM     Published Date: Feb 26, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster. "
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ibm, watson engagement advisor, analytics, customer service
    
IBM
Published By: IBM     Published Date: Apr 27, 2016
When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster.
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ibm, ibm watson, watson engagement advisor, customer service, customer relations, customer engagement
    
IBM
Published By: SAP     Published Date: Mar 29, 2011
Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company's strategy. This, in turn, opens the door to improved customer service, enhanced customer loyalty, and better customer advocacy. SAP understands and embraces the vast and emerging opportunities that Web 2.0 presents for customer relationship management (CRM).
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sap crm, web 2.0, social media
    
SAP
Published By: VMware     Published Date: Jun 04, 2019
What started as “digital” transformation has blossomed into a trend that’s driving organizations to become “digital businesses.” Using emerging technologies like analytics, machine learning, and an on-demand approach to delivering IT services, many organizations are moving to a cloud model to implement this transformation. Organizations that leverage the cloud can accelerate product development, speed innovation, and empower workers to be more productive.
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VMware
Published By: IBM     Published Date: Jan 14, 2016
Built using the IBM® InfoSphere® Information Server, IBM BigInsights® BigIntegrate and BigInsights BigQuality provide the end-to-end information integration and governance capabilities that organizations need.
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ibm, biginsights, bigintegrate, bigquality, data, ecosystem, governance, integration
    
IBM
Published By: IBM     Published Date: Apr 18, 2016
"Built using the IBM® InfoSphere® Information Server, IBM BigInsights® BigIntegrate and BigInsights BigQuality provide the end-to-end information integration and governance capabilities that organizations need."
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ibm, big data, ibm infosphere, ibm biginsights, ibm bigintegrate, ibm bigquality, data management, data quality, data integration
    
IBM
Published By: IBM     Published Date: Jul 06, 2016
Built using the IBM® InfoSphere® Information Server, IBM BigInsights® BigIntegrate and BigInsights BigQuality provide the end-to-end information integration and governance capabilities that organizations need.
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ibm, big data, ibm infosphere, ibm biginsights, ibm bigintegrate, ibm bigquality, data management, data quality, data integration
    
IBM
Published By: IBM     Published Date: Jun 15, 2009
In this white paper, you'll see how Lotus Notes 8.5 boosts bandwidth by storing one copy of attachments, rather than allowing duplicate via threads. You'll also discover how upgrading lets you elevate collaboration and enhance efficiency with tools that empower users to take action, create and share knowledge, and collaborate with teams.
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ibm lotus, domino, 8.5, collaboration, green, empower, access, connect, domino, notes, ibm, 8.5, server, enterprise-class messaging, collaborative capabilities, lotus, lotus notes, lotus domino, it performance, collaboration
    
IBM
Published By: IBM     Published Date: Jun 15, 2009
Read the white paper to see how IBM Lotus Notes and Domino software empowers users to take action, create and share knowledge and collaborate with teams. And discover how this new kind of desktop application, leveraged from 20 years of leadership can help deliver an enhanced user experience, drive greater business value and boost IT performance.
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ibm, lotus, lotus notes, lotus domino, it performance, collaboration, connect, desktop application, connect, socialize, communicate, user experience, eclipse, alloy, developers, client, sap, it performance, green, optimize
    
IBM
Published By: IBM     Published Date: Oct 31, 2013
Empower marketing professionals to analyze and act on marketing performance data.
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marketing, performance analytics, business analytics, metrics, data, driver-based campaign, campaign optimization, marketing campaign, roi, analytics software
    
IBM
Published By: IBM     Published Date: Feb 11, 2015
IBM® Operational Decision Manager Advanced brings together data from different sources to recognize meaningful trends and patterns. It empowers business users to define, manage and automate repeatable operational decisions. As a result, organizations can create and shape customer-centric business moments.
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ibm, customer-centric business, operational manager, decision manager, business policies
    
IBM
Published By: IBM     Published Date: Aug 10, 2009
For the last 15 years, most office desktop software has been purchased in a "suite," a set of office productivity applications for word processing, spreadsheets and presentation designed to offer extra value, beyond their purchase price. Other products may include an email client, a browser, a low-end data base product, a forms designer, a forms fill-in product, various publishing aids (templates for both the printed page and the web), collaboration and communication and business contact management.
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desktop, office productivity, word, spreadsheets, presentation, publishing, templates, collaboration, communication, business contact, ibm, empowering people, fill-in, soa, tco, saas, cloud, mash-ups, portal, server infrastructure
    
IBM
Published By: IBM     Published Date: Apr 16, 2012
Join us on from the comfort of your desk and hear about IBM Cognos Insight, the newest addition to the IBM Cognos family. See for yourself how this extremely affordable and breakthrough solution empowers all users to independently explore data, build scenario models and share insights for better business outcomes.
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ibm, technology, powervm, vmware, virtualization, intel platform, technology platform
    
IBM
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