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Published By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
    
RightAnswers
Published By: RightAnswers     Published Date: Sep 11, 2013
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
    
RightAnswers
Published By: RingCentral     Published Date: Mar 21, 2014
Mobility & Cloud Communication Trends for Businesses: This self-help guide will detail how cloud communication technology is empowering mobile work forces, and how you can apply this exciting new technology to your small business.
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ringcentral, phone system, business phone, mobile phone, business transition, phone provider, cloud based phone, changing attitudes
    
RingCentral
Published By: RingCentral     Published Date: May 22, 2014
A phone system that can integrate your desk phones, smartphones, and tablets is possible because of cloud technologies. And you are empowered to manage your entire company communications with a web browser and mobile app. RingCentral’s service frees businesses from outdated modalities of work and obsolete hardware—giving you voice, fax and text capabilities you can manage and access anywhere you go.
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ringcentral, phone system, business phone, mobile phone, business transition, phone provider, cloud based phone, changing attitudes
    
RingCentral
Published By: Salesforce     Published Date: Nov 09, 2018
The pillars that are driving a superior customer service experience are changing. It used to be that just answering a customer’s question correctly and in a somewhat timely manner would cut it — but in 2016 that’s not so. Your customers carry more devices, and are more connected, informed and empowered. Today’s ultra-smart customer demands connected, seamless interactions, experiences where they can choose the service that best suits their needs and consistently offers personalized journeys across all devices. More often than not, the future of business success often depends on whether companies can deliver on those expectations.
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Salesforce
Published By: SAP     Published Date: Sep 19, 2017
SAP S/4HANA Retail for merchandise management is at the core of a comprehensive suite of retail offerings designed to help retailers meet the demands of a digital economy. It supports retail core processes end to end, starting with master data down to point-of-sales (POS) connectivity. It allows insights into operational retail data, empowering users with contextual, real time information for faster and better decision making. Processes can easily be extended to connect to business networks to form a digital ecosystem and collaboratively drive business model improvements. Equipped with a simple and intuitive user experience, the solution offers better support for headquarters users as well as store associates to drive compelling customer experiences.
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master data, management, retail price, merchandise buying, collaboration, vendor agreement, forecasting, sap
    
SAP
Published By: SAP     Published Date: Nov 16, 2017
Explore how SAP HANA Enterprise Cloud empowers business and IT operations to unlock the full value of the SAP HANA platform in the cloud. See how our end-to-end, privately managed cloud solution delivers a comprehensive, coordinated application landscape and suite of managed services.
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SAP
Published By: SAS     Published Date: Mar 20, 2019
What’s on the chief data and analytics officer’s agenda? Defining and driving the data and analytics strategy for the entire organization. Ensuring information reliability. Empowering data-driven decisions across all lines of business. Wringing every last bit of value out of the data. And that’s just Monday. The challenges are many, but so are the opportunities. This e-book is full of resources to help you launch successful data analytics projects, improve data prep and go beyond conventional data governance. Read on to help your organization become truly data-driven with best practices from TDWI, see what an open approach to analytics did for Cox Automotive and Cleveland Clinic, and find out how the latest advances in AI are revolutionizing operations at Volvo Trucks and Mack Trucks.
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SAS
Published By: Scribe     Published Date: Oct 09, 2013
Today’s customers are empowered with information – if they want to know something, they can look it up in an instant. Having information they need at their fingertips is expected. Having information at the ready – whether your sales or service personnel are in the field or in the office – is no longer a competitive advantage, it’s expected and required. In this whitepaper, you will learn how Scribe’s customer data integration solutions and connectors let you put customer information where it needs to go quickly and easily. Don’t be that business who makes their customers wait for answers!
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scribe, scribe software, data, data integration, business systems integration, applications, integration platforms, cloud
    
