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Published By: ALE USA, Inc     Published Date: Nov 01, 2019
Advanced technology in elementary, middle and high schools creates new ways for students to learn, and changes how teachers plan and deliver lessons. It also provides the digital tools for school administrators to simplify operations, better comply with regulations, and deliver a safer environment for students and teachers. Is your K-12 network ready for the digital education innovations of the future? This guide provides school administrators and IT teams information and strategies for designing efficient and cost-effective IT networks that enable dynamic digital learning experiences. This secure, highperformance platform supports administrative innovation for today and into the future.
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ALE USA, Inc
Published By: Adobe     Published Date: Oct 17, 2019
The advertising world was once unscalable and manually labor intensive, but with AI, you can transcend your sense of what’s possible. Increase your efficiency, raise your return on ad spend, improve the customer experience, and secure your competitive advantage—all free of the manual processes that hold other advertisers back. With the help of Adobe Sensei across the entire Adobe Advertising Cloud suite, better advertising planning, forecasting, optimization, and experiences are within your reac
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Adobe
Published By: Iovation     Published Date: Aug 02, 2019
The digitalization of business processes and the advent of mobile computing have given rise to the next generation of fraud. Cybercriminals have a variety of tools and techniques—as well as opportunities—to steal money and services. Furthermore, traditional fraud prevention tools often fail to stop this fraudulent activity. Companies need a new approach to fraud prevention—one that stops fraud early and preserves the user experience. Companies with an online presence must have the ability to: Detect and respond to fraudulent activity before incurring losses Leverage human insight and machine learning to identify advanced fraud Work with other fraud analysts to identify larger fraud trends and stop cybercriminals on a global scale Block more fraud while reducing fraud prevention costs This book explores how companies can leverage a next-generation fraud prevention solution to stop more fraud while reducing costs and providing a positive user experience for trusted customers.
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Iovation
Published By: Iovation     Published Date: Aug 02, 2019
We see a counterintuitive future whereby better security no longer means a more complicated or cumbersome user experience. We see a future in which users happily take control of their privacy, out-of-band mobile MFA is the norm, and nobody suffers the fallout from the last major credential breach. This future is free of sticky notes with scribbled codes and centralized credential stores. Indeed, it’s free of passwords altogether.
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Iovation
Published By: Adobe     Published Date: Oct 24, 2019
With the right solution, electronic signatures are cost effective and simple to deploy. Perhaps because they seem so logical in today’s digital world, some organizations tend to overlook e-signatures to reduce costs, improve productivity and mitigate risk. Research and customer experiences show that with e-signatures, organizations can: • Shorten sales cycles from eight days to three hours • Reduce costs by approximately 30% and increase revenue by more that 35% • Significantly improve hiring and onboarding – in some cases, as much as 80% less time to process new hires Here are some of the key reasons why e-signatures are essential to any organization’s move to digital processes.
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Adobe
Published By: Adobe     Published Date: Oct 24, 2019
Digital transformation isn’t just about speeding up manual processes. It’s about improving customer and employee experiences. Adobe Document Cloud for Office 365 that includes Adobe Acrobat DC, Adobe Sign, and PDF services, integrates seamlessly with your existing business applications such as Microsoft Office and SharePoint. With this integration, you can convert paper-based processes to compelling digital experiences that impress customers and help employees work and collaborate faster. See how Adobe can help you accomplish more in less time.
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Adobe
Published By: Adobe     Published Date: Oct 24, 2019
In this Forrester study, interviewees described how they have converted their formerly paper processes into digital processes with Adobe Sign, reducing, among other things, the amount of forms that need to be printed and shipped. Key findings include: • 420% ROI • 125 hours saved per user • 28x faster time to business • Reduced 1.5 hours per transaction of manual signature steps • Cost savings of $6 per transaction on average Overall, the Adobe Sign investment improves the signature experience for internal and external audiences, simplifying these previously manual processes and making it easier and secure to get documents signed.
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Adobe
Published By: KPMG     Published Date: Jun 06, 2019
Traditional strategies for driving sales are no longer enough. Brands that only connect with customers on a transactional basis are losing out to more innovative brands that create a richer experience for customers. Read this story to find out: • how we developed a digital strategy to restore growth to an iconic sporting brand • how data can drive a dynamic connection with customers and create new opportunities for growth • key principles for developing your own digital strategy.
