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Published By: IntelliCorp     Published Date: May 31, 2012
Need to implement a pre-employment screening solution for your organization or want to evaluate your current program? Download this free whitepaper to receive a clear explanation of what you should consider to help mitigate risk.
Tags : 
intellicorp, background check, pre-employment screening, background screening company, fcra, consumer report, criminal search, sex offender registry
    
IntelliCorp
Published By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
Tags : 
citrix online tech, best practices, first-contact resolution, performance driver, fcr, support centre, tco, problem management
    
Citrix Online
Published By: IntelliCorp     Published Date: Feb 12, 2015
Learn the basics of how to create a comprehensive and compliant background screening program that can help your organization reduce risk and promote a safe work environment.
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background checks, background screening, employment background check, employment verification, criminal background check, education verification, drug testing, employment screening
    
IntelliCorp
Published By: Upstream Works     Published Date: May 15, 2008
It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved.
Tags : 
customer, customer satisfaction, customer service, call center, call center management, contact center management, upstreamworks, upstream works
    
Upstream Works
Published By: Right First Time Contact Centre     Published Date: Mar 12, 2011
Examines how call recording-based quality monitoring can be improved with the addition of IVR Surveys
Tags : 
ivr surveys, fcr, first contact resolution, customer research, contact center, contact centre
    
Right First Time Contact Centre
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