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Published By: Google     Published Date: Nov 04, 2019
"As businesses have embraced application development, they have also adopted cloud technologies that provide their teams lesser reliance on hardware. In this sponsored Economist Intelligence Unit report, we look at the real-life experiences of over 1,000 business executives and understand the importance of close alignment between development teams, C-suite, and the wider business. Read the report and find out how you can manage application development to unlock its full potential."
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database servers, cloud database, application infrastructure, cloud database, data integration
    
Google
Published By: Tricentis     Published Date: Aug 19, 2019
The way that we develop and deliver software has changed dramatically in the past 5 years—but the metrics we use to measure quality remain largely the same. Despite seismic shifts in business expectations, development methodologies, system architectures, and team structures, most organizations still rely on quality metrics that were designed for a much different era. Every other aspect of application delivery has been scrutinized and optimized as we transform our processes for DevOps. Why not put quality metrics under the microscope as well? Are metrics like number of automated tests, test case coverage, and pass/fail rate important in the context of DevOps, where the goal is immediate insight into whether a given release candidate has an acceptable level of risk? What other metrics can help us ensure that the steady stream of updates don’t undermine the very user experience that we’re working so hard to enhance? To provide the DevOps community an objective perspective on what quality
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Tricentis
Published By: PwC     Published Date: Sep 18, 2019
The traditional payer business model is fast becoming obsolete. Blues organizations that cling to the status quo or business as usual risk jeopardizing their reputations and business, because people are more than patients. Increasingly, employers are driving the growing demand for more solutions to engage customers. In response, healthcare incumbents and new entrants are building solutions to address rising costs and meet consumers’ demands for personalization, price transparency, access, and seamless, simple experiences. Proactive engagement can help your members lead healthier lives while improving outcomes for payers and other players. With 5% of Americans consuming 50% of healthcare costs, identifying and engaging high-risk, high-cost customer segments is essential to sustainability.
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PwC
Published By: Group M_IBM Q4'19     Published Date: Oct 25, 2019
Is your file transfer infrastructure equipped to meet today’s business demands? Read four keys you can apply to dramatically improve the security, auditability, service delivery, and scalability of your file transfer operations in order to deliver exceptional customer experiences. You’ll learn why it’s critical to: • Make data visible where it is in the network • Reduce or eliminate ad hoc use of FTP • Build scalability into your file transfer system • Monitor data transfers from beginning to end
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Group M_IBM Q4'19
Published By: Infinidat EMEA     Published Date: May 14, 2019
Infrastructure efficiency and effectiveness directly support profit and growth as competition increases in the cloud and managed service provider (xSP) market. Savvy service providers understand that storage choices have a profound impact on not only their profit and growth, but also on their customer experience and retention. They also know that storage challenges in all those areas increase exponentially with scale. Infinidat storage platforms allow service providers to build and scale differentiated, profitable solutions without worrying about storage. Infinidat technology enables unprecedented efficiency, performance, and resiliency, while flexible business models make it easy for service providers to operationalize those platform advantages—including unique co-branding and promotional opportunities as part of the Powered by Infinidat program. Cloud providers worldwide trust their businesses to Infinidat storage. This paper explores a path for service providers to unlock greater sc
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Infinidat EMEA
Published By: ServiceSource     Published Date: Jun 24, 2019
The B2B sales landscape has shifted dramatically, with prospects expecting a much more simplified purchasing experience, personalized and powered by data. Have you been meeting their needs, or falling short?
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ServiceSource
Published By: Kustomer     Published Date: Nov 04, 2019
To succeed in this new era of customer service, companies must figure out how to personalize the way they connect with customers. Find out why personalizing your support strategy is crucial for your business — and how to do it.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “personalized customer service”, “personalized customer support”, “personalized customer experience”, “customer support insights”, “customer service personalization”, “customer support personalization”, “customer experience personalization”
    
Kustomer
Published By: ConnectWise     Published Date: Aug 22, 2019
Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Profits are the name of the game for a lot of technology solution providers, but keeping them coming in the door isn’t always simple. Building a solid foundation starts with a strong, efficient sales team. This eBook helps outline the five keys to creating and maintaining a well-oiled sales machine that allows you to bring in more business and encourage recurring revenue from your existing clients.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Sales transformation processes make your sales team more efficient. If you want to streamline your sales processes and sell more, you are in the right place. The Ultimate Guide to IT Sales Growth is your ticket to success. It spells out how to improve your entire sales experience in 5 simple steps. Those who have followed the advice in this guide have reduced their sales cycles by as much as 25%. What would a shorter sales cycle do for your business? It’s time to find out.