Scribe
Published By: ServiceNow     Published Date: Sep 18, 2018
When a global transportation logistics provider wanted to improve support for its global network of branch offices in the Americas, Europe, and Asia, it used performance analytics to monitor and analyze the organization’s support processes. Not only did performance analytics dramatically increase visibility—allowing the company to move from monthly reports to on-demand performance dashboards—it also uncovered major process bottlenecks. In one case, resolving a single bottleneck increased efficiency by 17%, making support far more responsive while saving hundreds of hours of effort. Discover how ServiceNow Performance Analytics can benefit your business by downloading this white paper.
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performance, analytics, business, servicenow
    
ServiceNow
Published By: Sitecore     Published Date: Feb 25, 2015
The forces of digital disruption have empowered consumers and inverted the power relationship between buyers and sellers. Competitive advantages based on manufacturing, distribution, and IT are no longer sustainable. Customer loyalty has all but disappeared; buyers can and will shift their allegiance immediately if disappointed. In the era of the empowered consumer, business success depends upon offering consistently outstanding customer experiences across multiple touchpoints and over the entire customer lifecycle.
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content management, vendors, digital experience, optimization, web page, hosting, business, agenda
    
Sitecore
Published By: Sitecore     Published Date: Nov 05, 2015
In the era of the empowered consumer, business success depends upon offering consistently outstanding customer experiences across multiple touchpoints and over the entire customer lifecycle.
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sitecore nfusion, customer lifecycle, customer loyalty, customer experience, customer insight
    
Sitecore
Published By: Smarp     Published Date: Feb 22, 2019
By definition employee advocacy is the promotion of a company’s messages by its employees. Today, employee advocacy happens increasingly online, social media being the main medium for brand ambassadors. Employees have extensive networks of friends, followers, and connections on social media, and nowadays they can be reached and influenced with a click of a button. When empowered to act as brand ambassadors on social media, employees can share valuable content to their networks and build their professional brand all while increasing the company’s reach and credibility by generating meaningful conversations about the business.
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employee advocacy, employee engagement, social media, social media visibility
    
Smarp
Published By: Splunk     Published Date: Nov 29, 2018
From protecting customer experience to preserving lines of revenue, IT operations teams face increasingly complex responsibilities and are responsible for preventing outages that could harm the organization. As a Splunk customer, your machine data platform empowers you to utilize machine learning to reduce MTTR. Discover how six companies utilize machine learning and AI to predict outages, protect business revenue and deliver exceptional customer experiences. Download the e-book to learn how: Micron Technology reduced number of IT incidents by more than 50% Econocom provides better customer service by centralizing once-siloed analytics, improving SLA performance and significantly reducing the number of events TransUnion combines machine data from multiple applications to create an end-to-end transaction flow
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predictive it, predictive it tools, predictive analytics for it, big data and predictive analytics
    
Splunk
Published By: SundaySky     Published Date: Mar 06, 2018
Brands no longer hold all the cards in their relationships with consumers. This is the age of empowered customers. They are in control, and they will quickly disengage at the first sign of irrelevance. Regaining their attention once that has happened is difficult. That is why so many CMOs and marketers are searching for new ways to engage and transform consumer relationships. Providing value-rich video ad experiences can mean the difference between being remembered for all the right reasons, and getting lost in the cacophony of advertising chatter. These kinds of ads motivate consumers to take the next-best actions that drive customer behavior change and help brands achieve their business goals far more effectively than traditional formats.
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SundaySky
Published By: Symantec     Published Date: Oct 01, 2015
Best-of-breed SSL certificates reassure businesses and customers about the security and the ease of conducting transactions over the Internet. Ideally, SSL Certificates form an integral part of a company's overall IT strategy.
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ssl certificates, business and customer security, it strategy, privacy and safety
    
Symantec
Published By: Taleo     Published Date: Mar 30, 2012
The report reveals the companies that best satisfy the demands of their leaders are those that place heightened importance on and provide greater visibility into workforce data, delivered in a way that empowers managers to make more informed, rapid business decisions.
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employee wellness, corporate wellness, human capital management, wellness strategy, employee engagement, human resources, human resource management, talent management
    
