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Published By: CA Technologies     Published Date: Jun 04, 2015
Today’s empowered consumers have high expectations for the companies they do business with. They expect real-time communication, instant information, and the ability to connect in multiple ways. And they want it to be simple. A DevOps approach can help to accomplish this.
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CA Technologies
Published By: Motorola Solutions     Published Date: Jun 05, 2019
THE TIME IS NOW TO CREATE AN ENGAGING SHOPPING EXPERIENCE FOR EVERY CUSTOMER. In the world of retail, the customer is always right. That’s why retailers today must ensure their staff is well-informed, well-coordinated, armed and ready with the right information to satisfy customers in stores. Whether it’s a customer’s question about a product or a request for a different size, shoppers expect retail associates to be empowered with accurate answers and attentive service. Above all, stores need to rely on strong communication technologies so retailers can deliver a seamless experience for shoppers and keep them coming back. When retailers create an engaging experience, customer interactions turn into transactions and occasional buyers turn into loyal brand advocates. Motorola Solutions Two-Way Business Radios are helping retailers across the nation enhance customer and employee interactions, efficiency and safety both in stores and warehouses – but which business radio model is right for
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Motorola Solutions
Published By: BMC ASEAN     Published Date: Dec 18, 2018
Digital transformation encompasses both technological and human components. While many initiatives focus on ensuring that a company’s multi-cloud infrastructure is agile enough to meet changing demands around cloud mobile, Internet of Things (IoT), and big data, it’s equally important to empower business workers with the modern digital tools they need to be successful today. Artificial intelligence and machine learning can play a vital role on both of these fronts. In fact, 78 percent of CIOs and senior IT leaders are already looking to AI to address complexity,1 and by 2019, 30 percent of IT service desks will utilize machine learning to free up support capacity.2 The magnitude of change has forced companies to take stock of the experience they offer employees. As digital natives3 enter and advance in the workforce, talent retention is now a top priority. These workers expect to have the best tools; 93 percent of millennials cited modern and up-to-date technology as one of the most
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BMC ASEAN
Published By: Five9     Published Date: Jun 14, 2019
An empowered agent workforce that delivers amazing customer experiences makes the difference when customer loyalty is on the line. There is a strong link between customer experience, customer loyalty, and business profitability. That’s why organizations in every industry strive to deliver experiences that customers love. Where is your organization today and how can you lead the digital transformation of customer experience in a way that truly empowers contact center agents to deliver the kind of service that will grow revenue and increase word of mouth about your brand? In this paper, we’ll explore four ways to help you achieve this goal.
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Five9
Published By: Citrix NetScaler     Published Date: May 06, 2013
The Mobile future is here now and a network infrastructure that supports mobile initiatives needs to be flexible and scalable, while delivering uncompromised performance and security. With Citrix XenMobile MDM and Citrix NetScaler, IT can address the full range of enterprise mobility requirements. Here’s a guide to help ensure your enterprise mobile workers are empowered with the full mobility their work requires as well as the ability to use the device of their choice. Take advantage of a complete, robust platform that addresses the full range of mobile business requirements—simply and securely.
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citrix xenmobile, citrix netscaler, mobility, delivery enterprise mobility, citrix, mobility
    
Citrix NetScaler
Published By: Entrust Datacard     Published Date: Jul 21, 2014
The proliferation of mobile devices presents tremendous opportunities for organizations to empower employees and increase business efficiency.
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identity guard, cloud services, secure, mobile devices, business efficiency, corporate networks, secure email
    
Entrust Datacard
Published By: Entrust Datacard     Published Date: Sep 14, 2018
Are you trying to secure cloud applications, while reducing user friction? With the right technology, IT/Security professionals can empower employees to work securely and efficiently anywhere, anytime. Office 365 is the world’s most used enterprise cloud application, but it’s just one of many applications and services a company might need to authenticate. This white paper explores the widespread use of Office 365, what that means from a security perspective and how a cloud-based authentication solution can enable single sign on for Office 365 and a range of other business-critical services and applications. Learn how to achieve high assurance with a solution that is invisible to your users when you download the white paper, Secure SSO to Office 365 and Other Cloud Applications with a Cloud-Based Authentication Solution.
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authentication, knowledge-based authentication (kba), multifactor authentication, out-of-band authentication, two-factor authentication, identity as a service (idaas), enterprise mobility
    