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KPMG
Published By: ToneTag     Published Date: Nov 14, 2019
Increasingly, retailers in APAC face the combined challenges of more demanding customers, shrinking profitability, increased competition, and complex online-offline experiences. That’s why more retailers are adopting data-over-sound technology. This technology allows customers to make mobile payments using sound to communicate with payment devices like credit card readers, or kiosk machines. It also enables novel customer experiences, which allow retailers to drive in-the-moment sales, improve loyalty program stickiness, and eliminate queues, among other benefits. And because it doesn’t require the Internet, and works even on feature phones, it can be leveraged in a number of scenarios such in pop-up markets, food courts, concerts, and door-to-door deliveries, among others. Inside This Guide: • The top 5 ways retailers are using data-over-sound • 14 benefits for retailers • Why sound-based experiences will take over APAC
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ToneTag
Published By: ToneTag     Published Date: Nov 14, 2019
It’s critical for BFSI and fintech firms in APAC to enable frictionless payments to win the customer experience war. Making it easier and more intuitive for customers to make payments opens new revenue channels for BFSI and fintech, increases customer loyalty, and attracts more merchants. That’s why more APAC’s BFSI and fintech innovators are adopting data-over-sound technology. This technology allows customers to make mobile payments using sound to communicate with payment devices like credit card readers, or other phones. It is also flexible: It can transform any device with a speaker or a microphone into a payment device. This includes ATMs, food kiosks, etc. The benefit? BFSI and fintech firms can re-use existing assets, driving down innovation cost. Plus, it doesn’t require the Internet, and works even on feature phones. This makes it ideal to acquire customers in rural and semi-rural markets. Inside This Guide: • The top 5 ways BFSI and fintech firms are using data-over-
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ToneTag
Published By: Workday     Published Date: Oct 22, 2019
A trusted technology partnership requires an exceptional customer experience. That’s why we’ve built ours to encourage collaboration and community. Read this eBook to discover a different kind of customer experience that offers all the support you need to succeed.
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Workday
Published By: Workday     Published Date: Oct 22, 2019
Data Driven One system for HR can help you boost employee engagement, analyze data more easily, and monitor and ensure diversity. How does it work? It’s all in the data. Read this report to learn today’s HR trends and how you can use data to improve every aspect of the employee experience.
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Workday
Published By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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ttec
Published By: ttec     Published Date: Jul 24, 2019
In this e-book, you’ll discover 1. How next-generation cloud technologies such as customer journey mapping platforms and advanced analytics are poised to transform the customer experience. 2. The top operational and technical challenges that next-generation cloud technologies tackle. 3. Examples of how companies can tap into next-gen cloud technologies to elevate the customer experience.
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ttec
Published By: ttec     Published Date: Jul 25, 2019
6 ways to accelerate your customer experience as fast as you're growing your business
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ttec
Published By: ttec     Published Date: Nov 04, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future.
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ttec
Published By: ttec     Published Date: Nov 08, 2019
Today’s most successful brands blend Artificial Intelligence (AI) and automation with human intelligence (HUMINT) to augment their customer and employee experience strategies in the contact center – and as a result, they’re winning over customers. While some tasks are perfect for automation – think about those mundane, repetitive, low-value actions – the truth is, AI simply cannot replicate the “human touch.” Understanding the strengths of each kind of intelligence (AI + HUMIT), and using them to cooperatively deliver exceptional employee and customer experiences is a pivotal competitive differentiator for brands. These leading brands agree there are four specific ways to drive the greatest outcomes – and we go into detail about them in all our Contact Center Collaborative Intelligence strategy guide.
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ttec
Published By: ttec     Published Date: Nov 15, 2019
Companies that achieve hypergrowth don’t get there by accident. It’s the result of being laser-focused on bringing an innovative idea to life and expanding the business exponentially. It’s about changing the game. But regardless of industry or companysize, every business faces a similar challenge: maintaining customer growth and transforming those early customer relationships into true loyalty. Here, we’ll discuss strategies for accelerating the customer experience and finding more ways to deepen the relationship.