Taleo
Published By: TIBCO Software     Published Date: May 31, 2018
Ask the average business user what they know about Business Intelligence (BI) and data analytics, and most will claim to understand the concepts. Few, however, will profess to know how analytics works or to have the skills needed to put it into practice. Despite being knowledgeable about their industry and experienced in running their organizations, the majority of business users lack expertise in analytics and visualization techniques—but that doesn’t stop them from wanting to have a go. This situation has led to ease of use and accessibility becoming the main focus for recent updates from all the leading BI vendors—but making tools easier and more widely accessible is only part of the answer. A better approach is to work both sides of the gap. To make tools that can empower business users to discover and unlock value in their data—and that extend capabilities for experts, so they can share the analytics workload, improve efficiency, and focus on higher level work. Unfortunately, the
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TIBCO Software
Published By: TIBCO Software     Published Date: Aug 13, 2018
Despite being knowledgeable about their industry and experienced in running their organizations, the majority of business users lack expertise in analytics and visualization techniques—but that doesn't stop them from wanting to have a go. But making tools easier and more widely accessible is only part of the answer. A better approach is to work both sides of the gap. To make tools that can empower business users to discover and unlock value in their data—and that extend capabilities for experts, so they can share the analytics workload, improve efficiency, and focus on higher level work.
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TIBCO Software
Published By: Ultimus     Published Date: Aug 16, 2007
By enabling Adaptive SOA, Ultimus Adaptive Discovery takes SOA to the highest level of rapid deployment and agility. It accomplishes this by enabling business processes to be developed rapidly, and to embrace change in real-time. More importantly, it empowers business professionals and analysts who own processes to discover and change processes with IT playing the supporting role to manage the infrastructure.
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ultimus, bpm, business process management, automation, process discovery, discovery, adaptive discovery, bpa
    
Ultimus
Published By: Vectra Networks     Published Date: Nov 05, 2015
Covert communications are key enablers of cyber attacks that allow remote humans to patiently manage and direct their attacks undetected. Attackers choose these vehicles specifically for their ability to evade signatures, malware sandboxes and reputation lists. To learn how Vectra empowers security teams to automatically pinpoint active cyber attacks as they’re happening, correlate threats with the hosts that are under attack, prioritize attacks that pose the greatest business risk, and quickly prevent or mitigate loss, register to get the white paper Detecting Covert Communications.
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malicious covert communications, cyber attacks, undetected attacks, business risk, prevent and mitigate loss
    
Vectra Networks
Published By: Viventium     Published Date: Jul 06, 2017
Payroll, HR, Talent Acquisition – there is so much life in HCM. From employee self-service experiences to technology that works seamlessly across desktop and mobile devices, your HCM software should empower your business.
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Viventium
Published By: Viventium     Published Date: Jul 06, 2017
From talent acquisition to onboarding, your HCM software needs to empower your people to know your business in an easy, accessible way.
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Viventium
Published By: VMware AirWatch     Published Date: May 19, 2016
The economy isn’t standing still. For your business to succeed, your employees shouldn’t either. That’s why companies of all types are moving to empower their mobile workforce and engage with customers in innovative ways. To realize their potential, enterprises need to find ways to make a mobile workforce as productive when they’re away from the office and on their mobile devices as they are in the office. This means mobility systems must give users a seamless experience across the ever-expanding types of mobile devices employees use, for easy access to business-critical applications. At the same time, it must deliver a secure workspace that complies with security regulations, protects devices, plus guards business and customer data, from expanding security threats.
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innovation, best practices, mobile device, security, mobile workforce
    
VMware AirWatch
Published By: VMware Citrix     Published Date: Jan 23, 2018
This paper provides guidance for selecting and purchasing a virtual workspace solution to enable your totally mobile workforce. Five buying decision considerations that directly impact the success of your mobile workspace strategy are discussed in detail. Recommendations for the most critical specifications are given to help you in defining an effective virtual workspace strategy for your environment. The intended audience for this paper is enterprises seeking to empower a completely mobile workforce while enabling IT administrators to manage and secure their rapidly changing networks. IT decision-makers and lineof- business leaders alike will find the insights presented helpful for executing a mobile conversion strategy.
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buying criteria, mobile, workforce, work solutions, vmware
    
VMware Citrix
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