Entrust Datacard
Published By: F5 Networks Inc     Published Date: Jan 22, 2009
SAP®, the world’s largest business software company, provides a comprehensive range of enterprise software applications and business solutions to empower every aspect of business. Organizations deploying SAP have invested a significant amount of time and money in these powerful applications. By taking advantage of F5’s Application Ready infrastructure for SAP, tested and validated at SAP, organizations can achieve a secure, fast and available network infrastructure that reduces the total cost of operation and increases ROI. And F5’s FirePass SSL VPN, BIG-IP Local Traffi c Manager and WANJet appliance have been certified by SAP for integration with SAP ERP 6.0 based on NetWeaver 7.0.
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application ready network guide, sap, enterprise software applications, network infrastructure, sap, netweaver, soa, application, portal, big-ip
    
F5 Networks Inc
Published By: Citrix Systems     Published Date: Oct 07, 2014
Mobile workspaces fulfill the vision for anywhere, anytime flexibility and productivity. People are empowered to get their work done in an always-on, fully secure environment that follows them everywhere, on any device. With seamless access to all corporate resources—even on the same devices that hold their personal content—people can get their work done faster and better for optimal business impact. By achieving true enterprise mobility, the organization as a whole gains new levels of agility and performance. This paper discusses the elements to a complete mobile workspace solution.
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business, growth, workspace, mobile, experience, launch, windows, desktop, advisory, management, customer, time-sensitive, productive, counsel, strategic, collaborate
    
Citrix Systems
Published By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm, b2b
    
RightAnswers
Published By: RightAnswers     Published Date: Sep 11, 2013
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm, b2b
    
RightAnswers
Published By: QlikTech     Published Date: Aug 27, 2013
The Tectonic Plates are shifting in the BI software market - The promise of business intelligence software is to enable decision makers at all level in an organization to leverage data for business advantage - to explore data, draw insights and meaningful conclusions, and make better decisions. This research paper shows how the QlikView Business Discovery Platform delivers true self-service BI that empowers business users by driving innovative decision-making.
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business discovery, powerful, business intelligence, qliktech, idc, small vendors, enabling decision makers, better decisions
    
QlikTech
Published By: Adobe     Published Date: Jun 26, 2019
According to IDC's analysis, AEM Sites enables organizations to realize on average annual business value of $3.92 million per organization over three years and a 348% three-year ROI by: — Making the creation and delivery of digital experiences more consistent and streamlined and accelerating time to market for new experiences — Empowering - and increasing the productivity of - employees responsible for digital experiences — Improving the digital customer experiences organizations deliver, thereby increasing engagement levels and generating additional business
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Adobe
Published By: Anaplan     Published Date: Mar 12, 2019
Financial planning and analysis (FP&A) professionals have witnessed evolutionary changes in budgeting, planning, forecasting, and analysis processes. Through innovative advancements in technology and the application of big data within these processes, the FP&A function is empowered to transform into a strategic business partner. In “The Rise and Rise of FP&A,” a paper written by FSN and sponsored by Anaplan, you will learn about: -The evolution of the FP&A function -How FP&A teams harness big data and close the talent gap -Why FP&A can become a top contributor to forward-focused decision-making
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Anaplan
Published By: Anaplan     Published Date: Mar 12, 2019
Financial planning and analysis (FP&A) professionals have witnessed evolutionary changes in budgeting, planning, forecasting, and analysis processes. Through innovative advancements in technology and the application of big data within these processes, the FP&A function is empowered to transform into a strategic business partner. In “The Rise and Rise of FP&A,” a paper written by FSN and sponsored by Anaplan, you will learn about: • The evolution of the FP&A function • How FP&A teams harness big data and close the talent gap • Why FP&A can become a top contributor to forward-focused decision-making
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Anaplan
Published By: F5 Networks Inc     Published Date: Jul 27, 2015
In theory, software-defined networking empowers businesses to accelerate time-to-market, lower administrative costs, and reduce operational risk. In reality, only a programmable software-defined network can deliver those benefits. This white paper explains programmability’s pivotal role in realizing the promise of SDN, outlining all of the components companies need to build a software-defined network that’s fully programmable at Layers 2 and 3 and Layers 4 to 7.
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software-defined networking, sdn, programability, cloud computing, mobility, it solutions
    
F5 Networks Inc
Published By: OutSystems     Published Date: Mar 18, 2014
This paper explores why PaaS has suddenly become relevant and irresistible to many organizations. It dives into the opportunities and considerations associated with using PaaS from an application development and deployment perspective, as well as the ways PaaS can help enhance developer productivity.
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outsystems, paas, business it, cloud, cloud computing, iaas, saas
    