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ttec
Published By: InMoment     Published Date: Oct 14, 2019
In today’s experience economy, a simple request for feedback on a receipt is not enough to accurately determine your guests’ needs. Guests need to be presented with the option to share feedback at the right time for them—whenever, wherever, and however they want to. At the same time, the volume of feedback requests and the length of surveys often result in survey fatigue and other negative emotions in guests. This is just one of the complex issues restaurant brands find themselves facing today. Others include: • How do I understand the experience every individual guest has with my brand? • How do I communicate with them in a way that they’re more likely to give feedback? • How can I demonstrate awareness of the guests’ situations and acknowledge their needs?
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InMoment
Published By: InMoment     Published Date: Oct 14, 2019
R O I : T H E H O LY GRAIL OF CX Return on Investment (ROI) is the holy grail of customer (CX), employee (EX) and market (MX) experiences. Every practitioner wants to prove it’s real, but the quest to find it can be fraught with peril and, in the end, many businesses end up believing it’s completely fictional. This ebook will delve into the mysteries of the financial impact of experience programs and how you can implement and measure experience initiatives designed to deliver ROI. Why is the ROI of experiences so hard to establish? The answer is twofold: 1. ROI is not a single number; it’s wide-ranging and can be found in any part of the enterprise. 2. Many businesses focus too much on the end goal (ROI), but fail to establish a program with the necessary elements required for success.
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InMoment
Published By: DRIP     Published Date: Aug 23, 2019
The Spice House has a long history of pioneering how spices are sold. Since 1957, its flagship brick-and-mortar location has been a go-to hub for grabbing a cup of coffee and taking in the full spice experience—smelling, grinding, tasting, touching, and talkin’ spices and their backstories with the owners. Today, The Spice House sells more than 400 spices, blends, rubs, and extracts across several retail locations and the ecommerce store. See how Drip ecommerce CRM helps The Spice House bring a great instore experience to their online space.
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DRIP
Published By: Infosys     Published Date: Nov 04, 2019
Renewable energy is increasingly affordable, good for the environment and here to stay. The problem is that the nation's electrical grid isn't ready for it. The grid was not built for the kind of fluctuating supply that comes from distributed energy generation. In addition to the increased volatility associated with distributed energy resources, utilities are confronted with increased demands on the grid from electrification and digitization of the economy. Customer expectations for consumer-grade digital experiences and increased emphasis on safety and reliability are only increasing.
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Infosys
Published By: BetterUp     Published Date: Aug 14, 2018
Workday has grown at a rapid pace since the company’s inception. Though this growth was indicative of the company’s success, it had an unintended side effect. Workday faced the same challenge experienced by nearly every high growth company: a tension between growth and culture. The company needed a way to bring all of its employees into its values system quickly, and ensure that people leaders were truly growing and leading in alignment with Workday’s culture. The company also needed a way to help people leaders newer to management learn and on-ramp quickly, in alignment with the speed of the business. One of the steps Workday took to protect and nurture its special culture was reaching out to BetterUp to try out its leadership coaching. In partnership with Workday, BetterUp introduced an initial pilot program focused on people managers, with the goal of helping Workday support and grow its people leaders in the future.
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BetterUp
Published By: BetterUp     Published Date: Aug 14, 2018
Michelle has been with Twilio for nearly four years, supporting “Twilions” — as employees are affectionately known inside the company — through tremendous growth in both revenue and headcount. “We’re looking at creating a great employee experience at Twilio. We want to provide Twilions with the tools, resources, and experiences they need to innovate, scale, and grow.” BetterUp’s whole person approach was a key part of Michelle’s evaluation process. Most leadership development approaches focus on teaching people what to do. But what they miss is an equal focus on how to be. In contrast, BetterUp’s approach addresses the psychological resources that allow leaders to manage themselves so they have the capacity to manage others. This includes the ability to remain resilient, have a growth mindset, maintain a sense of control, and take risks. Evidence shows that these resources need to be in place for sustainable leadership habits to take root.
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BetterUp
Published By: Achievers     Published Date: Nov 06, 2019
Employee engagement is not a trend. Businesses that don’t address engagement, that fail to actively – and urgently – engage their employees risk being left far, far, behind. Current methods of increasing employee engagement aren’t working—or, rather, aren’t working fast enough. But wait, what exactly is engagement, and how does it differ from culture or the employee experience? This ebook uncovers what defines engagement and how it looks from different employee perspectives. Learn what it takes to create an agile approach to engagement – before it’s too late
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Achievers
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