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ConnectWise
Published By: Pine Cove Consulting     Published Date: Oct 03, 2019
To understand the realities of endpoint security today, Sophos commissioned independent research specialist Vanson Bourne to survey 3,100 IT managers across the globe. The resulting paper reveals the experiences, concerns and future plans of organizations in 12 countries and six continents. It provides deep insight into the day-to-day challenges IT teams face securing their organizations against cyberattacks, as well as their experiences with endpoint detection and response (EDR) technologies.
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Pine Cove Consulting
Published By: Rackspace     Published Date: Nov 06, 2019
Insights into avoiding migration regret amongst CxO’s: The decision to move business workloads and applications to the cloud impacts all parts of the business and isn’t a decision isolated to the IT team. Our latest research study on the different motives, concerns and experiences of executive peers and business stakeholders when securing buy-in for a strategic IT move found 97% of C-level executives in ANZ suffered from migration regret during their first cloud migration. Packed with telling hindsight, over 200 c-suite executives shared their expectations and experiences during the cloud migration journey. They reveal what they would have done differently - namely enhanced communication and a clear plan of action - and offer practical advice to help others get buy-in internally and secure funding to support a move to the cloud.
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Rackspace
Published By: Rackspace     Published Date: Nov 06, 2019
In this hands-on guide, our AWS Amazing Minds share advice on how to navigate and optimise your cloud journey on AWS, tackling the 9 most common questions around upskilling on AWS, automation, DevSecOps, customised cloud and more. Our customers were the catalyst for creating the Amazing Minds series. Independent research combined with insights from our day-to-day business interactions, told us unequivocally that they wanted to be part of the journey. We also know that a secure and high-performing cloud journey is at its best when it’s a shared experience. Download the guide to see how you can achieve how performance outcomes on AWS and save time and money whilst doing so.
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Rackspace
Published By: Rackspace - Google Cloud     Published Date: Jul 26, 2019
As the first managed services partner for Google Cloud Platform, Rackspace can help you accelerate innovation and cost savings within your retail organisation. With over 2.5 million hours of experience managing over 8000+ ecommerce websites, let us look after the intensive day-to-day operations of the cloud, so that you can focus on achieving your core business objectives. This paper explores: • Customer Voices: a look at three customers experiences working and thriving with GCP cloud • Shopping trends and forecasts for 2019 • What’s on offer with Rackspace and our Fanatical Experience™
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Rackspace - Google Cloud
Published By: IBM APAC     Published Date: Sep 30, 2019
Digital technology is changing the financial services industry rapidly with automated process, AI insights, customized experiences, new operating models and next generation applications. In such a scenario how should banks innovate and stay ahead of the game? This e-book will provide you the best strategies and recommendations for modernizing your IT infrastructure and operations. You’ll learn how to lead disruption and manage rapid change for your bank, its operations and its customers. Here are the five key takeaways: • Personalize customer experiences by maximizing your data • Borrow strategies from open banking and new business models • Step up your security game • Drive innovation from the inside out • Design an agile infrastructure to support participation in new digital marketplaces Find out more in the e-book.
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IBM APAC
Published By: IBM APAC     Published Date: Oct 11, 2019
Several countries in the Asian region are experiencing strong growth in their economies, but a large part of the population of many of these countries remains unbanked. In such a scenario, Techcombank, a bank in Vietnam, knew it had to deliver a differentiated banking experience for its prospective customers. The bank had to transform its IT infrastructure and it zeroed in on IBM LinuxONE because of its ability to handle very large and variable workloads, combined with strong security and cost-efficiency. As a result, it was able to handle 4X the transactions during peak season effortlessly along with 44% lower total cost of ownership while also winning new customers. Find out more.
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IBM APAC
Published By: Salesforce     Published Date: Nov 11, 2019
Learn how Mulesoft plus Salesforce drives sales. Customers who use Salesforce plus Mulesoft to provide a connected sales experience see: 3x faster order provisioning 26% increase in sale productivity 66% faster delivery time Download this white paper to get a closer look at how to connect CRM to your back office and drive sales.
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Salesforce
Published By: MicroStrategy     Published Date: Nov 08, 2019
Research shows that organizations that can increase BI adoption will come out ahead in their industry, but most enterprises report that adoption remains at around 30%. How can they overcome challenges like data silos, education gaps, and more? With pervasive experiences, scalability, and an open architecture—and MicroStrategy can deliver it all in our newest platform. MicroStrategy 2019 is the industry's first modern analytics platform, featuring: Federated Analytics—guaranteeing a single version of the truth, no matter what BI tools you use Transformational Mobility—bringing analytics to every device and every constituent HyperIntelligence™—the breakthrough technology that delivers insights with zero clicks Read the MicroStrategy 2019 white paper to learn more!