OutSystems
Published By: MuleSoft     Published Date: Nov 27, 2018
Traditional insurers are no longer safe with insurtechs challenging incumbents to rethink their business and operating models. This mass disruption creates increased pressure on IT to deliver intrinsic business value, including new services, customer touchpoints, and experiences. Successful insurance transformation requires rethinking the traditional IT operating model to allow IT to focus on creating reusable assets that empower lines of business. Doing so increases IT’s delivery capacity, making businesses more agile. Read this whitepaper to learn: An overview of the challenges insurers are facing in the industry. How a new IT operating model – API-led connectivity – allows IT teams to unlock data from legacy systems and drive reuse across the enterprise. Strategies for using APIs to create a single view of the customer and build connected customer experiences.
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MuleSoft
Published By: Smarp     Published Date: Feb 22, 2019
By definition employee advocacy is the promotion of a company’s messages by its employees. Today, employee advocacy happens increasingly online, social media being the main medium for brand ambassadors. Employees have extensive networks of friends, followers, and connections on social media, and nowadays they can be reached and influenced with a click of a button. When empowered to act as brand ambassadors on social media, employees can share valuable content to their networks and build their professional brand all while increasing the company’s reach and credibility by generating meaningful conversations about the business.
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employee advocacy, employee engagement, social media, social media visibility
    
Smarp
Published By: WatchGuard Technologies     Published Date: Apr 20, 2011
Read this white paper to find out how WatchGuard Application Control lets you take back control of your network by keeping more than 1,500 applications in check, including IM, P2P, Facebook, Skype, YouTube, and many more.
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watchguard application control, network app, p2p applications, network security appliance, watchguard xtm, firewall, threat management
    
WatchGuard Technologies
Published By: Comcast Business     Published Date: Mar 24, 2015
“The network is your business” has been a mantra for many years indicating how businesses rely more heavily on being networked between their facilities, data centers, suppliers, business partners and customers. Your network enables your business to: • Improve productivity • Provide business continuity • Increase customer satisfaction • Reduce costs This paper provides an overview of the different types of Ethernet services, the service components that differentiate them, their business and technical benefits, and important things to consider when selecting an Ethernet service.
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ethernet, business network, productivity, customer satisfaction, cost reduction
    
Comcast Business
Published By: Comcast Business     Published Date: Mar 24, 2015
The digitization of data has empowered both healthcare providers and patients to improve how, when and where healthcare is administered, giving patients greater control over their personal health and well-being. The key to success lies in the ability to get the right information to the right people at the right time. And a crucial enabler of improved communications is the ability to transfer data across like and disparate systems through mobile technology. This was the topic at a recent focus group Comcast Business held at HIMSS14 that included healthcare IT professionals from six leading healthcare providers. The participants shared the following insights on how advancements in data mobility can engage the entire healthcare ecosystem and help improve patient outcomes. Download this white paper to learn more.
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healthcare, patient care, communication, electronic health records, remote diagnostics, mobile technology
    
Comcast Business
Published By: Scribe     Published Date: Oct 09, 2013
Today’s customers are empowered with information – if they want to know something, they can look it up in an instant. Having information they need at their fingertips is expected. Having information at the ready – whether your sales or service personnel are in the field or in the office – is no longer a competitive advantage, it’s expected and required. In this whitepaper, you will learn how Scribe’s customer data integration solutions and connectors let you put customer information where it needs to go quickly and easily. Don’t be that business who makes their customers wait for answers!
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scribe, scribe software, data, data integration, business systems integration, applications, integration platforms, cloud, scribe online, it solutions, crm, crm integration
    
Scribe
Published By: XO Communications     Published Date: Apr 13, 2015
Use this step-by-step guide from enterprise technology expert David Linthicum to help improve your network to handle services delivered from multiple clouds. With the right network infrastructure, it is much easier to connect, secure and speed up delivery of all of the cloud applications and services consumed by your organized. No matter where you are in your cloud implementations, learn best practices and strategies in this eBook series focused on Building the Network that Empowers Digital Business. Part 2 of the series, this guide focuses on best practices and creating a master implementation plan. Interested in crafting your strategy and business case for using multiple clouds, watch for Part 1 in the series "The Evolution from Network to Multi-Clouds."
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XO Communications
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with Salesforce.
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salesforce, oracle, service cloud, customer interaction, customer engagement
    
Oracle Service Cloud
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