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MicroStrategy
Published By: MicroStrategy     Published Date: Nov 08, 2019
Research shows that organizations that can increase BI adoption will come out ahead in their industry, but most enterprises report that adoption remains at around 30%. How can they overcome challenges like data silos, education gaps, and more? With pervasive experiences, scalability, and an open architecture—and MicroStrategy can deliver it all in our newest platform. MicroStrategy 2019 is the industry's first modern analytics platform, featuring: Federated Analytics—guaranteeing a single version of the truth, no matter what BI tools you use Transformational Mobility—bringing analytics to every device and every constituent HyperIntelligence™—the breakthrough technology that delivers insights with zero clicks Read the MicroStrategy 2019 white paper to learn more!
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MicroStrategy
Published By: MicroStrategy     Published Date: Nov 08, 2019
Research shows that organizations that can increase BI adoption will come out ahead in their industry, but most enterprises report that adoption remains at around 30%. How can they overcome challenges like data silos, education gaps, and more? With pervasive experiences, scalability, and an open architecture—and MicroStrategy can deliver it all in our newest platform. MicroStrategy 2019 is the industry's first modern analytics platform, featuring: Federated Analytics—guaranteeing a single version of the truth, no matter what BI tools you use Transformational Mobility—bringing analytics to every device and every constituent HyperIntelligence™—the breakthrough technology that delivers insights with zero clicks Read the MicroStrategy 2019 white paper to learn more!
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MicroStrategy
Published By: MicroStrategy     Published Date: Nov 08, 2019
Research shows that organizations that can increase BI adoption will come out ahead in their industry, but most enterprises report that adoption remains at around 30%. How can they overcome challenges like data silos, education gaps, and more? With pervasive experiences, scalability, and an open architecture—and MicroStrategy can deliver it all in our newest platform. MicroStrategy 2019 is the industry's first modern analytics platform, featuring: Federated Analytics—guaranteeing a single version of the truth, no matter what BI tools you use Transformational Mobility—bringing analytics to every device and every constituent HyperIntelligence™—the breakthrough technology that delivers insights with zero clicks Read the MicroStrategy 2019 white paper to learn more!
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MicroStrategy
Published By: Cherwell Software     Published Date: Oct 28, 2019
To keep up with the growing needs of students, faculty and staff, higher ed IT departments must deliver a modern and seamless digital experience—often despite significant budget and staffing hurdles. In this peer report, IT leaders at four different universities share how they’re using Cherwell’s IT service management (ITSM) solution to tackle common challenges and create extraordinary results in three key areas: efficiency, campus-wide user experience and enterprise-level innovation. What they’ve accomplished is only the start: • Halving customization and configuration time while boosting user satisfaction • Improving service delivery and enabling campus-wide collaboration • Helping departments beyond IT to pursue their own automation initiatives By replacing legacy systems, automating manual workflows, enabling self-help and much more, IT pros are making radically new realities possible with a streamlined and customizable approach to ITSM. Download the report to read their stor
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Cherwell Software
Published By: Jamf     Published Date: Aug 06, 2019
Hobson & Company (H&C), a leading research firm focused on total cost of ownership (TCO) and return on investment (ROI) studies, conducted independent research and found that a proven Apple device management solution delivers a quick and compelling ROI to both large and small enterprises. • Simplifying IT management o 90% reduction in time spent managing apps o 80% reduction in time spent provisioning • Improving end-user experience o 60% reduction in end-user productivity loss o 15% reduction in volume of help desk tickets • Mitigating risk o 90% reduction in time spent creating inventory reports o 65% reduction in time spent managing policy and setting changes
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Jamf
Published By: Jamf     Published Date: Aug 06, 2019
As a new generation of employees hit the workforce, a user-centric technology trend has begun to take shape. The question is how does IT shift their practices to embrace the trend toward this modern technology experience? Download this e-book for answers and learn: • The origins of the user-centric trend • Apple's role in evolving IT practices • Ways to implement and benefit from this new IT model
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Jamf
Published By: Jamf     Published Date: Oct 18, 2019
Today’s students are accustomed to leveraging technology as part of their education. For in-class and at-home learning, many are leveraging 1-to-1 iPad programs. For many more, a computer lab is made available to offer access to educational materials. Labs are a cost-effective and efficient way to ensure students have access to a computer with the apps they need to be successful, saving students and parents the cost of purchasing computer hardware and software. Labs ensure digital equity for students who would not otherwise be able to afford these luxuries. And, many school computer labs are Mac labs. Mac has a longer shelf life than PC, countless educational apps and students simply prefer them. In order to set students up for educational and professional success, K-12 schools need to equip students with secure technology and a customized experience when they sit down at any computer in the lab.
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Jamf
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